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 > Your search for posts made by 'msturtz' found 2 matches.

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RE: Resent 2016-2019 Jayco qualiity?

Get everything in writing period. Don’t pay any attention to anything anyone tells you that isn’t in writing. If someone tells promises something verbally follow up with an email to that person confirming the contemporaneous conversation. While there is a lot of good information in this post, this section is completely wrong. I can tell you as an attorney this is incorrect. Because you send an email to someone "confirming" what they said does not mean they actually said it, or if they did if you did not misunderstand and your email then contains your misunderstanding. Most states have laws that specifically disallow any verbal contractual agreements. Unless it is in writing with both party's signature, you do not have an enforceable agreement. Another thing to consider is if the signor for the company has the authority to make the commitment. You are absolutely correct that an email follow up confirming a verbal representation does not create or modify a verbal contract. Not only do many states disallow verbal contracts every purchase and sales agreement that I have seen does as well. However, what I was referring to are representations of material fact to induce me to purchase the RV or vehicle. For example I have had sales people state “…yes the rig has a locking differential or electronic limited slip…” or “…yes the rig has a spare tire…” or “…yes we will replace all the batteries with new prior to delivery…” when in fact we discovered post-delivery that it did not. I have had many cases where a salesperson told me something that ended up not being true but because I documented to them in an email confirming the verbal conversation the company honored what they said. Now, there have been things that were so important to me that while in the F&I office I hand write what we actually agreed to such as optional components or features of a particular vehicle that were material to the purchase. The F&I manager usually doesn’t like it but I have never had them kill a deal because I insisted that they document on the agreement our complete agreement. When normal people take 15 – 20 minutes in the F&I office we have taken 1 – 2 hours because we read the entire contract and insist that everything be documented for the terms and conditions of the entire deal. I refuse to even accept the “we owe” paperwork stand alone because of the “…entire agreement…” clauses baked into some purchase agreements. If the dealer does what they say they would do and the vehicle includes exactly what the sales person stated it does then everything is great. I can tell you I have literally had a member of a dealership senior management in front of me and call a salesperson and the sales person lie to them and state that they never said the vehicle had that feature. Then I calmly pull out the email thread to that exact salesperson that was sent contemporaneous to the stated conversation. That didn’t go well for the sales person. Because I had the documentation and proof of what I was told they couldn’t dispute it. Again, yes for anything covered under the terms of a written agreement cannot be modified by anything verbal. However, at least for representations other than sales puffery it can’t hurt to have it in writing. Usually, I ask that the sales person reply to confirm what was discussed to avert any dispute.
msturtz 10/18/19 04:16pm Class A Motorhomes
RE: Resent 2016-2019 Jayco qualiity?

We had a Jayco towable and were very happy with it. The quality was good and we used it a lot. We made the mistake of purchasing a Jayco Motorized without really considering other brands. Jayco's motorized units are much more expensive than other comparable units. The mistake we made is in assuming that the quality carried over from their towable units. Worse yet their customer service was a complete disaster. Here is the bottom line from our experience from purchasing multiple RVS. Regardless of the brand pay for a complete pre-purchase inspection. It should cost between $400 - $800. Make the purchase contingent on the inspection. Don’t warn the RV seller or dealer that you are having a formal pre-purchase inspection. After you have an agreed price and deal but before you sign or take final delivery tell them you need to have a day with the unit to measure the drawers and other things for ordering anti-skid mats and other things for the unit. You can tell them that you need a weight from a certified scale with all the tanks full that way they will fill the water tanks and have all the plumbing working for your inspection. You can insist on this. Many units are overweight before you even load your stuff! Get everything in writing period. Don’t pay any attention to anything anyone tells you that isn’t in writing. If someone tells promises something verbally follow up with an email to that person confirming the contemporaneous conversation. Finally, expect that the unit you like – regardless of manufacturer – will have flaws such as loose screws, water leaks, broken drawers, malfunctioning equipment, incorrectly installed or wired components. Don’t get discouraged this is all normal for hand built units as complex as RVs. The independent pre-purchase inspection gives you leverage to ensure that everything is the way you expect and or get commitments from the seller as to timeframes as to when you will actually be able to use the unit. Alternatively, you may chose to tell the seller that you will finalize the deal and take delivery after the list of items has been fixed. That way you are not paying for a unit that you can’t use and its stuck in the shop for months on end because they have no motivation to get it fixed quickly. The RV dealers don’t fix RVs that have problems when they are sitting on their lot for sale. They wait for them to be sold and then they fix the defects. Our current unit spent a lot of time in the shop in the first two years (Not a Jayco!) but now that everything is fixed we are happy with it.
msturtz 10/18/19 10:26am Class A Motorhomes
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