Good Sam Club Open Roads Forum: Road side assistance, road side robbery
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 > Road side assistance, road side robbery

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phnguyk

NJ

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Posted: 07/13/18 03:26pm Link  |  Print  |  Notify Moderator

Outer dually, valve stem snapped, GS tire specialist insists both stems need to be replaced at $187. Also the flat tire needs to be replaced (since it was run flat) at $585 in my size. 2 hours later assistance shows up, the tire did get chewed up and needed to be replaced, fine. The crew manage to find an off brand $225 tire and install it. All's good until GS calls to confirm, that $225 tire is $330, the original $187 for valve stems that they made us pay up front over the phone with a credit card (GS), isn't refundable since that service was provided, even though the crew told them they only replaced the one snapped stem and that it's included with the tire they replaced. They forced us into a hazard warranty on the new tire, all in close to a $800, labor wasn't covered.

What in the hell does it provide then???

Cobra21

minnesota

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Posted: 07/14/18 05:58am Link  |  Print  |  Notify Moderator

Ouch! I think you gained frustration at a high price.
Brian

GSRoadsideAssistance

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Posted: 07/14/18 08:01am Link  |  Print  |  Notify Moderator

Hello phnguyk,

Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

Thanks,

David
Good Sam

guidry

Texas Cajun

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Posted: 07/14/18 08:42am Link  |  Print  |  Notify Moderator

GSRoadsideAssistance wrote:

Hello phnguyk,

Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

Thanks,

David
Good Sam


And the OP was never heard from again...

Ozlander

Rose Hill, Kansas

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Posted: 07/14/18 09:03am Link  |  Print  |  Notify Moderator

Probably still PO'd.


Ozlander

06 Yukon XL
2001 Trail-Lite 7253


phnguyk

NJ

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Posted: 07/15/18 11:59am Link  |  Print  |  Notify Moderator

guidry wrote:

GSRoadsideAssistance wrote:

Hello phnguyk,

Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

Thanks,

David
Good Sam


And the OP was never heard from again...


Like your dad?
Anyways, have been in contact, no satisfactory resolution can be made. Will be dropping it. Anything GS/CW is a joke. Funny thing is before I had GS, I paid $350 to have a flat front tire replaced on the side of the road.

phnguyk

NJ

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Posted: 07/15/18 12:22pm Link  |  Print  |  Notify Moderator

GSRoadsideAssistance wrote:

Hello phnguyk,

Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

Thanks,

David
Good Sam


And jack up all the "other" prices to make up for it. I get it, should be in the fine print is all.

jetboater454

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Posted: 07/15/18 12:39pm Link  |  Print  |  Notify Moderator

GSRoadsideAssistance wrote:


Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature.
Thanks,

David
Good Sam



They are the only one that has this??? That's funny. But at the price of your gold valve stems I guess I can see why. Every road service I've had will bring a tire and or rim if needed. AAA,roadpro and a few others come to mind.


2011 Toyota Tundra DC Long Bed
2001 Harley Dyna Lowrider
Looking for a 5th wheel toyhauler

phnguyk

NJ

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Posted: 07/17/18 01:42pm Link  |  Print  |  Notify Moderator

Well I don't want to "count my chickens" just yet. But just received an email from GS after making one last phone call. They've agreed to refund the $185.
But why do I have to make call after call for what's obviously a simple refund?
They knew they were in the wrong, this last person said there were "no previous attempts at a refund made", by us?!? Showed no records of our calls, funny this all seemed to fall in place when we contacted our CC company about being charged for services not rendered. Our CC company said to reach out one more time before moving forward.

Good Sam Care Team

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Posted: 07/20/18 09:08am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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