Good Sam Club Open Roads Forum: Technology Corner: In Command Travel Lockout HELP!!!!
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 > In Command Travel Lockout HELP!!!!

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tjatkinson

Cache

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Posted: 04/01/18 02:08pm Link  |  Quote  |  Print  |  Notify Moderator

We just bought a new RV with the In Command unit. We have unhooked the RV and leveled it, but our slide and our awning will not work, because our Iphones say we are on a travel lockout and each system says disabled without the option to enable it.

Can anyone help us?

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Lwiddis

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Posted: 04/01/18 02:43pm Link  |  Quote  |  Print  |  Notify Moderator

Sorry, no experience with that system. There’s no inside override?


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Mortimer Brewster

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Posted: 04/01/18 03:03pm Link  |  Quote  |  Print  |  Notify Moderator

Here is a link to a manual for the In-Command System. Page 9 has information about the Safety Lockout feature.
Here’s a paragraph from the manual that might help:

SAFETY LOCKOUT
IN-Command is equipped with a Safety Lockout feature to ensure certain system functions are unavailable during transit.
When the Brake or Right Turn Signal on the tow vehicle is activated, IN-Command will lock down all motorized functions. A red button, with Travel Lock in white text, will appear on the DC and mobile devices will display “Travel Lock On” in red letters. All motor functions will cease to actuate and Disable will be written on their buttons.
The lights, water pump, water heater, and sensors will continue to function.
To turn the Travel Lock off, ensure 12VDC is not going to the Travel Lock system by removing the 7-way connector from the tow vehicle and press the “Unlock” button on the Display Commander inside the RV.

tjatkinson

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Posted: 04/01/18 03:40pm Link  |  Quote  |  Print  |  Notify Moderator

We did that. The wall mount does not read Travel Lock but our phones do, which is not allowing the change.

SAR Tracker

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Posted: 04/01/18 04:30pm Link  |  Quote  |  Print  |  Notify Moderator

Just a thought, and I'm only guessing... Reboot your phone?


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Mortimer Brewster

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Posted: 04/01/18 04:56pm Link  |  Quote  |  Print  |  Notify Moderator

I’m sorry that was no help. Looks like Customer Service isn’t open until tomorrow.
Just a thought - Have you tried shutting down the app? I’m talking about double-clicking the home button and swiping up - not just closing the app.
The only other thing I can think to try would be to disconnect and then reconnect the battery.

Rwb886

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Posted: 05/12/18 02:56pm Link  |  Quote  |  Print  |  Notify Moderator

We are having the same problem. Slides and awning show disabled and there is no lockout button. I downloaded the app but the travel lockout button is orange and wont let me push it. Has anyone found a solution for this?

Carl n Susan

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Posted: 05/13/18 10:18am Link  |  Quote  |  Print  |  Notify Moderator

The same problem was discussed on the Montana Owners Club forum MOC and this is the answer:

Just remember, if the unit is moved, you will have to turn off the TRAVEL LOCK with the pad before your phones will work...that is a downside to the system, but I'm sure it has saved some people who've had things move in the unit.

Cranderson72

Alaska

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Posted: 05/28/18 09:36pm Link  |  Quote  |  Print  |  Notify Moderator

Did any of the jnCommand users find a solution to this? Im havig the same problem - after towing the Travel Lockout is enables. The DC wall unit inside however doesnt display its on or provide an unlock button, but awning/slide out read disabled. Only reason I know its Travel Lockout is that when i connect the phone, its shows there.

Thanks!

Cranderson72

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Posted: 05/28/18 10:22pm Link  |  Quote  |  Print  |  Notify Moderator

Still in search of a more permanent solution, but I thought I’d share my work around for anyone who findable this thread while stuck with a closed up trailer on vacation like I was!

Disconnect from any power - hook ups, truck etc.
Engage battery disconnect on trailer.
There should be no power to the RV at this point.... wait a couple minutes.

Hook power back up - system should have reset and allow slide to work!

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