Good Sam Club Open Roads Forum: Good Sam Club: ELITE MEMBERSHIP
Open Roads Forum Already a member? Login here.   If not, Register Today!  |  Help

Newest  |  Active  |  Popular  |  RVing FAQ Forum Rules  |  Forum Help and Support  |  Contact

Search:   Advanced Search

Search only in Good Sam Club

Open Roads Forum  >  Good Sam Club

 > ELITE MEMBERSHIP

This Topic Is Closed  |  Print Topic  |  Post New Topic  | 
MSG B

Eastern US

New Member

Joined: 03/21/2013

View Profile



Good Sam RV Club Member

Offline
Posted: 05/23/13 02:25pm Link  |  Print  |  Notify Moderator

Sir,
What a great idea...well great concept...I am a new Elite Member and have nothing but TOTAL DISATIFICATION so far. Every day I locate benefits that are supposed to be for us but I have to continuously call and request the benefit. I am ussually greated by a friendly person but I get a feeling that they do not believe me when I say I did not get the info, coupon or oppurtunity to take advantage of a benefit. I found a new benefit listed in the resent Highways magazine today...free Trailer Life Magazine...ahhhhh...I wish my poor opinion stopped there. I had an oppurtunity to call the cocierge line to seek assistance with a dispute with some warranty work done on our new camper. I explained the situation and was told that someone would call me back in 24 hours to help me resolve the issue...never happenned. The other day when I was trying to get the "free camping" benefits I told the person on the phone about my bad experiences. She assured me that she would have this elevated and find out why I did not get a return call. As usual...NO Call! How's that old saying go? "When the phone dont ring, I know it is GOOD SAM ELITE member services calling us back." Unless something changes, we will NEVER buy another RV from Camping World and would NEVER renew a membership or recommend your company or services to any of my RVing friends. Thank you for your time. Honestly I believe to get the same responce from this message...no worry...we are used to it.......oh too funny...tried to use your spell check on this message...guess what doesn't work......WOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good Sam Care Team

Denver

Administrator

Joined: 09/12/2012

View Profile


Offline
Posted: 05/23/13 03:09pm Link  |  Print  |  Notify Moderator

Hello MSG_B,

Thank you for taking the time to post your issues with your Elite Membership. Please accept our apologizes for the trouble this has caused you. I have sent this issue directly to the Elite Management team for further investigation and so that a follow up with you can take place as soon as possible. You should expect to hear from someone very soon about this.

Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

wbwood

Lake Norman, NC area

Senior Member

Joined: 05/01/2005

View Profile





Offline
Posted: 05/23/13 08:01pm Link  |  Print  |  Notify Moderator

Hope you didn't buy the rv from camping world because of the elite membership.


Brian
2013 Thor Chateau 31L
ACME Tow Dolly
2007 Toyota Yaris (Toad)


beemerphile1

I'm 59, I'm not a

Senior Member

Joined: 04/20/2007

View Profile





Online
Posted: 05/24/13 09:55am Link  |  Print  |  Notify Moderator

MSG B wrote:

Sir,
What a great idea...well great concept...I am a new Elite Member and have nothing but TOTAL DISATIFICATION so far...tried to use your spell check on this message...guess what doesn't work...


Apparently the paragraph and punctuation check doesn't work either.


"Liberty lies in the hearts of men and women; when it dies there, no constitution, no law, no court can even do much to help it..."
Judge Learned Hand


2006 Weekend Warrior FK1900/1998 Ford E150 4.6L = 8MPG
2009 Aliner Sport/2009 Pontiac Vibe 1.8L = 22MPG


GS Elite Concierge

Englewood, Colorado

Administrator

Joined: 12/27/2012

View Profile


Offline
Posted: 05/24/13 04:31pm Link  |  Print  |  Notify Moderator

Hello MSG B,

We appreciate your feedback. I understand that you spoke with Jyl our Elite supervisor and that she was able to address your concerns to your satisfaction. Thank you for your membership.

Blake Gude
Elite Member Services
Elite@goodsamclub.com

This Topic Is Closed  |  Print Topic  |  Post New Topic  | 

Open Roads Forum  >  Good Sam Club

 > ELITE MEMBERSHIP
Search:   Advanced Search

Search only in Good Sam Club


New posts No new posts
Closed, new posts Closed, no new posts
Moved, new posts Moved, no new posts

Adjust text size:

© 2014 Good Sam Club | Terms & Conditions | PRIVACY POLICY | YOUR PRIVACY RIGHTS