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 > Your search for posts made by 'hankbrandenburg' found 3 matches.

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Good Sam Roadside Assistance did the job!

Last week we had a tire blow-out on our 5th wheel while traveling on I-81. We were able to get to the shoulder and called the GS roadside assistance number. Help was dispatched and we were back on the road in less than 2 hours. We're glad we signed up for this plan.
hankbrandenburg 12/25/21 12:36pm Good Sam Roadside Assistance
RE: Lockout assistance failure

Thank you Ella I received the membership extension.
hankbrandenburg 08/28/21 09:28am Good Sam Roadside Assistance
Lockout assistance failure

Two nights ago we locked ourselves out of our RV. We signed up for Good Sam roadside assistance platinum after buying our 5th wheel in February. I called the assistance number that was provided and spent some time with an automated attendant providing quite a bit of information. Finally I was transferred to an agent. The agent repeated all of the questions I had already answered and added a few more. I'm not sure how height, length and weight of the RV affect the lockout situation. Once all was answered I was told I would receive a call back. At this point it has been 2 days since I was promised a call back and have not received any call. After a couple of hours we contacted the campground staff via their after hours number and they had a local locksmith on site within 15 minutes. I am not a satisfied customer of the Roadside Assistance plan. Is this lack of performance typical?
hankbrandenburg 08/25/21 01:12pm Good Sam Roadside Assistance
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