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janstey58

Glenwood, IA

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Posted: 12/18/17 10:57am Link  |  Print  |  Notify Moderator

Still waiting on my slide topper parts, it will be spring now likely before I get this resolved. Started 9 mos ago. [emoticon]


Jeff and Kim
2015 Fleetwood Discovery 40E
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2012 Ford Escape Limited Toad

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Posted: 12/18/17 12:24pm Link  |  Print  |  Notify Moderator

Hello janstey58,

Thank you for contacting Good Sam, I apologize for the delays you are experiencing. I have forwarded your concerns to the leadership team for review.

Thank you,
Ella
Good Sam Care Team

ThePowells

Zebulon, NC

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Posted: 12/24/17 12:14am Link  |  Print  |  Notify Moderator

Raleigh / Clayton is the same. I'll take the pick up over there, but not the coach.

Edd505

Elephant Butte, NM

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Posted: 12/24/17 09:37pm Link  |  Print  |  Notify Moderator

You need to drive your TV in so you can hook a new coach and drive away to make room for another new unit to be brought in. CW has become a last resort.

Suggestion to CW to make more money - stop all the **** mailings, you will save thousands.


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Ralph Cramden

US

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Posted: 12/25/17 04:21am Link  |  Print  |  Notify Moderator

The only thing worse I have found than outside a CW location, is going inside. Especially anywhere near the sales dept LOL.
They probably did the best service they could of done for the OP by forcing him to move on with the parking situation.

After what we experienced when trying to spend money at the Harrisburg PA location a few years back on a new rig, I would not consider buying from CW if they were 50% lower than anyone else.

1968mooney

Fl.

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Posted: 12/25/17 06:31am Link  |  Print  |  Notify Moderator

Ralph Cramden wrote:

The only thing worse I have found than outside a CW location, is going inside. Especially anywhere near the sales dept LOL.
They probably did the best service they could of done for the OP by forcing him to move on with the parking situation.

After what we experienced when trying to spend money at the Harrisburg PA location a few years back on a new rig, I would not consider buying from CW if they were 50% lower than anyone else.


AND MERRY CHRISTMAS TO YOU, TOO.

janstey58

Glenwood, IA

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Posted: 01/03/18 01:10pm Link  |  Print  |  Notify Moderator

Still no parts for my slide topper from Co Bluffs Camping World. The part shipped twice from Fleetwood, but arrived broken both times. Now I cant get the parts or service people to respond via email for over three weeks. I guess I'll have to drive to the CW (40 miles round trip) to complain in person. Again, this started in March 2017. VERY DISAPPOINTING CW.

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Posted: 01/03/18 02:39pm Link  |  Print  |  Notify Moderator

Hello janstey58,

Thank you for the update, I apologize for the delay you are experiencing.
I have sent a message requesting you be contacted by the leadership team regarding the issues.


Thank you,
Ella
Good Sam Care Team

janstey58

Glenwood, IA

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Posted: 01/04/18 06:39am Link  |  Print  |  Notify Moderator

But Ella, that never happens??

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Posted: 01/04/18 07:02am Link  |  Print  |  Notify Moderator

Hello janstey58,

I will follow up with the location and request they contact you today.
I apologize for the delay.


Thank you,
Ella
Good Sam Care Team

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