Good Sam Club Open Roads Forum: Good Sam Club: Trip planner
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xqzmepleze

VT

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Posted: 02/02/18 05:21pm Link  |  Print  |  Notify Moderator

So I went to fine tune an upcoming trip I was working on and low and behold GS sent it into cyber-space? Sure would be nice if you foks could fix the problem forthos of us that rely on GS trip planner

jerryjay11

Dover

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Posted: 02/03/18 08:24am Link  |  Print  |  Notify Moderator

I guess you didn't read the post just before yours at 4:56 PM. I brought this issue up and they are working on it this weekend. I also was trying to tune up a trip.

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Posted: 02/03/18 08:37am Link  |  Print  |  Notify Moderator

xqzmepleze,

Thank you for contacting Good Sam. We are aware there is an issue with the Good Sam Trip Planner. We are working with the developers and do not have a specific date when the issues will be resolved. The developers will be working through the weekend to fix the issues.

Thanks,
Stacy
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jdb7566

minnesota

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Posted: 02/04/18 06:02am Link  |  Print  |  Notify Moderator

xqzmepleze wrote:

So I went to fine tune an upcoming trip I was working on and low and behold GS sent it into cyber-space? Sure would be nice if you foks could fix the problem forthos of us that rely on GS trip planner

I brought this to their attention months ago with no answers on a fix. I do know, if you have or have access an older version of Internet Explorer, Windows 7, it works fine. I have Windows 10 and they send automatic updates, one of which is Microsoft Edge as their browser. That seems to be about the time I began to experience issues with the Exclusive Trip Planner.

Putter1

NC

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Posted: 02/04/18 07:15am Link  |  Print  |  Notify Moderator

Please get the trip planner fixed. Working on a long trip and have the majority of it done. Need th trip planner to complete. This is just a bit annoying.

jerryjay11

Dover

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Posted: 02/04/18 07:44am Link  |  Print  |  Notify Moderator

I've had Windows 10 for some since it came out and never had a problem until now. So I doubt it has anything to do with it. The Trip Planned was lost when the GS page was changed to the new look with the 4 linked images.

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Denver

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Posted: 02/05/18 06:17am Link  |  Print  |  Notify Moderator

Hello Putter1,

Thank you for contacting Good Sam. We are aware there is an issue with the Good Sam Trip Planner. We are working with the developers and do not have a specific date when the issues will be resolved.

Thank you,
Ella
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Good Sam Care Team

Denver

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Posted: 02/20/18 06:29am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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