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Topic: Another Pilot RV Plus Card Issue

Posted By: ridgeswheels on 10/30/12 10:15am

I recently switched from a Class C gas unit to a Class A diesel pusher with 150 gal tank. After reading all about the Good Sam/Flying J RV Plus Card and the great discounts promised, I decided to apply for one before setting off on an 1800-mile trip.

After receiving and activating my card the first stop for fuel was at the Flying J in La Grande, OR. I pulling into the truck lane, and because this was my first use of the card, I went inside to ask about it’s use and the discount. I was told that I could not use the truck lane to fuel that I had to pull around to the regular pumps. I asked if would get the appropriate discount seeing as how that side of the station was a Shell station. There were three attendants behind the counter and all kind of looked at each other and one said, “Well you should get the discount.” Not getting a real warm fuzzy from the blank looks and half-hearted answer I got back in my coach and left.

I drove from La Grande to Ontario, OR and stopped at the Pilot there (Station No. 232). I pulling into the truck lane and tried to use the RV Plus Card there without going inside. Wouldn’t work! I went inside and the very friendly (and knowledgeable) attendant said that the card wouldn’t work at the pumps in OR so he started the pump from inside and I went out and filled – 124 gal at $3.899/gal. I did have to go back in to get a receipt but didn’t mind because the posted price was $4.259/gal, a savings of .36 cents per gallon. ?

Next stop was at the Pilot (Station No. 308) in Laramie, WY. Once again I pulled into the truck lane and once again the card wouldn’t work at the pump. I went inside, the attendant started the pump, and I went out and filled. Back inside to get my receipt – 88 gal at $4.259. What?? Posted price was $4.259/gal. Where’s the discount? Asked the attendant what happened to my discount and she just kind of shrugged it off without any coherent answer.

So I get to my destination and I call the Pilot RV Plus Card Customer Service number (855-478-7587) and spoke with Toby. Toby tells me that it is a relatively new service and there are issues still to be worked out at some stations. He emails me a Dispute Form with instructions to fill it out and email, fax, or mail it to the address on the form. He said that after it was reviewed they would get back to me and there would be a credit on my next (my first) statement. I completed and emailed the form the same day (Friday, October 19, 2012).

It’ now a week later and I haven’t received any response back from Pilot so I called the Pilot RV Plus Card Customer Service number again. This time I reach Stella who informs me that I have to call Patrick at Pilot (865-474-3851). Patrick she tells me is the Pilot RV Plus Care representative for disputes. So I call Patrick, and you guess it – voice mail -- “Please leave me a message and I’ll return your call.” Three days later I still haven’t heard back from Patrick so I call again. Yup, voice mail again!! “Please leave me a message and I’ll return your call.”

Now it’s the next day and still no returned call from Patrick. My guess my RV Good Sam friends is that Pilot/Flying J doesn’t really care about their RV customers. Their bread and butter are the trucking industry and they don’t really care how we are treated. So I’ll pay my first bill when the statement comes due and cancel the card. There are plenty other businesses along my routes that sell diesel. I’ll just use my USAA credit card as I always receive my discount from USAA regardless of which station I purchase my fuel. You can rest assured that it won’t be Pilot/Flying J!!!


2007 40' QDP Allegro Bus



Posted By: 2oldman on 10/30/12 10:35am

Thanks for the detailed report. You gave it the old 'college try.'

ridgeswheels wrote:

Their bread and butter are the trucking industry and they don’t really care how we are treated.
Actually I think the real bread and butter is having customers come in the store. Those discount cards don't work at the pumps for a reason. The real profit lies in drinks and snacks, not in fuel sales.

As we've discussed in the past, you may notice that the FJ's prices are usually higher than their competitors, which makes your "discount" spurious. It's probably better to forget the card and go to almost any other station, which is likely to be less crowded and easier to maneuver.


Posted By: RckyMtnVia on 10/30/12 10:43am

I have used the Flying J card in Laramie, WY truck lanes with no problems. Just drove to CA from CO, and stopped at a number of Pilot/Flying J truck lanes with no problems. I shall be in OR in April, and see how it works there. I love how easy it is to start the pump without going inside, and in the discount. The discount is only a few cents and is worthwhile, but the big bonus is starting the pump without going inside and leaving a credit card with a stranger.


2019 Jayco Precept 31UL


Posted By: Good Sam Care Team on 10/30/12 10:44am

Hello Ridgewheels,

Thank you for taking the time to share this with us. I have taken your issue and forwarded it directly to Pilot Flying J's resoultion team. Someone will be in touch with you soon about this.

Wes Robinson
Marcus' Rapid Response Team
[email protected]


Posted By: enblethen on 10/30/12 10:46am

I received the "Gift Card" from Good Sam a couple months back.
I have been unable to use it at a couple loactions. I have tried with no avail to talk with Pilot Flying J customer service, that is what they call them selves.
Pilot/Flying J is not RV friendly.


Bud
USAF Retired
Pace Arrow

2003 Chev Ice Road Tracker



Posted By: eeaton1 on 10/30/12 11:21am

Not sure if this is a situation where your card hasn't been activated. On my last trip, I couldn't get my card to work at the pump and so went in and had the cashier activate the pump for me. When I was finished, the cashier processed the final billing with discount manually. This happened exactly this way in two states before I experienced a different issue; no discount upon completing my transaction. When I asked about the discount, the clerk took some coins out of the register and slapped them in mhy hand in disgust. Hmmmmm I thought, nice customer service. Then I got the final experience and clarification from a manager when a cashier didn't want to process the final transaction nor give me my discount. I asked to speak to a manager and was surprised to find out that my card had never been officially activated. The manager did the activation and I have not had a problem since. Maybe that is what others are experiencing as well.


Posted By: Delaine and Lindy on 10/30/12 03:01pm

I have used Flying J card for years and when Pilot bought flying J. I used it until I got the Flying J/Pilot. I have had no issues at all. Excellent service.. Flying J/Pilot is one of the major Truck Stops that cater to RVer's. If you have a issue, go to the Manager, if not satisfied call the Corporate office.. The Flying J/Pilot are there for RVer's also... When I refuel I take on 60 to 70 gals in most cases.. Never a issue....
Happy Trails....


2012 Chevy Silverado 3500HD DRW's LTZ ******Traded******
Trailer Saver Air Ride (SOLD) (Sold)

2010 Mobile Suites 38 RSSB 3, with vanity slide (SOLD)









"Montana" our Sweet Furr Kid
12/21/10 "RIP" miss you!!





We are BLESSED!!!!


Posted By: danpreszler on 10/30/12 03:22pm

I've also used mine many times all over the country and everything has worked as promised. I like it.


Dan & Karen Preszler
Bismarck, ND
2007 Leisure Travel Free Spirit LSS



Posted By: PastorCharlie on 10/30/12 05:16pm

I used Pilot Flying J 3 times this past week in three different states and at each one there was a car parked in the lane without an attendant. I waited about 10 minutes at each one and finally had to go inside the station and have them page the drivers who were in the restuarant eating. They menader out as if they had all day and then pump their gas and eventually move their vehicles out of the way and go back inside. One lady went back inside after pumping her gas and about 5 minutes later came back out and took another 5 minutes to get into her car and move it.

Pilot Flying J does not appear to be a RV friendly company as they show no concern for RV business. Their prices are not competetive and their lanes are no more accessable than other companies.


Posted By: RVToadless on 10/30/12 07:18pm

Regarding Oregon..... You aren't allowed to pump your own gas in Oregon. An attendant has to pump it for you. New Jersey is the only other state that I'm aware of that you cannot pump your own gas.


JJ from Pacific Northwest. RV without a tow car.



Posted By: raygreg on 10/30/12 07:29pm

In Oregon to get the "cheap" fuel at the truck lanes you need a special commercial permit. I think they call it a PUC permit.


Posted By: JimR 1 on 10/30/12 11:54pm

RVToadless wrote:

Regarding Oregon..... You aren't allowed to pump your own gas in Oregon. An attendant has to pump it for you. New Jersey is the only other state that I'm aware of that you cannot pump your own gas.


But you can pump Diesel

JimR


Posted By: michigancamper1945 on 11/05/12 01:10pm

We stopped at a Pilot station in IA. (I think) Was told that they weren't REALLY a Pilot... yet, but WILL BE in two months. So no card use or discount. Bummer.
Apparently someone thought it was a 'good idea' to put up the signs and everything else later. LOL
michigancamper


Posted By: lanerd on 11/05/12 02:01pm

ridgeswheels wrote:

I recently switched from a Class C gas unit to a +Class A diesel pusher with 150 gal tank.


Quote:

Posted By: RVToadless on 10/30/12 06:18pm

Regarding Oregon..... You aren't allowed to pump your own gas in Oregon. An attendant has to pump it for you.


Did you read the OP's first sentence?? He has a diesel..not gas motorhome. In Oregon, the owner/driver/passenger of the diesel vehicle "IS" allowed to pump his own diesel.

In my travels and using Pilot/FJ,I've found that the usage/discount from my card is typically at the mercy of the attendant's knowledge whenever I have to go inside. A lot of these people behind the counter have no clue. I try to keep track of the places that I have problems at and will avoid them the next time through.

Ron


Ron & Sandie
2013 Tiffin Phaeton 42LH Cummins ISL 400hp
Toad: 2011 GMC Terrain SLT2
Tow Bar: Sterling AT
Toad Brakes: Unified by U.S. Gear
TPMS: Pressure Pro
Member of: GS, FMCA, Allegro


RETIRED!! How sweet it is....


Posted By: gotsmart on 11/05/12 02:56pm

RVToadless wrote:

Regarding Oregon..... You aren't allowed to pump your own gas in Oregon. An attendant has to pump it for you. New Jersey is the only other state that I'm aware of that you cannot pump your own gas.

The exception for pumping gasoline being Native American reservations in OR. You can pump your own gas at Spirit Mountain Casino in Grand Ronde, OR. They have Self-Serve and Full-Serve islands. I stop there on my way to Lincoln City and the OR coast.


2005 Cruise America 28R (Four Winds 28R) on a 2004 Ford E450 SD 6.8L V10 4R100
2009 smart fortwo Passion with Roadmaster "Falcon 2" towbar & tail light kit - pictures


Posted By: bluestek on 11/05/12 09:19pm

It sounds to me like this is a Pilot/FJ problem, not CW. I have one of those cards but I use gas.....nevr had ANYONE know how to make my card work at ANY Pilot/FJ station. I have asked for the manager, most times that person is not availble or just does not to deal with it. When I have been able to speak to Manager he/she just says we don't honor that card abd quickly walks away. Maybe CW needs to stop useing this card as a way to get us to join? I LOVE all the other things my CW/GS gives me but this just does not work...


Posted By: steelpony5555 on 11/05/12 09:38pm

I have used the card many places and never had a problem getting my discount. Yes you got to go to the RV pumps and not the truck pumps. Also get my discount in the store, 2 cuts of pizza for $5, and it ain't too shabby for sitting in a warming case lol lol.....


14 Cedar Creek Silverback 29IK
10 Dodge 3500 Dually Laramie 6.7 Diesel
14 Chrysler 300
07 Pearl White Ultra Classic (My new Baby)

Texas Boomers---Stop by for a Margie some time!


Posted By: tanman32225 on 11/07/12 02:04pm

Am I missing something here. When purchasing our camper one of the selling points we were told if we purchased from CW we would receive a free year membership. One of the perks was discounted fuel using the GS card at flying J/Pilot. The first time we tried to use the card the personnel had no idea what we were talking about. No discount was given. The second time the same. I later got online and read in order to get the discount on fuel I had to use the Flying J credit card. WTH. I was never told this and did not have to be a member of GSC to get the discount credit card.

What am I missing? Do I need a Flying J credit card or my now lifetime member of GSC card? If only the GSC how do I get the pump price reduced ?

GSC rep welcome to jump in on this one too.


Posted By: Good Sam Care Team on 11/07/12 02:46pm

Hello Tanman32225,

Thank you for posting you question about the Good Sam Club and RV Plus Card from Pilot Flying J. Our apologies for the confusion. Here are our Fuel Card Discount tiers:

Good Sam Members
$.03 on Gas
$.05 on Diesel

Good Sam Deluxe Members
$.04 on Gas
$.06 on Diesel

Good Sam Lifetime Members
$.06 on Gas
$.08 on Diesel

Classic members have been with us for less than 1 year. People can go straight to Deluxe membership by paying for multiple years at once. Lifetime members paid a one-time fee for lifetime membership. The regular price of Life membership is $499, but we usually offer lower prices if you call in. Lastly, Deluxe members are everyone in-between.

To apply for this card, you can contact Pilot/Flying J directly at 1-855-4RVPlus (855 478 7587) or apply online at http://www.goodsamclub.com/pfj/

Wes Robinson
Marcus' Rapid Response Team
[email protected]


Posted By: easlingn on 11/07/12 02:48pm

This program isn't going too well or maybe I just don't have a good understanding of the discount. Yesterday I fueled up at the truck lanes of the pilot station in Troutsville, VA (store # 256) and noticed the sign on the highway said $3.789 for diesel and after pumping 80 gal I noticed I was charged the posted price. When I went in to speak to the manager he stated "you got the discount which is 6 cents under the CREDIT price which is the cash price." I guess the discount only applies if you were going to use a credit card.


2005 Winnebago Journey 34 ft diesel pusher
1999 Jeep Grand Cherokee


Posted By: michigancamper1945 on 11/07/12 03:25pm

easlingn,
You'll find that discounts are applied (or NOT) in different ways throughout the network. Supposedly, you can contact the oil company. Ya, a lot of good that does. I find it just not worth the aggravation.
michigancamper


Posted By: tanman32225 on 11/07/12 04:33pm

GSCT response was fast but not informative as to what info I am looking for. The list of breakdowns are good info for others but I have a LIFETIME GS card and NO Flying J or Pilot CC. My question is.... How do I get the discount? Do I present my lifetime GS card to the clerk or MUST I possess a Flying J credit card?

Let me put this easier... Can I use my Visa card and my GS card, present them to the clerk and get a discount.??

Thanks again.. Hopefully this is easier to understand what info I need.


Posted By: CA Traveler on 11/07/12 04:41pm

RVToadless wrote:

Regarding Oregon..... You aren't allowed to pump your own gas in Oregon. An attendant has to pump it for you. New Jersey is the only other state that I'm aware of that you cannot pump your own gas.
True, but the discussion is about diesel which you can pump in OR.


2009 Holiday Rambler 42' Scepter with ISL 400 Cummins
750 Watts Solar Morningstar MPPT 60 Controller
2014 Grand Cherokee Overland

Bob



Posted By: CA Traveler on 11/07/12 04:47pm

Quote:

I drove from La Grande to Ontario, OR and stopped at the Pilot there (Station No. 232). I pulling into the truck lane and tried to use the RV Plus Card there without going inside. Wouldn’t work! I went inside and the very friendly (and knowledgeable) attendant said that the card wouldn’t work at the pumps in OR so he started the pump from inside and I went out and filled
That was also my experience in OR. Attendant said that the cards can't be used at the pump but I got the discount after going inside.

I really love the pump start feature and hope that it can be resolved in OR.


Posted By: CA Traveler on 11/07/12 04:50pm

To all: I don't have the GS card which I understand is a credit card.
Update: It's a charge card. See my 11/7/12 post below with information on both cards.

I have the Pilot/FJ Fueler Advantage RV card. I get the 3 cent discount and use my Cosco Amex business card which gives me 4% cash back.

To clarify - I start the pump with my RV card (not in OR), fuel, DW pulls forward while I go inside and pay with Amex. Get the RV card discount and Amex cash back.

This is at the truck pumps. The Pilot website said I'll get the same discount at the truck pump as the RV pumps and it works for me. Much better for me - faster fill, plenty of room for the rig, etc.

* This post was last edited 11/08/12 08:11am by CA Traveler *


Posted By: Snowman9000 on 11/07/12 05:15pm

I had the same type of problems last winter with it. Pilot store people had no clue and after trying it at a few locations, I gave up on the stupid thing. I also tried calling the customer service number for the district or region, but couldn't get a call back. The heck with it.


Currently RV-less but not done yet.


Posted By: Good Sam Care Team on 11/07/12 05:29pm

Tanman32225


Thank you for your post sorry for the delay on your question. To receive the discounts, simply apply for the RV Plus Card. Once you receive the card, you’ll use this card as your form of payment in order to receive the discounts. You’ll receive the fuel savings instantly at the pump when using the RV Plus Card. Your Good Sam Club membership card is not necessary. Cash payments are not eligible for the discount.

If you have any further question please feel free to call in 24/7 800-234-3450.

Mark Fejfar
Marcus' Rapid Response Team
[email protected]


Posted By: michigancamper1945 on 11/07/12 06:16pm

Good Sam Care Team wrote:

Tanman32225


Thank you for your post sorry for the delay on your question. To receive the discounts, simply apply for the RV Plus Card. Once you receive the card, you’ll use this card as your form of payment in order to receive the discounts. You’ll receive the fuel savings instantly at the pump when using the RV Plus Card. Your Good Sam Club membership card is not necessary. Cash payments are not eligible for the discount.

If you have any further question please feel free to call in 24/7 800-234-3450.

Mark Fejfar
Marcus' Rapid Response Team
[email protected]


The RV Plus Card is a "Credit Card"?

The PenFed CC offers a 5% off (not $.05 per gal) your 'paid-at-the-pump' fuel purchases.
Any way you look at it. FL/Pilot doesn't make sense.
michigancamper


Posted By: steelpony5555 on 11/07/12 07:08pm

I really don't understand why so many people are confused on this card, it is rather simple. Evidently Flying J has a regular credit card too. The card you want is the RV card advertised on Good Sam Club. It is "free" and depending on your type of Good Sam Card depends on the discount you get. Number one stay away from the truck pumps and use the RV pumps. That price of credit/cash you see on the bill boards is for fleet and commercial trucks at the truck pumps. The discount comes off the cash price which you won't get at the truck pumps. Yes it is a type of credit card. You swipe it and you get your discount automatically. You get a bill thru e-mail for your fuel purchases. No you do not have to give your bank info you can pay once a month with a debit card. If you do want to give them your info the payments come out automatically. There is no interest or monthly or yearly charges. You also get discount in the store on certain things like pizza one of my favorites lol lol..... You do not have to swipe your Good Sam card or have any other credit cards. Nice thing is it eliminates the $75 limit too. So it's really not that hard 1-Get the card off GS web site 2-swipe and fuel at the RV pumps 3- get bill on line and pay once a month 4-you get discounts


Posted By: goodwin297 on 11/07/12 09:51pm

We use the RV lanes or regular diesel pumps and have no problem receiving the discount. Hubby swipes the discount card first and then our fuel credit card. We have received discounts on some of the Subways and Taco Bells at various Pilot/Flying J locations. These are the only truck stops we go to.

Trudi


Full-Time RVers since 6/16/2012

Our home:2015 Evergreen Bay Hill 340RK
2014 Ram 2500 Laramie 6.7 Cummins Diesel Crew Cab
Doggies - Molli, Indi and Louie



Posted By: CA Traveler on 11/07/12 11:02pm

From the pdf file on the Pilot website the Pilot Good Sam RV Plus Card provides for a discount of $0.08 per gallon of diesel fuel. Further information

This is not a credit card, payment is due in full each month. Payments may be made online or through an auto-draft/auto-debited payment. Credit limit is based on form of payment. Card holders can log in and see transactions, history, and statements as well as make payments online at www.rvpluscard.com.

The Pilot RV Frequent Fueler Advantage Card provides for $0.03 per diesel gallon off of the RV pump cash price when using the RV lanes or the truck pump lanes. This is not a charge card and is not connected with Good Sam. From this URL http://myrewards.pilotflyingj.com/start-the-pump.aspx?id=rvcustomer

RV or Regular Auto Lanes:
1. Insert your credit/debit card first at the pump
2. (If prompted, enter your credit card billing zip code)
3. When prompted, insert your rewards card
4. Select grade of fuel (gas/diesel)
5. Pump Fuel
6. When finished fueling, hang up nozzle. Receipt will print at pump and discount details will be on receipt

Truck Diesel Lanes Only:
1. Insert only your rewards card at the pump to turn on the pump. Do not insert any other card such as a credit or debit card at the pump or the transaction will fail
2. Select fuel type.
3. Pump fuel - When finished fueling, hang up nozzle and pull forward.
4. Go inside and see cashier for payment
5. Even if paying with credit/debit card still receive cash price and $.03 discount*

I also get 4% Amex cash back, so for say $4/gal I get a $0.19 discount off of the cash price.

The Pilot website also provides additional information for OR, AZ, WI, IN and Canada. Plus information on gasoline, food, etc discounts.


Posted By: Snowman9000 on 11/08/12 06:28am

The Frequent Fueler Advantage card is the one I tried with no success.


Posted By: CA Traveler on 11/08/12 08:08am

Snowman9000 wrote:

The Frequent Fueler Advantage card is the one I tried with no success.
It's the one I use. Based on some comments on this thread it appears that there are some issues with the card.


Posted By: Good Sam Care Team on 11/08/12 08:48am

tanman32225 wrote:

GSCT response was fast but not informative as to what info I am looking for. The list of breakdowns are good info for others but I have a LIFETIME GS card and NO Flying J or Pilot CC. My question is.... How do I get the discount? Do I present my lifetime GS card to the clerk or MUST I possess a Flying J credit card?

Let me put this easier... Can I use my Visa card and my GS card, present them to the clerk and get a discount.??

Thanks again.. Hopefully this is easier to understand what info I need.


Our apologies for the confusion. You will have to have the RV Plus Card from Pilot Flying J. The use of the RV Plus Card is what allows Pilot Flying J to extend the savings. If you paid with cash or your personal credit/debit card, then Pilot Flying J would have no way of identifying you in their system in order to offer the savings. The only holders of the RV Plus Card will be Good Sam members which allows Pilot Flying J a way to offer the savings from a systems standpoint. Meaning, when the RV Plus Card is swiped at a pump then Pilot Flying J's systems recognize those users as Good Sam members. Since there's no way to swipe your Good Sam member card at the pump, then Pilot Flying J was not able to offer that as an option.

To apply for this card, you can contact Pilot/Flying J directly at 1-855-4RVPlus (855 478 7587) or apply online at http://www.goodsamclub.com/pfj/

Wes Robinson
Marcus' Rapid Response Team
[email protected]


Posted By: enblethen on 11/08/12 09:14am

Wes:
Why is Pilot/Flying J having so much problem with their gift cards? The island machines don't recognize the one I received through Good Sam. Yes, it has been activated. Pilot/Flying J customer service can't answer.
Doesn't make sense that you can't fill up at the island without running card several times. Before price started dropping couldn't fill up toad before cut off either at $50 or $75 depending on location.
Seems like they don't want to fix the problems!
Maybe Pilot/Flying J rep needs to become member of RVnet.


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