Good Sam Club Open Roads Forum: Platinum membership required for motorhome service?
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Open Roads Forum  >  Good Sam Roadside Assistance

 > Platinum membership required for motorhome service?

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MDKMDK

Canada

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Posted: 01/02/18 07:13am Link  |  Print  |  Notify Moderator

Got a letter a few weeks back about a change to their roadside assistance products. It basically said that for a variety of factors, they will require existing and new members to buy the Platinum level membership to receive motorhome assistance and service. I don't think towables are affected. I have no problem with this, as I think their roadside support/service has been very good in the 9+ years that I've used them.
I do have a question about current members who have prepaid for several years of coverage, in advance. For example, if I renewed my membership last year and bought 3 years of coverage at the old rate, what happens? Will I get an invoice for the difference between the old rate and the new Platinum rate? Will my motorhome be covered at the old rate, until the 3 year renewal expires? I tried asking them a few weeks back, via their "contact us" feature on the GoodSamRoadside.com website, and haven't heard anything back.
Anyone have any insight? Or anecdotal experience with this issue?


Mike.
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Triker33

Homestead, FL

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Posted: 01/02/18 08:56am Link  |  Print  |  Notify Moderator

You have a pre paid contract with them for 3 years if you renewed for the 3 years.
If you only paid for 1 year. Then next year it will go up if you decide to renew with them. If they charge your CC automatic, be sure to cancel out before next year if you don't agree with the new deal of more $$.

They can't change that or charge you more.

They now have 4 different Platinum plans.
Pick the one you want at next renewal

Their new plans is very confusing.
GS quote: Standard membership does not provide benefits for Motorized RVs. If you wish to receive benefits for your Motorized RV, please purchase Platinum, Platinum+, or Platinum Complete.Platinum, Platinum+, or Platinum Complete.

But their Platinum info doesn't include Motorized RVs. Really confusing.

* This post was last edited 01/02/18 09:19am by Triker33 *   View edit history


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GSRoadsideAssistance

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Posted: 01/02/18 09:02am Link  |  Print  |  Notify Moderator

Thank you for the post MDKMDK. We apologize for any confusion with the letter. You can contact member services at 800-842-5351 for assistance with your questions or you can send me a private message including your contact information and we'll give you a call.

Thank you, Zach

Badlands

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Posted: 01/02/18 08:26pm Link  |  Print  |  Notify Moderator

GSRoadsideAssistance wrote:

Thank you for the post MDKMDK. We apologize for any confusion with the letter. You can contact member services at 800-842-5351 for assistance with your questions or you can send me a private message including your contact information and we'll give you a call.

Thank you, Zach


Wouldn't it be more appropriate to answer the OP's questions on this forum, so we all benefit from the explanations? I believe it would. Thank you.


Badlands


MDKMDK

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Posted: 01/02/18 09:19pm Link  |  Print  |  Notify Moderator

That's a good point, since I'm probably not the only GSR customer on here that has already renewed for several years in advance at the old service rate/plan.
I've got a lot on my plate right now, and so I may not be able to contact customer service for a few more days. I'll certainly post up the results of the contact, when I get a chance to pursue it.

Wizard 1946

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Posted: 01/03/18 06:56am Link  |  Print  |  Notify Moderator

I received new platinum membership cards in the mail a few days ago


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MDKMDK

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Posted: 01/03/18 07:04am Link  |  Print  |  Notify Moderator

Wizard 1946 wrote:

I received new platinum membership cards in the mail a few days ago


Were you already a Platinum member? If not, did they charge you for the upgrade? Were you a member at the old basic level before?
Just curious, and it might answer my original questions.

TinyoneRV



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Posted: 01/05/18 09:06am Link  |  Print  |  Notify Moderator

Received a complimentary upgrade to platinum service for the remainder of my current contract. Will decide then whether to make the upgrade permanent. Not sure it's worth the extra cost.

egh33

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Posted: 01/05/18 10:03am Link  |  Print  |  Notify Moderator

Wizard 1946 wrote:

I received new platinum membership cards in the mail a few days ago


Me too.





Good Sam Care Team

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Posted: 01/08/18 03:58pm Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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