Good Sam Club Open Roads Forum: Good Sam Roadside Assistance: Roadside assistance
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Feyachts

Ontario

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Joined: 08/14/2013

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Posted: 08/14/13 04:24pm Link  |  Quote  |  Print  |  Notify Moderator

I have had two times I requested roadside assistance and could not get any satisfaction or help. I have sent responses by email when I get a questionnaire and NO response. It will be interesting to know if anyone at Good Sams really care!
Frank

westernrvparkowner

montana

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Joined: 11/29/2008

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Posted: 08/14/13 05:18pm Link  |  Quote  |  Print  |  Notify Moderator

Round 147 of the Bash the Good Sam ERS has now gotten underway. ARE YOU READY TO RUMMMMMMBLE! BTW, thanks for all the details, it really helps people form a credible opinion of what happened.

GSRoadsideAssistance

Everywhere

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Posted: 08/14/13 05:20pm Link  |  Quote  |  Print  |  Notify Moderator

Thank you for the post Feyachts. I apologize that we have not met your expectations when you called for service. Please send me a private message with your Good Sam and contact information and I will call you. Thank you, Zach

Tripalot

Golden Horseshoe, Ont. Canada

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Joined: 02/06/2001

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Posted: 08/14/13 05:40pm Link  |  Quote  |  Print  |  Notify Moderator

We have carried Good Sam Roadside Assistance for several years. Twice we have had a problem and complaint and after discussions with them, Good Sam did what was necessary to make us happy campers. If you are reasonable in your expectations I think they are willing to help you. We will not hesitate to renew when the time comes.


2014 Triple E Regency GT24MB (Murphy Bed) with all the good stuff
Fiat Abarth, fast little car, great gas mileage - hardly know its there
Berkley, the amazing camping cat missed dearly (1996-2012)

kalynzoo

Los Angeles , California

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Joined: 12/30/2005

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Posted: 08/14/13 08:43pm Link  |  Quote  |  Print  |  Notify Moderator

The new member got a response from the administrator. It's not the way I would have handled it, but I hope it comes to a satisfactory conclusion.
Thank you GS administrator for watching out for us.
Happy Trails.

wbwood

Lake Norman, NC area

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Joined: 05/01/2005

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Posted: 08/14/13 09:37pm Link  |  Quote  |  Print  |  Notify Moderator

Why wait to get a questionaire to complain?


Brian
2013 Thor Chateau 31L
ACME Tow Dolly
2014 Ford Focus(Toad)


fla-gypsy

North Florida

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Joined: 04/19/2005

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Posted: 08/15/13 05:16am Link  |  Quote  |  Print  |  Notify Moderator

Like most of these we will likely never hear the whole story of what happened to cause the issue or how it was resolved.


This member is not responsible for opinions that are inaccurate due to faulty information provided by the original poster. Use them at your own discretion.

09 SuperDuty Crew Cab 6.8L/4.10(The Black Pearl)
06 Keystone Hornet 29 RLS/(The Cracker Cabana)

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