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 > Marcus must be listening & acting on our issues after all...

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SWFL FlyFisher

Placida, FL

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Joined: 01/14/2018

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Posted: 05/25/18 02:22pm Link  |  Print  |  Notify Moderator

Well thanks to the team here it looks like my folding table finally shipped and is now in FedEx's hands with an expected delivery date of 5/30, a full 16 days after I ordered and paid for an item listed as being "in stock and ready to ship". I'm still amazed that it has taken so long and even more surprised that there was no notice from Camping World about the delay.

I shop around and have found that while many items at CW can be found elsewhere for less, there have been some that they have had the best pricing on. Problem is I never know when I'll get something - More than two weeks for an in stock item with zero communication is unacceptable.

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Posted: 05/25/18 02:25pm Link  |  Print  |  Notify Moderator

SWFL FlyFisher,

Thank you for contacting Good Sam and providing your feedback. I am sorry about the delay with your order. Please send us a private message if you need further assistance.

Thanks,
Stacy
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Yosemite Sam1

Under the pines.

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Joined: 03/28/2018

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Posted: 05/25/18 06:15pm Link  |  Print  |  Notify Moderator

And for postscript, Amazon sent me two items with different brands each with similar capabilities telling me to just choose what I want and return the other. Then gave me goodwill discount of 25% of my purchase because they may be unable to make their exact date commitment on the arrival of my order.

Stacy/Ella - we can only dream that Camping World can do the same.

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Posted: 05/26/18 08:07am Link  |  Print  |  Notify Moderator

RTCastillo,

Thank you for the feedback and the suggestion.

Thanks,
Stacy
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SWFL FlyFisher

Placida, FL

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Posted: 06/01/18 11:05am Link  |  Print  |  Notify Moderator

Well, my folding table finally arrived - BUT it's damaged. Sigh.

Now to deal with return/replacement. We've got a trip scheduled for 6/5 and I had figured that ordering on 5/14 would have given us plenty of time.

Suggestions from the Good Sam Care Team?

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Posted: 06/01/18 11:17am Link  |  Print  |  Notify Moderator

SWFL FlyFisher,

Thank you for the update and I am sorry to hear about your table. I will reach out to you in a private message.

Thanks,
Stacy
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TheLuvShack

Indiana

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Posted: 06/11/18 10:34am Link  |  Print  |  Notify Moderator

Was on website yesterday Sunday and MaxxAir II vent covers were around $37 each. Couldn't find my membership number and CW was closed so decided to wait until today Monday to complete order. Called and got my number. Went online and now price is like $49. Called CS and rep wanted membership #, name, address, phone# and email. Enough is enough! At this point I'm aggravated and wouldn't give email. She wouldn't proceed without email. I asked to speak with a supervisor. Rep hung up on me.

I searched online and got the same product for $18 + shippng. Total was $12 less that CW. Why do I even bother with CW? I'll buy elsewhere!


"If the women don't find you handsome, they better find you handy". Red Green

Daryl

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Posted: 06/11/18 11:10am Link  |  Print  |  Notify Moderator

TheLuvShack,

Thank you for your time and posting. I would like to share your experience with our leadership team. If able please send a PM with your contact information and membership number. Thank you in advance.

Thank you,

Mark

TheLuvShack

Indiana

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Posted: 06/11/18 03:06pm Link  |  Print  |  Notify Moderator

Thanks Mark but why do I even bother with CW? I've already purchased elsewhere so the damage is done. The benefits of Good Sam and CW IS NOT worth the BS of the poorly trained reps. I've also had difficulty getting the gas discount that is promised with membership. It's not until you sign up and pay the membership fee that you discover that the gas discount is not available at ALL Pilot stations. I'd call that BAIT and SWITCH. I'd like a full refund.

* This post was edited 06/12/18 07:21am by TheLuvShack *

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Posted: 06/11/18 03:40pm Link  |  Print  |  Notify Moderator

TheLuvShack,

Thank you for your membership number and your feedback regarding the benefits of the Good Sam Club.

Thanks,
Stacy
Good Sam Care Team

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