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 > Your search for posts made by 'MrPhelps' found 1 matches.

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RE: Eagle Cap quality control continues to disappoint

.. an apology ? I suspect there will be more issues found over time as the issues reveal themselves..Hope you shake it down to find the more serious potential ones while it's still in warranty. There are plenty of things that can go wrong with complexity. All of us have stories of quality issues revealing themselves. In my HOST Cascade, after the warranty was up, we discovered a metallic flex water line that was routed through the slide and then under the floor. It rubbed on an aluminum framing edge within the slide with each slide cycle. This SLOWLY abraded the line and eventually caused a significant water leak. It was extremely difficult to get into for replacement... When replacing we found a roller bearing/ flange assembly that was supposed to be bolted (2 bolts according to HOST) into the floor to help keep the slide level ( no up and down movement) and take the vertical load into the floor as it moved in and out. It was actually attached with two about 1 inch long drywall like screws.. no bolts! The screws had simply pulled out and the roller assembly was laying on the floor flat under the slide, probably like that for a very long time. I called Host for some guidance. They didn't apologize or give any guidance, they simply did not acknowledge .. said that it was bolted (obviously).. a solution that now, out of warranty, would require the entire slide to be removed in order to fix to "factory installation" standards. Never would have seen this one without the other one.. but we found a creative solution to fix this problem too.
MrPhelps 04/19/21 06:18am Truck Campers
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