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 > Revisiting: Can’t use member features on GS site...

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jkwilson

Indiana

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Joined: 06/14/2010

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Posted: 06/01/18 12:22pm Link  |  Print  |  Notify Moderator

My original thread


It just gets stranger and stranger.

Since my original post, I've tried accessing the site using a couple of different computers and different ISPs that have never been used before to access the site, and tried a couple of different browsers that I hadn't used before. Every single way I try to login has exactly the same result. A few days ago, I PM'd Ella to get more help. I was a sent a confirmation that my membership is valid. I do this stuff for a living, and this is clearly a system problem on their end.

Yesterday, Ella left a message for me on my phone with a callback number. Because I can't take my phone to work, it was late in the day before I got the message so I waited until this morning to return the call.

Here's where it gets odd. I called, and the person who answered the phone answered as a completely different business that had nothing to do with Good Sam, this forum, Camping World etc.. I looked down and verified that I had dialed the correct number and then told them I was trying to call Good Sam club. She seemed a little surprised, but then said she'd transfer me. After a few minutes of holding, another person answered, and again made no mention of Good Sam. I asked for Ella, and he informed me that no one named Ella worked there. When I told him I was returning a call from her, he said he'd check. After a few minutes, he came back and told me Ella worked in "another department", but she was on vacation and that he would forward my information to that department. End of call and still haven't heard back from them.

To be honest, I'm getting concerned about this organization having any of my personal information. I don't even know who I was talking to.

So basically I still can't use the membership I paid for, and it appears I never will be able to. Guess I'll chalk it up to a lesson learned and $69 down the tubes.


John & Kathy
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Good Sam Care Team

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Posted: 06/01/18 12:54pm Link  |  Print  |  Notify Moderator

jkwilson,

Thank you for contacting Good Sam. I am sorry to hear about the issues you are having. Please send a private message with your phone number for assistance.

Thanks,
Stacy
Good Sam Care Team

jkwilson

Indiana

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Posted: 06/05/18 09:50am Link  |  Print  |  Notify Moderator

They got it fixed!

The phone process could have been better, but I have to say everyone I dealt with was polite and friendly.

Thanks again to those who helped

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Posted: 06/05/18 10:07am Link  |  Print  |  Notify Moderator

jkwilson,

Thank you very much for the update and your feedback. Please let us know if you need further assistance.

Thanks,
Stacy
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beemerphile1

Ohio

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Posted: 06/05/18 11:02am Link  |  Print  |  Notify Moderator

jkwilson wrote:

They got it fixed!

The phone process could have been better, but I have to say everyone I dealt with was polite and friendly.

Thanks again to those who helped


Do tell. What was the issue?


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jkwilson

Indiana

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Posted: 06/05/18 01:28pm Link  |  Print  |  Notify Moderator

beemerphile1 wrote:

jkwilson wrote:

They got it fixed!

The phone process could have been better, but I have to say everyone I dealt with was polite and friendly.

Thanks again to those who helped


Do tell. What was the issue?


I don't know. Stacy passed it on to their IT folks and it was resolved by them.

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Posted: 06/21/18 06:45am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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