campersoc
nj
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Joined: 11/06/2007
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Marcus,
While I currently have a Tiffin product, I do have friends who employ my help in finding the right motor coach for their family.
We recently visited your Lakewood location in addition to a couple other dealers south and around NJ.
I have to say that the negativity of the staff at your store was uncalled for and without a doubt a turn off.
the other dealers were more than happy to take the time to show my friends their Winnebago products and offered a test drive while the CW staff said come back when your ready to buy and we will beat their deal. The pricing was not even important at the point of comparing, nor was the "their service stinks" or they are going out of business lines by your staff.
My friends are going to buy a winnebago, but they were so turned off by the tactics, that they will said they would pay a bit more to not feel like a burden.
I saw a few other folks with puzzled looks on their faces leaving as well. its a shame, the faclity is nice and the parts lady is always so nice. The sales people need an attitude adjustment
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mlemonis
lincolnshire, IL
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Joined: 03/11/2006
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Can you give me more specifics
It would help
You tell your friends to email me directly and I'll make sure they get taken care of by me
Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com
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campersoc
nj
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Joined: 11/06/2007
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Thank You for the response. I will pass this along.
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johntichy
Florida
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Joined: 02/05/2012
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This is crazy. My question is. Who at the coporate level oversees store operations, (daily reports and what is the language of those reports). There is no reason on earth that a CEO must fix things at any store. I don't know who is between Mr. Lemonis and the store managers, but I can clearly say they are not doing their job or the corporate structure needs to be addressed. If an employee at Walmart provided such customer service, they would be gone. RVing is such a captive customer base in which clients/customers would be very happy to hand over their hard earned $$$ if satisfation is acheived. The bottom line.
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mlemonis
lincolnshire, IL
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I am ultimately in charge of all of the operations
My team usually does a great job and the manager has been coached today on this issue
I like a flat lean organization that does not bury itself in layers
We will get better, that I promise
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JK Coney
same
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Joined: 04/03/2012
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I've just had an interesting experience with this NJ location. Very high pressure, and questionable ethics? I did like my salesman and could feel his pain in dealing with his boss. When we found the rig we liked, we were asked to submit an offer first before we could get a price? When told we were newbies and didn't even have our towing car yet, we got the "what do I have to do to get your business today" line. So I go home and find that same one either a 2012 or 2013 we like, at other CW's a good $2300 cheaper. I sent the salesman the links. I never did get an explanation, but was asked to feel free to submit an offer. I'm asked again for a CC before they would even consider doing any "paperwork". I offered the $11,500 I saw online for a 2013 model. They countered with $11,880. Not bad, and after a little dickering, they offered to honor their $250 internet coupon plus a $250 store credit. Close enough for me, so we agree. I'm ready to pay $11,880 minus $250, plus a $250 credit. I get a fax and I'm looking at a bill for about $13k. I leave him a voice mail telling them there was a mistake. The next day I get another fax for a total of $12,900. When I again tell him there's a mistake I'm told it includes $599 for freight, and a $399 dealer prep, and $59 battery. This was NEVER mentioned before. I'm told this is standard business practice. I call up several other dealers selling my rig for about $11,500 and told that they have no such added fees.
Meantime my CC gets charged $2000. I call back and tell him to try and ditch those added fees. They counter with half of the fees dropped, BUT I have to take the 2012 on their lot. I really want a 2013, but offer to take the 2012, if they drop all the extra fees. I'm told I HAVE be prepared to get it done by Saturday. I expect an answer tomorrow. Sorry to be so long, but I've never had this kind of thing happen when buying a car.
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JK Coney
same
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Thanks for your offer and support. I think that coupon will be included. It's the internet coupon that's on the email I got from Danielle, for $250 off any deal that seems to have been ignored? I'll know when we do the paperwork Saturday. Thanks again!
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RL Rahe
Illinois
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Joined: 03/15/2012
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JK-
Thank you for your comments. I apologize for your experience. You will hear from the GM at the Dealership today. If you do not please send me a personal note.
Thanks for the opportunity.
Randall L. Rahe
SVP Camping World Retail Group
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JK Coney
same
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Looks like we have a deal, but excluding the $250 internet coupon? We'll see when we go on saturday to do the paperwork.
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RL Rahe
Illinois
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JK - I will take care of the $250 merchandise coupon you were offered. I hope we earn your business.
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