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lostscout

Huntington Beach

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Joined: 10/18/2003

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Posted: 06/08/18 03:34pm Link  |  Quote  |  Print  |  Notify Moderator

I just got off the phone with Good Sam. I have been trying now for a number of weeks to use the Trip Planer (not my first time) as it is not functioning in many areas. I was advised that back in January they revamped the program and have had many problems ever since. I asked when will it be fixed - answer unknown. Will Good Sam let me know when its fixed - answer no. I asked best guess as to when it might be fixed - answer unknown. Asked Good Sam what were its users to do - answer log on every day and maybe it will get fixed. Whow what a reply. I have been a member for over 37 years and I can't even get a reply when its fixed. I leaving in two weeks for over a 4,000+ mile trip and can't get answers from Good Sam. Realy very poor service.

rv2go

Fulltime 15 yrs (Knoxville, TN).or someplace else

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Posted: 06/08/18 05:17pm Link  |  Quote  |  Print  |  Notify Moderator

The Trip planer works for me.(first time user) For the last few days I have been planning a trip from central Oregon to Tennessee. Campgrounds and fuel stops all planed. [emoticon]


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chindog

Florida

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Posted: 06/08/18 05:26pm Link  |  Quote  |  Print  |  Notify Moderator

I haven't had any problems with it for quite a while. It works great for me. Have you tried using a different browser? I use Firefox.


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missnmountains

Southwest Florida

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Posted: 06/08/18 07:17pm Link  |  Quote  |  Print  |  Notify Moderator

I planned my entire Alaska trip on it. It worked perfect. My only complaint is it is limited to 25 campgrounds. I just start a second trip to compensate for this.

Ken


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jdb7566

minnesota

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Posted: 06/09/18 05:37am Link  |  Quote  |  Print  |  Notify Moderator

lostscout wrote:

I just got off the phone with Good Sam. I have been trying now for a number of weeks to use the Trip Planer (not my first time) as it is not functioning in many areas. I was advised that back in January they revamped the program and have had many problems ever since. I asked when will it be fixed - answer unknown. Will Good Sam let me know when its fixed - answer no. I asked best guess as to when it might be fixed - answer unknown. Asked Good Sam what were its users to do - answer log on every day and maybe it will get fixed. Whow what a reply. I have been a member for over 37 years and I can't even get a reply when its fixed. I leaving in two weeks for over a 4,000+ mile trip and can't get answers from Good Sam. Realy very poor service.

What kind of issues are you having? There may be some on this forum who may be able to help, then again, others will just post "stupid comments".

Good Sam Care Team

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Posted: 06/09/18 08:14am Link  |  Quote  |  Print  |  Notify Moderator

lostscout,

Thank you for contacting Good Sam. Please send a private message with the types of issues you are experiencing and the internet browser you are using.

Thanks,
Stacy
Good Sam Care Team

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