Good Sam Club Open Roads Forum: Why does it take so long to get cancellation refunds?


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kthom

Kentucky

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Posted: 01/04/18 05:17pm

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Just an update - Still have not received the refund for the Roadside Assistance. This has been ongoing issue since June 2017. Canceled all added services in writing within 30 days. Finally received all but one in November 2017. I have been very patient, even though I have paid and am paying interest that has accumulated on the costs of the add on's alone since my cancellation request. Interest totaling over $100.00. I have not been offered anything as a 'Customer Service' from Camping World to compensate or offset the added expense and frustration and have not received the final refund for the roadside assist. I've not had the services since June. ALL Services were cancelled in June but the not so quick with the refunds. I will give credit to Ella and Cory for stepping up the refunds I have gotten so far. Took 5 months to receive the first refunds still waiting on the last one 7 months later.

Dennis12

Ridgeley WV

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Posted: 01/04/18 05:49pm

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They are using your money

Dennis Hoppert

GSRoadsideAssistance

Everywhere

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Posted: 01/04/18 06:09pm

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kthom wrote:

I am sorry that it has taken this long. If you could send me a PM with your information, I will look into this immediately.

Thank you

Rashad Hunter
Operations Manager, Good Sam Roadside

azdryheat

Tucson, AZ

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Posted: 01/04/18 06:50pm

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Hope this gets worked out before the mods close this thread.

2013 Chevy 3500HD CC dually
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Lwiddis

Cambria, CA

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Posted: 01/04/18 07:10pm

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All insurance companies use float...your money...for as long as possible. Where have you been? You sound...uninformed.

2015 Winnebago 2101DS TT & Tahoe LTZ, 300 watts WindyNation solar-parallel & MPPT, Trojan T-125s. TALL flagpole for US flag. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - old MOS 1542 & 1560.

ScottG

Bothell Wa.

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Posted: 01/04/18 07:29pm

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They hope you will give up and let them keep it.

Scott, Grace and Wesly
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Good Sam Care Team

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Posted: 01/05/18 06:32am

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Hello kthom,

Thank you for the update and your patience, I apologize for the delay. I have requested you be contacted regarding the status of the refund.

Thank you,
Ella
Good Sam Care Team

kthom

Kentucky

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Posted: 01/06/18 12:34pm

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Ella, Seems you are here to help. I'll keep you updated. 5 months paying interest on over $4000.00 was too long to wait for the first refunds but you came through pretty quick. In the 7th month for the last. Shame I have had to go through the forum to get results but glad I did 'cause that's when you got involved and you have helped.
Thank you again