Good Sam Club Open Roads Forum: GS ERS.... kudos again
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Open Roads Forum  >  Good Sam Roadside Assistance

 > GS ERS.... kudos again

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LadyRVer

Florida

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Joined: 09/04/2007

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Posted: 12/29/17 06:45pm Link  |  Print  |  Notify Moderator

On Dec. 22, I pulled into a campground and after registering, started to campsite and heard a thump, thump, thump. Thought a rock or pinecone... nope, blown tire. Pulled into assigned site and called GS. Got Richie in the Tire Section and in 90 minutes a ERS truck pulled up. I thought that was great service.

However, the company they used, did not bring the correct size tire I needed. I declined the tire. Called Richie back and explained what happened. He proceeded for the next 5 hours trying to find the exact tire I needed. I needed a load range E. He kept me informed at least 4 or more times on what was happening. By 6 p.m. that night I told him to call off the search as I was in a campground and no one needed to come out in the dark, in a campground, to put a new tire on. We would start over the next day.

It did end well and I am very pleased for the help I did get.

This was my first problem on this trip. Not my last.

GSRoadsideAssistance

Everywhere

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Joined: 03/20/2012

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Posted: 12/29/17 07:16pm Link  |  Print  |  Notify Moderator

Hello LadyRVer,
We are glad to hear this ended well and that you are pleased. We will be sure to pass on your kudos to Richie.
Please send a private message with your membership number and contact information should you wish to discuss any problems further.
Safe travels and Happy New Year!
Eric Seidl
Senior Operations Coordinator
Good Sam Roadside Assistance

Good Sam Care Team

Denver

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Joined: 09/12/2012

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Posted: 01/02/18 06:01am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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