Wrace
Seattle WA
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Joined: 09/03/2002
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Had two occasions to contact Good Sam customer service with some questions recently and just wanted to thank Marcus for having customer service people who actually speak clear, understandable English.
I know it seems like a simple thing, but I had just finished dealing with some credit card fraud and was forced to work with customer service people who spoke very poor English. It was an exceedingly frustrating situation.
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helperzack
Florida - Tennessee
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Joined: 08/23/2007
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Great to know that Good Sam supports Americans.
I read recently where if you are routed to a call center where they do not speak clear English, that you can ask to speak to a person in the US who speaks clear English, and they will transfer you back to America.
With my small business we work with senior citizens. One of our written guarantees is that all of our staff speaks clear English. Another is our no cursing guarantee. While most people smile when they read these, I think our customers appreciate it.
Coachmen Mirada 310DS
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kalynzoo
Los Angeles , California
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Joined: 12/30/2005
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X2
My recent experience with Good Sam Road Side Assistance was also excellent (except for the flat tire, which was a bummer)
Happy Trails.
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Jerrybo66
AZ
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Joined: 10/07/2003
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I have one remedy with callers that cannot speak fluent English.......... Click...
Support the Country you live in or live in the Country you support
2003 Sierra SP 26'Toy Hauler
1997 F-350, PSD, 4X4, red Crew Cab, long bed.
2007 Arctic Cat Prowler, Arctic Cat 500
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ronniedean1234
Washington State
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Joined: 05/02/2012
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Jerrybo66 wrote:I have one remedy with callers that cannot speak fluent English.......... Click...
x2 but first I ask for someone that can speak english, if all fails "Click"
2012 Montana 3800RE/Level Up/Slide Toppers/MoRyde Hitch/VuCube 2000
1999 Freightliner Western Hauler CC/300 Cat/Chipped
2001 Ford F350 CC DRW/ 4x4/ 6 Speed/Chipped
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Jerrybo66
AZ
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ronniedean1234 wrote:Jerrybo66 wrote:I have one remedy with callers that cannot speak fluent English.......... Click...
x2 but first I ask for someone that can speak english, if all fails "Click"
If they have foreign speaking people, they show they aren't worrying about the American eorker. Why give them the second chance.... CLICK... The same with recorded messages. When I say hello, if there;s a hesitation, it's a recording, CLICK...
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Captain_Happy
Abilene, Texas
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Joined: 02/19/2010
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And I just thought that I was the only one that likes the sound of "CLICK"
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popeyemth
owensboro ky
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Joined: 08/19/2010
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thanks for the heads up. you just tipped my decision to GS.
"wine is a constant proof that God loves us, and loves to see us happy" ben franklin
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DiskDoctr
PA
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Joined: 05/29/2006
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Would you hire a woodworker who couldn't hold onto a tool? Or a carpenter who couldn't drive a nail?
I believe someone who legally and legitimately wants a job in the USA and makes the effort should be given a chance to have a job. But it is also important to have the necessary job skill for the position.
Telephone customer service requires the ability to communicate in English. Additional or optional languages are a bonus and can be helpful, but English is required.
The more I learn about GS, the more I appreciate being a member. They aren't always perfect, but really do seem to be making the effort to make smart decisions and put the customer first.
Good job, Marcus and team!
JC
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rr2254545
Minnesota/New Mexico
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Joined: 07/12/2009
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So much for our country being a melting pot, guess we will just keep all them in minimum wages jobs. Glad that did not happen when my family came from Germany around 1910.
You guys should be ashamed.
* This post was
edited 08/23/12 09:13am by rr2254545 *
2012 Winnebago Journey 36M Cummins 360
131 Campgrounds since we retired in July 2009
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