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 > Your search for posts made by 'Oklahoma Dan' found 10 matches.

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RE: Nightmare experience with RV service center

Alot of people are watching this conversation to see if CW is going to make this right.
Oklahoma Dan 07/04/19 09:27am Camping World Service and Installation
RE: Nightmare experience with RV service center

Any consumer should get a written estimate before any work is done on your home, car, or motorhome. If they charge for diagnostics that charge should be in writing before any diagnosing is done. Getting several estimates before work is done is common sense. Then you can choose which company is to do the work. Getting scammed apparently is part of life lately and getting back at the scammer is, I think, the correct thing to do. CW should have provided upfront a documented estimate on the hourly charge for diagnostics and permission to proceed with requested diagnosis if that is really what was needed. Of course have the customer sign the document and provide him with a copy. That would have been in order. Customer needed to know from the very first that there would be a charge for an estimate. May I add that this estimate should have been conducted in the driveway of CW taking no more than 15 or 20 minutes. It was a request for an ESTIMATE. This is not rocket science and did not make it necessary to leave the RV there at CW in the first place. I don't know who the manager is in charge of this CW location but a Performance Review is definitely in order. To sit on an RV for weeks at a time and not doing anything on it is crazy. Refund the money this fellow paid.
Oklahoma Dan 07/04/19 07:42am Camping World Service and Installation
RE: Good Sam roadside failed us again!!!!

Marcus did nothing wrong. He probably carries basic tools when he travels to make a tire change that his vehicle requires as well.
Oklahoma Dan 06/22/19 04:34pm Good Sam Roadside Assistance
RE: Ordering camp chairs at the store

Good point. It may have been said in a jestful tone or it may not have been. So after thinking it over I have decided it was jestful. I apologize if I hurt any feelings. We are guests commenting here on this site. Do you think it proper to include a hint in any comments on this site even in jest that could possibly injure the business of our hosts?
Oklahoma Dan 06/21/19 09:55am Camping World Accessories
RE: Ordering camp chairs at the store

Be nice friend. Many are seeing this.
Oklahoma Dan 06/21/19 08:00am Camping World Accessories
RE: Ordering camp chairs at the store

Glad it worked out. What was the final tally? 7 days, 4 phone calls, 4 forum posts, 2 post's from Ella, and 3 trips to the store for 2 chairs? Awesome. Camping World gets 5 stars for convenience. Sure hope they're comfortable and you don't have to return them, might take until Labor Day;) Is this a suggestion of retaliation against Camping World? That wink in the caricature says quite alot. What this seems to imply is for you to take advantage of the Camping World return policy. In other words take advantage and use brand new chairs. Then wait until Labor Day when you don't need them and then return them. So Camping World by having a very generous return policy ultimately in the end gets stuck with two old and used chairs. And the buyer expects refund on the purchase.
Oklahoma Dan 06/21/19 07:44am Camping World Accessories
RE: Good Sam roadside failed us again!!!!

Marcus deserves an apology from those who are blaming Good Sam. The problem in all this is with Castores Towing Company in Oregon and not with Good Sam. When you carry golf clubs in your storage compartment and/or no basic tools at all to serve as a back-up you are part of the problem. The contractor who responds to your road call may be missing a tool. Will you be ready for that or sit hours waiting for another contractor to help you? It's not a perfect world and no matter how much we should complain and insist upon perfection it just won't happen.
Oklahoma Dan 06/21/19 07:05am Good Sam Roadside Assistance
RE: Good Sam roadside failed us again!!!!

Midnightsadie in a similar situation, if Coach Net on any of those three occasions had dispatched a roadside service guy who did not have the right jack and tools to change your dually I venture to guess that you carry a breaker bar, spare tire, torque wrench, jack and appropriate sockets to allow the service guy to do the repair and get you on your way. And you would not cast your fate to the wind because anyone older than dirt knows Murphy's Law.
Oklahoma Dan 06/19/19 01:59pm Good Sam Roadside Assistance
RE: Good Sam roadside failed us again!!!!

Well I know the frustration with getting good service from these companies but I have to tell you Ella is just doing her job. She responds pretty quick to the situations. Regardless, if we are going to continue to use our RV's this incompetence on the service is not going to improve anytime soon no matter how much we complain or who we go to. The operator who is unhappy with GS Road Service will switch to AAA. It's quite possible AAA if called will dispatch this very same company in Oregon to change that dually and guess who the service guy might be? We either must pick up the slack ourselves or just don't go anywhere anymore. Now that guy who showed up to change a flat tire on a dually is probably out there right now doing the same thing (without the right tools). It is shown in the story that he seems to be capable physically to do the work. He just didn't have the right tools. By picking up the slack I mean why not have a spare tire, breaker bar, sockets, etc. We aren't going to remedy this road service situation to be perfect always. But if folks be prepared and at least carry the right tire tools (better yet having a spare tire) you will be on your way pronto if the service guy who shows up is capable of using your tools.
Oklahoma Dan 06/19/19 08:05am Good Sam Roadside Assistance
RE: Good Sam roadside failed us again!!!!

The real problem is your opening statement of "Good Sam has. failed us again". Again? There should not have been an "again". Sometimes we have to look at ourselves regarding the circumstances we get ourselves into. Now another issue is being prepared. Repair guy shows up and does not have the proper tools. Why don't you carry the jack, breaker bar, and assorted sockets in your storage compartment in case of an emergency? Murphy's Law would lead anyone to believe any tire can blow on the highway. And finally, if the RV and equipment you are operating is beyond the capacity of your being able to handle the emergency yourself when nobody is around then downsize to something that you can handle. There will be places that even AAA can't get to so then what are you going to do? I don't see why you went back to GS a second time anyway.
Oklahoma Dan 06/19/19 06:31am Good Sam Roadside Assistance
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