Good Sam Club Open Roads Forum: Good Sam Extended Service Plan: Denied claim
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FLmedic41

Seminole, FL

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Posted: 05/25/18 03:04pm Link  |  Print  |  Notify Moderator

I have the extended service plan and a claim was denied. I took my coach in due to the generator stalling under load.

Diagnosis was the governor arm came off. Claim was denied because there was no "mechanical failure"

The generator has a mechanical governor and the governor arm has failed to stayed attached... therefor a failure of a mechanical component.... no?

Any recourse for denied claims???

kerrlakeRoo

Va

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Posted: 05/25/18 03:13pm Link  |  Print  |  Notify Moderator

If this is a used unit, read the warranty closely.
Chances are the "mechanicals" covered are the drive train and not a genny.

midnightsadie

ohio

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Posted: 05/25/18 03:49pm Link  |  Print  |  Notify Moderator

99% of those plans are not in your favor., better to start your own plan and you,d have been covered. wish people would read those plans a couple times before sogning.

phil-t

Ogdensburg, NY

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Posted: 05/25/18 07:56pm Link  |  Print  |  Notify Moderator

FLmedic41 wrote:

I have the extended service plan and a claim was denied. I took my coach in due to the generator stalling under load.

Diagnosis was the governor arm came off. Claim was denied because there was no "mechanical failure"

The generator has a mechanical governor and the governor arm has failed to stayed attached... therefor a failure of a mechanical component.... no?

Any recourse for denied claims???


Read the contract, there is a part on arbitration - good luck.

Personally, I have had good luck with my plan - bought used, 2010 Vista 32k - have had 2 powergear jacks, 1 slide motor and controller, and the entry step controller and motor. I qam almost even and have another 3 years left on the agreement.
BUT, if I had did everything myself, found the parts and did the installations, I'd be way ahead.

You have the option of cancelling and getting a prorated refund - I will be looking at that option when I return from the 7k mile adventure we are on till August.


2010 Winnebago Vista 32k on a 2009 Ford F53 22k chassis


SidecarFlip

SE Michigan

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Posted: 05/25/18 10:50pm Link  |  Print  |  Notify Moderator

I have to agree, most plans are worth the paper they are written on...maybe. Better to 'piggy bank' some funds every month for unforseen issues and use that savings for repairs.

I call mine 'the slush fund'.


2015 Backpack SS1500
1997 Ford 7.3 OBS 4x4 CC LB

FLmedic41

Seminole, FL

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Posted: 05/26/18 07:54am Link  |  Print  |  Notify Moderator

We just purchased this unit used. its a 99 HR Endeavor. Plan times out n Jan 19. Planning on keeping until then for worst case scenarios. I am pretty handy and feel I can make most repairs.

We had an issue with the rear AC and a fantastic fan vent. They are replacing the rear AC unit with a new one and the fantastic vent under the plan so still worth it for this trip anyways..

Ty

* This post was edited 05/26/18 08:25am by FLmedic41 *

Good Sam Care Team

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Posted: 05/26/18 08:10am Link  |  Print  |  Notify Moderator

FLmedic41,

Thank you for contacting Good Sam. I am sorry to hear about your experience. Please send a private message with your phone number, Good Sam membership number, and policy number so we can assist.

Thanks,
Stacy
Good Sam Care Team

Chris Bryant

Arden, North Carolina

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Posted: 05/26/18 11:25am Link  |  Print  |  Notify Moderator

A lot comes down to the service provider. If they know how to describe the failure, it will often be paid. This is all done before the fact though.


-- Chris Bryant
My RV Service Blog
The RV.net Blog

DownTheAvenue

Sunny South

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Posted: 05/26/18 01:41pm Link  |  Print  |  Notify Moderator

FLmedic41 wrote:

Any recourse for denied claims???


Yes, there is absolutely a recourse for denied claims. Carefully read you service agreement which should fully explain it.

pismopete

central cal

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Posted: 05/26/18 07:35pm Link  |  Print  |  Notify Moderator

DownTheAvenue wrote:

FLmedic41 wrote:

Any recourse for denied claims???


Yes, there is absolutely a recourse for denied claims. Carefully read you service agreement which should fully explain it.


Look for the paragraph headed "you're screwed".

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