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 > New navigation device available

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camperkilgore

Florida

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Posted: 05/29/18 03:40pm Link  |  Quote  |  Print  |  Notify Moderator

Ok, I took the plunge and ordered one of these from Amazon, mainly I was extremely impressed with the trip planner (MyDrive).

Got it today, tried to create an account so that I can use MyDrive with the gps. It will not allow me to create an account. Says my email is already in use. ???? I tried all the passwords I have ever used. No worky. Tried to get them to reset the password. Just says password reset failed.....and nothing else.

The app which I downloaded to my phone so that I can get traffic updates will not work because you have to log in to use it.

I could not find anywhere a way to contact them via email or phone. No way to do that as far as I could see.

%$>"*&^% is what I think of TomTom.

Packed it up and sending it back tomorrow.
Done.


Tom & Carol

jeffcarp

Des Moines, IA

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Posted: 05/29/18 03:50pm Link  |  Quote  |  Print  |  Notify Moderator

Sorry that you are having problems. I wouldn't let a simple login issue dissuade you from using a good product though. TomTom support is readily available and I'm not sure why you would have trouble finding the contact information. It's accessible from their support page. Once you narrow down your need by product, they provide you with both an email contact and phone. There's also support forums available.


2011 Born Free 22' Class C Rear Side Kitchen

camperkilgore

Florida

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Posted: 05/29/18 04:11pm Link  |  Quote  |  Print  |  Notify Moderator

jeffcarp wrote:

Sorry that you are having problems. I wouldn't let a simple login issue dissuade you from using a good product though. TomTom support is readily available and I'm not sure why you would have trouble finding the contact information. It's accessible from their support page. Once you narrow down your need by product, they provide you with both an email contact and phone. There's also support forums available.


Thanks,
I'll try to go that route. No pun intended.

camperkilgore

Florida

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Posted: 05/29/18 04:20pm Link  |  Quote  |  Print  |  Notify Moderator

I was able to send them an email. Hopefully they can get it sorted out. I appreciate your advice. I tend to get aggravated when I run into things like this.

camperkilgore

Florida

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Posted: 05/31/18 12:05pm Link  |  Quote  |  Print  |  Notify Moderator

Thanks to jeffcarp for helping me out regarding my problem with the TomTom Trucker 620.

The support people fixed the problem I had with logging in, and so far all is good with the gps and route planning software. There's a little learning curve, but for the most part I've been able to operate the device with relative ease.

The routing niggles I had with the Garmin, I don't have with the TomTom. It does things logically. When I put in stops on roads other than what it initially picks, it moves the route to those stops without making some sort of weird loop or backtracking.

Now as long as it don't send me over a wooden bridge, or under a low overpass, I'll be happy.

ga80486

West MI

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Posted: 05/31/18 02:33pm Link  |  Quote  |  Print  |  Notify Moderator

Doesn't copilot allow you to select road preferences as you mentioned?

Try searching in copilot for a campground or any other useful place for that matter. Their developers have not been introduced to the internet yet. I've never been able to search for a destination successfully. That was a waste of money.

camperkilgore

Florida

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Posted: 05/31/18 03:02pm Link  |  Quote  |  Print  |  Notify Moderator

(((((((
ga80486 wrote:

Doesn't copilot allow you to select road preferences as you mentioned?)))))))))

((((((((((((((((Try searching in copilot for a campground or any other useful place for that matter. Their developers have not been introduced to the internet yet. I've never been able to search for a destination successfully. That was a waste of money.))))))))))))))

Something strange going on with the quote function????????



Don't get me started on Co-pilot. Thankfully my wife stopped me from smashing our ipad mini, because I got so mad.

Only a slight deviation from our route which was programmed into our route, and the thing kept saying to exit and go around again over and over. Never could get it to quit, without clearing that route and starting over.

I can't understand why so many people gave it great reviews. Maybe my old brain just couldn't get the hang of the steps necessary to get it to work without problems.

jeffcarp

Des Moines, IA

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Posted: 05/31/18 03:19pm Link  |  Quote  |  Print  |  Notify Moderator

camperkilgore wrote:

Thanks to jeffcarp for helping me out regarding my problem with the TomTom Trucker 620.


Glad to help. I'm glad to see that you stuck with it. I think they've got some excellent products right now. They really struggled with the rise of Google Maps but the latest iteration of their products and apps are really, really strong in my opinion.

I think that we might be seeing the benefits of TomTom owning the entire solution including the maps, routing algorithms and hardware. That's a step that Garmin never took and it seems to have cost them dearly.

jeffcarp

Des Moines, IA

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Posted: 05/31/18 03:27pm Link  |  Quote  |  Print  |  Notify Moderator

camper Kilgore wrote:


I can't understand why so many people gave it great reviews. Maybe my old brain just couldn't get the hang of the steps necessary to get it to work without problems.


Couldn't agree more. CoPilot is a product that I started using back in the old Windows phone days and came back to it a total of three times with thousands of miles each time. Each time I stopped using it and swore never again.

I could go on and on about the technical issues with the product but I wont. My problem is the ethics of the company. They advertise real sign post data and the truth is their data has no idea what the real sign post actually says. They're simply using the road names as they exist in their map data and putting those road names on a green colored sign and claiming that to be real signpost data. Since many road signs do have the intersecting street names in them, most people don't think anything of it. Unfortunately for them, many signposts have names of attractions, city names and other things unrelated to the crossing road name and it becomes easy to see they're dishonest approach. Any company that allows their marketing people to do that, I won't have anything to do with.

pianotuna

Regina, SK, Canada

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Posted: 05/31/18 05:01pm Link  |  Quote  |  Print  |  Notify Moderator

I do know that google maps outshines the similar Apple product. Lots more worms * grin * in the Apple.

Where stand alone shines is when there is no cell phone signal.


Regards, Don
Full Time in a 28 foot Class C, 256 watts solar, 556 amp hours of AGM in two battery banks 12 volt batteries, 3000 watt Magnum hybrid inverter, Sola Basic Autoformer, Microair Easy Start.

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