Good Sam Club Open Roads Forum: Coast to Coast: Good Nieghbor Parks


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sarhvac1

Slatington PA.

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Posted: 01/16/18 01:29pm

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So upon receiving my new 2018 C2C resort directory I see you deceided to change the way you book GNP. which leaves me with a couple of questions... 1 how do I get my money back from the points I purchased? since I have a premier Membership I will not be able to use them?
and ...2 seems all it did was make it harder for members to book GNP.
which for me means I will probably never even look for them or use them.
...3 seems like a losing proposition all around. I'm sure they (GNP)will find all kinds of ways to block out the discount...
when we first signed up it was because of the whole system $15-$20 /night for the GNP I think a reimbursement is in order to make up the difference, when most GNP are $35+ a night now!!!

sarhvac1
2012 Copper Canyon 292fwbhs
2003 f250 7.3 Powerstroke

Good Sam Care Team

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Posted: 01/16/18 01:32pm

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sarhvac1,

Thank you for providing your feedback. Please send a private message with your phone number and membership number for assistance.

Thanks,
Stacy
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kerrlakeRoo

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Posted: 01/16/18 02:59pm

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Stacy, wouldn't answering that question in the open forum be a good idea in order to advise other members? Why take it off the forum since the question was a general question instead of being specific to a single incident?

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Posted: 01/16/18 03:24pm

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kerrlakeRoo,

Due to privacy concerns with details of Coast to Coast memberships we work with our customers in a private manner. Each customer can always come back to RV.net and share how we assisted them.

Thanks,
Stacy
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azdryheat

Tucson, AZ

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Posted: 01/16/18 04:37pm

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And soon this thread will close without a public answer.

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sarhvac1

Slatington PA.

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Posted: 01/16/18 06:13pm

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If they ever do call me I will update!

TenOC

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Posted: 01/17/18 08:10am

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sarhvac1 wrote:

So upon receiving my new 2018 C2C resort directory I see you deceided to change the way you book GNP. !

I do not have my 2018 directory yet. How did they change?

Please give me enough troubles, uncertainty, problems, obstacles and STRESS so that I do not become arrogant, proud, and smug in my own abilities, and enough blessings and good times that I realize that someone else is in charge of my life.

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sarhvac1

Slatington PA.

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Posted: 01/17/18 09:47am

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all GNP reservations must be made through the Park itself not the trip setter and must be paid direct to them.no more Points to buy or use. however i have points on my acct. not sure how to get the money back since we can't use it any longer