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RE: Road side assistance

I have been a coachnet subscriber for over 20 years and had to use them in early December. What a horrible experience. After I got home, I wrote the CEO and never got a response. Then I wrote the VP of marketing who had a staff member call me. I got lip service and a commitment to follow-up with me in a few days. Well, more than a few days passed and no follow-up. Just what I expected.... below is my letter to the CEO outlining the poor service we received. Make your decision on your provider carefully.... your safety depends on it ! Mr. Ostlund, Yes, we were on the side of the road for 29 hours and this was no rural country road. It was US 1 in Maimi-Dade county Florida with cars and trucks whizzing by at 60-80 mph literally a few feet from the side of our motorhome. To say I'm disappointed in the service and response from Coach-Net would be an understatement. On Friday December 3rd we left our home in Apollo Beach, Fl to spend a few nights at Key Largo before going to Key West. At about 14:00 my coolant temperature rapidly rose and the alarm went off. I moved to the side of the road. This was at Mile Marker 122 on US1 south of Homestead, FL. The infamous 18 mile stretch. The road here is a narrow 2 lane highway with the lanes separated by Jersey barriers. The shoulder is very narrow and in many places not even wide enough for a car, fortunately I was able to find a spot that we could actually get out of the travel lane by about 5 feet without sinking into the mud . After assessing the situation and finding a catastrophic water pump failure, I call Coach-Net at 14:30 for assistance. The first person I spoke to asked a few questions and then passed me to a technical staff member. We discussed the situation and he said he would get a tow truck to the scene. I was told it would be about an hour before the truck would arrive. Well, that wasn't even close. At 19:30, a full 5 hours later, a truck shows up, the driver looks at the situation and says he isn't able to tow a motorhome due to the configuration of his truck. I call back Coach-Net and after some discussion they start to try to find another tow truck. After a few more hours, they decide that it would be good to inform the Florida Highway Patrol of our situation. A trooper comes by and provides visibility to the oncoming traffic with his emergency lights. Another tow company was finally dispatched and when they got to the scene the driver said he could not tow from the front, but would tow from the rear by raising the coach by the trailer hitch. I told him and pointed out the label on the hitch, that the hitch was rated at 1000 lbs tongue weight capacity and that the coach weighs 42000 lbs and that there was no way I was going to allow him to even attempt to do that. If I hadn't stopped him, I'm sure there would have been tens of thousands of dollars damage. He left and soon afterwards, the trooper had to leave . It was now after 03:00 Saturday...over 12 hours since I called in the issue. I called Coach-Net again. They decided there was nothing to do at this late hour and would resume their (feeble) efforts in the morning. I was told I'd be contacted at 07:00 . 07:00 comes and goes and a little after 08:00 I get a call and they are going to resume trying to find a wrecker. I was promised call backs on status, but never received them. I had to call back myself to find out what was going on. Finally at 16:30 Saturday a couple of guys show up and said they had it under control. These guys were super professional, efficient and demonstrated outstanding team work. After a short period of time, during which they showed me what they were doing, they had us all hooked up and ready to go. But, as we were staring to pull out, one of their airbags on the rear axle failed and in interest of safety, they decided to unhook and drive back to the shop to get another truck. They returned with a different truck and reattached the motorhome and we were finally off the side of the road at 19:30 Saturday. A full 29 hours after the time I called in for assistance. When we got to the repair shop they backed us into position and unhooked. As I was thanking them for their outstanding service , I asked why they hadn't been called earlier. They told me that they were not on Coach-Net's vendor list and were called in only in dire situations. These guys were by far the best. You should have them at the top of the list for towing large RV's. They are Edwin and Kevin from American Eagle Towing. The other companies that showed up should be removed from your vendor list. The reason I am sending this letter to you is to make sure you are aware of how poorly this call for emergency assistance was handled and that hopefully you will take corrective actions to prevent this from happening to someone else. Some thoughts to consider : - make sure the vendor you dispatch understands what is being towed and make sure they have the equipment to do so. - the second tow operator obviously had no experience in towing a motorhome and if he had tried to tow from the trailer hitch as he had wanted to do, he would have caused extensive damage. It is likely that if it had been another person in my situation they might have taken him for his word and their motorhome would have been destroyed. You need to thoroughly vet your vendors to help prevent unnecessary damage. - we were in a potentially very dangerous situation on a heavily traveled road. Police notification by your team should not have taken over 10 hours. - When your staff says they are going to call back in a certain period of time, they need to do so. Other than a couple times when they did call back as promised, in general, I had to call back and wait on hold to get status. - Scrub your vendor list. You obviously have incompetent service providers that are wasting your time, my time and their time and at the same time destroying your reputation as a quality service provider. - A 29 hour wait to get EMERGENCY service is not acceptable under any circumstances. Try to put yourself in the situation that we were in and see what your reactions would have been. I look forward to your response.
JoeH 01/26/22 05:52am General RVing Issues
RE: Icemaker quit --- any ideas ?

Could just be froze up, literally. But yeah “rip it out”, lol. PS that was a joke. Maybe a solution for some, but a working ice maker IN your freezer sounds preferable to another encumbrance on the counter. I have had the water supply line (The fill line) freeze yes. In my RV however said line split.. Well I had no clue as to how hard it would be to replace so I "Ripped" the ice maker out (Well removed it carefully in case I ever wanted to replace it) I got a lot more space in the freezer (nice) and thanks to a countertop ice maker a lot more ice as well Plus the ice maker is a major source of moisture in the freezer compartment so defrosting was reduced. A win-win-win when I pulled it. The ice maker in the French Door refer is in the refrigerator compartment, not the freezer. Anyway, I found a PD guide and the icemaker is toast.... will order a new one when we get home
JoeH 01/25/22 05:57am Tech Issues
Icemaker quit --- any ideas ?

Ice maker on our Maytag French door refer ( model MFI2269VEM10) just quit... was working good for the past couple months we've been traveling. Water dispenser in door works fine. Switch is on, arm is down.... guessing there is a solenoid or relay somewhere that's not working. Any experience in troubleshooting this ? Maytag website is not very useful, just high level suggestions. Thanks !
JoeH 01/22/22 07:34am Tech Issues
RE: TOAD setup advice please

It's a bit high . Here's what I find base plate -$532 + 3 hours tow bar $1132 AF1 $1300 + 2 hours Tail light - $100 + 2 hours 7 hours @ $165 = $1155 Parts - $3064 Misc/shopsupplies- $125 $4344 total They might work slower, so maybe another couple hours labor... so, I think you have a bit of room to negotiate.
JoeH 01/13/22 05:57am Dinghy Towing
RE: Anybody launching a boat with a Class A?

I used to launch our boat ( 24 ft) with our Class A. Never had any issues. Depending on what CG we were at, it was sometimes easier having the staff launch and then move the trailer to the storage lot with their tractor since at most places you can't keep the trailer at your site. .
JoeH 01/11/22 06:04am Class A Motorhomes
RE: commercial campground near Arches National Park

We stayed at Portal RV Park... they have 2 sides... a campground which is nice and a resort side, which is nicer. The campground has a swimming pond, the resort a pool and hot tub. Sites on the resort side are larger and that side is gated. We stayed on the resort side.
JoeH 01/05/22 05:17am RV Parks, Campgrounds and Attractions
RE: Coach Net, great service !!

Have been a Coach Net member for years but have never had to use it. On Christmas Day, I got my motor home stuck in mud next to my cousins house. Called Coach Net, very nice, friendly person ansered. After insuring them I was ok, and the RV was not a hazard, they assured me they'd call me back in 15-20 minutes after they found a tow company. Called me back and said they had found a tow company and they were on the way. They continued to call back every 20 minutes or so informing me of the location of the tow truck, with a final call once the truck was onsite. Chimas Tow in Sacramento got me pulled out. The driver was very nice and was very cautious in making sure no recovery damage occurred. I can't recommend this company enough. I couldn't have been happier with the service I received from Coach Net and Chimas Tow.I highly recommend them both. Glad it worked out for you... I had a completly different and unpleasant experience a few weeks ago. I was on the side of the road just feet from traffic for 29 hours. I have been a coachnet customer for over 25 yrs... not anymore. I wrote the CEO/President of Coachnet and never got a response. I contacted their director of marketing and did get a response, acknowledging that my description of the events was correct... but no other actions were carried out or planned by them. Here is my letter to the CEO/pres. Mr. Ostlund, Yes, we were on the side of the road for 29 hours and this was no rural country road. It was US 1 in Maimi-Dade county Florida with cars and trucks whizzing by at 60-80 mph literally a few feet from the side of our motorhome. To say I'm disappointed in the service and response from Coach-Net would be an understatement. On Friday December 3rd we left our home in Apollo Beach, Fl to spend a few nights at Key Largo before going to Key West. At about 14:00 my coolant temperature rapidly rose and the alarm went off. I moved to the side of the road. This was at Mile Marker 122 on US1 south of Homestead, FL. The infamous 18 mile stretch. The road here is a narrow 2 lane highway with the lanes separated by Jersey barriers. The shoulder is very narrow and in many places not even wide enough for a car, fortunately I was able to find a spot that we could actually get out of the travel lane by about 5 feet without sinking into the mud . After assessing the situation and finding a catastrophic water pump failure, I call Coach-Net at 14:30 for assistance. The first person I spoke to asked a few questions and then passed me to a technical staff member. We discussed the situation and he said he would get a tow truck to the scene. I was told it would be about an hour before the truck would arrive. Well, that wasn't even close. At 19:30, a full 5 hours later, a truck shows up, the driver looks at the situation and says he isn't able to tow a motorhome due to the configuration of his truck. I call back Coach-Net and after some discussion they start to try to find another tow truck. After a few more hours, they decide that it would be good to inform the Florida Highway Patrol of our situation. A trooper comes by and provides visibility to the oncoming traffic with his emergency lights. Another tow company was finally dispatched and when they got to the scene the driver said he could not tow from the front, but would tow from the rear by raising the coach by the trailer hitch. I told him and pointed out the label on the hitch, that the hitch was rated at 1000 lbs tongue weight capacity and that the coach weighs 42000 lbs and that there was no way I was going to allow him to even attempt to do that. If I hadn't stopped him, I'm sure there would have been tens of thousands of dollars damage. He left and soon afterwards, the trooper had to leave . It was now after 03:00 Saturday...over 12 hours since I called in the issue. I called Coach-Net again. They decided there was nothing to do at this late hour and would resume their (feeble) efforts in the morning. I was told I'd be contacted at 07:00 . 07:00 comes and goes and a little after 08:00 I get a call and they are going to resume trying to find a wrecker. I was promised call backs on status, but never received them. I had to call back myself to find out what was going on. Finally at 16:30 Saturday a couple of guys show up and said they had it under control. These guys were super professional, efficient and demonstrated outstanding team work. After a short period of time, during which they showed me what they were doing, they had us all hooked up and ready to go. But, as we were staring to pull out, one of their airbags on the rear axle failed and in interest of safety, they decided to unhook and drive back to the shop to get another truck. They returned with a different truck and reattached the motorhome and we were finally off the side of the road at 19:30 Saturday. A full 29 hours after the time I called in for assistance. When we got to the repair shop they backed us into position and unhooked. As I was thanking them for their outstanding service , I asked why they hadn't been called earlier. They told me that they were not on Coach-Net's vendor list and were called in only in dire situations. These guys were by far the best. You should have them at the top of the list for towing large RV's. They are Edwin and Kevin from American Eagle Towing. The other companies that showed up should be removed from your vendor list. The reason I am sending this letter to you is to make sure you are aware of how poorly this call for emergency assistance was handled and that hopefully you will take corrective actions to prevent this from happening to someone else. Some thoughts to consider : - make sure the vendor you dispatch understands what is being towed and make sure they have the equipment to do so. - the second tow operator obviously had no experience in towing a motorhome and if he had tried to tow from the trailer hitch as he had wanted to do, he would have caused extensive damage. It is likely that if it had been another person in my situation they might have taken him for his word and their motorhome would have been destroyed. You need to thoroughly vet your vendors to help prevent unnecessary damage. - we were in a potentially very dangerous situation on a heavily traveled road. Police notification by your team should not have taken over 10 hours. - When your staff says they are going to call back in a certain period of time, they need to do so. Other than a couple times when they did call back as promised, in general, I had to call back and wait on hold to get status. - Scrub your vendor list. You obviously have incompetent service providers that are wasting your time, my time and their time and at the same time destroying your reputation as a quality service provider. - A 29 hour wait to get EMERGENCY service is not acceptable under any circumstances. Try to put yourself in the situation that we were in and see what your reactions would have been. I look forward to your response. Sincerely, Joe Hastings
JoeH 12/30/21 05:27am Class A Motorhomes
RE: Broke down on the road, what's your insurance experience?

I use Coach Net. Had one instance. Broke down middle of nowhere. They took care of everything. If i used my regular insurance, I believe I would have to find tow truck company, call, and then get reimbursed. Ajriding, I don't think having a claim for towing would impact your insurance rates. At least not with any insurance company I've ever had. Neither does having a claim for cracked windshield. Mike A couple weeks ago we had a water pump failure on US 1 going into the Keys. A very busy, narrow road. I was only able to get over about 5 feet from the traffic lane. I have been a Coach Net member for 25 years and now was the time to call them. Long story short, it took 29 hours for them to get me towed out. The first truck they sent looked at our class A and said he wasn't able to tow it. The second truck that came , said the same thing. Finally after 29 hours, they sent a 3rd truck that was able to get us off the side of the road. Oh yeah, don't believe their 24x7 claim. I originally called in at 2:30 p.m. and after teh second tow truck left without being able to help, the coach net rep said they would wait until the next morning ( 08:00) before resuming a search for a service provider. Now, we were just outside of Miami, so it's not like we were in the boondocks. Very disappointed in coach net.
JoeH 12/25/21 06:03am General RVing Issues
RE: Coach Net has wrong name on my account

Maybe you should let that account end when time to renew rolls around and open a new account. Yep I have been thinking that way, but the account is 16 years old since 2005, well but yep I know. Also my account expires on Feb 1st the other guys account expires on April 1st. You know you get older and change just sucks. Thank You JimR Jim, During my fiasco with coachnet, when I called, they did not ask for my member # even though I had my card in my hand but asked for my name and looked up my coverage based only on my name. You might want to push them to correct your issue as if you had a need to engage them, they might have an issue providing service because of the wrong name on the account. good luck !
JoeH 12/23/21 05:55am General RVing Issues
RE: Coach Net has wrong name on my account

Thanks for the information I am just concerned about the viability of the company with no response, to what I consider a viable question. Maybe just the holidays have them busy or maybe they are in a death spiral and a renewal would be a waste of money. JimR I agree.... I get all kinds of "offers" from them, the last being insurance for the coach, but they apparently have wandered from their core business of roadside assistance and have abandoned their customers. In my situation, they sent two different tow trucks that were not capable of towing our unit. That took 12 hours ! Finally, 29 hours later they got us a tow. The last guys that showed up were super professional and efficient. They showed me and explained what they were doing while hooking us up. While talking to these guys I asked why they weren't dispatched sooner. They told me thae were not on the approved vendor list for coachnet, but they got calls from them when other towing services failed as sort of a last option provider. I guess coachnet is going with the lowest cost providers vs ones that are capable of doing the work that we contracted coachnet to do. Seems that with the new management at coachnet, they have gotten greedy and given up on customer service.
JoeH 12/21/21 05:51am General RVing Issues
RE: Coach Net has wrong name on my account

Update Well it has been a week since Dec 8th and two phone calls to the same agent and one email and nothing. Makes me wonder?? Any one having issues besides the one post above this one. JimR I wrote to David Ostlund the president of coachnet a week and a half ago via email to inform him of the issues I had with their "service" where we were left on the side of a very busy highway, just feet from traffic for 29 hours. I never got a response. I then contacted their customer service, same story... no response. Next, I contacted their sales department... again no response. Oh... I've been a subscriber for about 25 years... this will probably be the end of my dealing with them as they don't seem to care and were totally infective in getting us towed off the road. . Maybe you might have better luck in trying to contact the president of coachnet.... his email is [email protected]
JoeH 12/20/21 05:32am General RVing Issues
RE: Taos or Santa Fe, New Mexico

The last time we were in Taos, we stayed at Taos Valley RV Park. Good location close to town. Sites adequate for our 43' MH and toad.
JoeH 12/10/21 05:13am RV Parks, Campgrounds and Attractions
RE: Looking for a campground around Sarasota

Camp Venice doesn’t look like it had 70’ long spots. We go there with our 43' coach towing a 20ft long pickup
JoeH 12/09/21 07:09am RV Parks, Campgrounds and Attractions
RE: Coach Net has wrong name on my account

We had a breakdown last Friday on a very,very busy highway and had to wait 29 hours before coach-net got us towed out. I've been a member for over 20 years,but now having thoughts about whether to renew
JoeH 12/09/21 06:56am General RVing Issues
RE: Looking for a campground around Sarasota

Thank you all again for your help! We were trying to stay in Sarasota for new years, since we have friends there. We ended up getting a spot in Ocala at Ocala North RV park for $67.50. Hope you all have a Merry Christmas! Glad you found a spot.... You still might want to check on Camp Venice , it's a bit south of Sarasota, but a very easy drive into town.
JoeH 12/07/21 06:01am RV Parks, Campgrounds and Attractions
RE: Midway campground in Big Cypress Preserve

If you saw the sign for Midway, you were there.... there is only 1 sign and it's right at the entrance road as shown in the post above. Since you were at Midway, how could you travel 2 hours without finding a place ? It's 45 minutes to either Miami or Naples? Anyway, I try to always get to my destination prior to dark.... sometimes issues prevent that. At least you found a place to rest... frustrating, been there /done that
JoeH 11/28/21 05:11am RV Parks, Campgrounds and Attractions
RE: Petoskey Mich.

When we are in the area, we stay at Hearthside Groves.
JoeH 11/21/21 05:41am RV Parks, Campgrounds and Attractions
RE: Cheap sunbird locations? Escape Florida summer

We spend the summers in Maine and Michigan. Usually July and part of August in Maine , then head to northern Michigan till we return to Fl. We stay at resort type places, so can't help with the price range you are targeting, but check out coastal areas of down east Maine and area around Traverse City, MI for parks the suit your needs. If you want to go further north, into the UP of Michigan, there are some nice state parks and one place I liked was the town campground at Munising, MI.. near Painted rocks national lakeshore.
JoeH 11/13/21 05:18am RV Parks, Campgrounds and Attractions
RE: Florida Everglades CG

Midway is good--- as it's name implies, it's about midway between the east and west coasts. Not to far from Shark Valley which is a great stop. Loop Road is a must drive if you go. Another option is Collier-Seminole State park. FHU, it's on the west coast side of US 41 near Naples. Just outside the park is Corey Billie's airboat ride. He's a great guy and will give you a good ride. Big Cypress Bend board walk is in the general area and worth a visit. If you want to visit the southern area of the park , we stay at Miami-everglades RV park near Homestead for the FHU and then drive to Flamingo. Stop at everglades alligator farm on the way as well as "Robert is Here" road side fruit stand. ... and if you are that far south, go ahead and drive down thru the keys and if you go all the way toward key West, stay at Bluewater Key RV resort , You won't be disappointed.
JoeH 11/13/21 05:11am RV Parks, Campgrounds and Attractions
RE: st augustine fl

Define "Reasonable". Reasonable to me is $22/nt Haven't seen a price that low in Florida in years, for a place that I'd consider staying in. When in St Augustine, we usually stay at Stage Coach. Not fancy, but OK. Easy drive into town, outlet mall across the street. Still, it's about $60/night
JoeH 11/11/21 04:58am RV Parks, Campgrounds and Attractions
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