Good Sam Club Open Roads Forum: How long is the wait for assistance supposed to take?
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Open Roads Forum  >  Good Sam Roadside Assistance

 > How long is the wait for assistance supposed to take?

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Monkeyman_and_Lady

Severn, Maryland

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Posted: 07/02/18 10:37am Link  |  Print  |  Notify Moderator

We had a blowout on our tow dolly in South Carolina I-95 Exit 49 Northbound. Called and finally got through to roadside assistance (took about 15 minutes), and they took me through the normal questions. They did get the exit number wrong, even though I said it multiple times and quite clearly.

Thing is the exit was only off by 4 miles, so it wouldn't affect arrival time by much.

My assistance came 90 plus minutes after the call. Is this normal response? I could put some gear in my RV and change the tow dolly tire in about 20 minutes. I had a spare with rim. I will always carry spares, so there's no issue.

Was my experience atypical? This is my first experience with ANY call for roadside with my RV. Never had to with my Trailer.

Thx


Monkeyman, Lady and little chimp
2018 Newmar Baystar 3414


MDKMDK

Canada

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Posted: 07/02/18 10:51am Link  |  Print  |  Notify Moderator

From the GS Platinum MBB.
"HOW TO GET HELP IN AN EMERGENCY IT’S EASY AS A, B, C2
A. Call 1-800-586-7400
Your call is toll-free anywhere in the U.S. (including Alaska and Hawaii), Canada,
Puerto Rico, and U.S. Virgin Islands. For service in Mexico only, please call toll-free
001-866-456-0969. Give the Service Representative your membership number,
membership expiration date, and the phone number you are calling from.
B. Describe the location and vehicle
Tell us the road name and cross street or highway number and nearest mile
marker. Also tell us the model, make and color of your vehicle.
C. Describe the problem to our certified dispatch representatives
When you call Good Sam Platinum Roadside Assistance, know that our representatives
are specifically trained to answer questions about RV complexities and how
to handle vehicle disablement situations. Explain the vehicle’s problem so we can
send the proper equipment to assist you. Your Certified Dispatch Representative
may ask you to hold while the appropriate local Emergency Service Provider is
contacted. We’ll confirm the estimated time of arrival and provide you with the
information on the Service Provider who is coming to assist you.
If the service does not arrive by the estimated time of arrival OR If you have been
promised a call back and have not received it in the time specified ... Call us back
at 1-800-586-7400
We may have had difficulty locating your vehicle and/or reaching you at your
phone number."

So, what did they tell you as an ETA when you called? Did you call them back after the ETA had expired?
I would say response time varies with every call to them, based on their policy as stated in the benefits brochure. Things like time of day, breakdown location, availability of appropriate service personnel and vehicles will all factor into it.
The few times I've called them, they've been pretty close to their suggested ETA, or they've called back to explain the delay.


Mike.
2018 Navion 24V "Goldilocks" 2016 JKU "Red" (sold @ ???)
2016 Sunstar 26HE (sold @ 4600 miles)
2002 Roadtrek C190P (sold @ 315,000kms)

rr2254545

Central Minnesota

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Posted: 07/02/18 10:59am Link  |  Print  |  Notify Moderator

That is excellant response time - if what your are saying it was 90 minutes


2012 Winnebago Journey 36M Cummins 360
2014 Jeep Cherokee, Air Force One, Blue Ox Avail tow bar
330 Campgrounds,74K miles driven in our motor homes and 1580 nights camping since we retired in July 2009


Bumpyroad

Virginia

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Posted: 07/02/18 11:00am Link  |  Print  |  Notify Moderator

90 minutes does not sound too extreme to me.
bumpy





westernrvparkowner

montana

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Posted: 07/02/18 11:04am Link  |  Print  |  Notify Moderator

90 minutes! That's a ridiculous wait for assistance. I bet either Coachnet or AAA would have had someone there in an hour and a half.

Old-Biscuit

Verde Valley

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Posted: 07/02/18 11:28am Link  |  Print  |  Notify Moderator

First they have to process your 'claim'
Then they have to get authorization to contact approved vendor (tow company etc)
Then approved vendor has to check schedules & availability
Request is sent to dispatcher
Dispatch contacts driver and gives them the new assignment/directions
Driver continues with pre-arranged schedule
Driver THEN heads in your direction.....and you are not at the exit
Driver calls dispatch.

Process starts all over

And YET it only took 90 minutes.
Consider yourself fortunate


Is it time for your medication or mine?


2007 DODGE 3500 QC SRW 5.9L CTD In-Bed 'quiet gen'
2007 HitchHiker II 32.5 UKTG 2000W Xantex Inverter
On the Road Debt Free April '07
Off the road still Debt Free Jan. '14

ford truck guy

Pennsylvania

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Posted: 07/02/18 11:36am Link  |  Print  |  Notify Moderator

90 minutes was very good....


Me-Her-the kids
2015 Ford F350 SD 6.7
2016 Redwood 38RL Black~Silver


MDKMDK

Canada

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Posted: 07/02/18 01:53pm Link  |  Print  |  Notify Moderator

westernrvparkowner wrote:

90 minutes! That's a ridiculous wait for assistance. I bet either Coachnet or AAA would have had someone there in an hour and a half.

still chuckling. TY. [emoticon]

Monkeyman_and_Lady

Severn, Maryland

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Posted: 07/02/18 01:57pm Link  |  Print  |  Notify Moderator

Understand I've only ever used roadside assistance for a motor vehicle, not a motorhome. I just wanted to get some idea if the wait was unusual. Seems that it's not. I'll consider taking some tools with me for tire replacement on the tow dolly should this type of failure happen again.

Thanks all.

2edgesword

New York

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Posted: 07/02/18 02:45pm Link  |  Print  |  Notify Moderator

My experience with AAA would indicate 90 minutes isn't out of the ordinary.

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