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 > Mozilla Thunderbird & Win 10

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Healeyman

Carrollton, TX

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Posted: 05/21/19 01:52pm Link  |  Quote  |  Print  |  Notify Moderator

While out RVing over the weekend (Saturday at 11:03 AM CDT) HP laptop Win 10 did an update while I was away from the rig.

Whatever the "upgrade" was it TOTALLY FUBARed my Thunderbird Portable Email client.

I cannot tell if the Win 10 upgrade just broke all of the links or if it also scrambled the settings and/or deleted a bunch of files.

I find Tbird folders and files on the HD, but none of the apps or .exe will execute.

Between my wife and me, we had every Email (+ attachments) sent or received since 2012. Now we cannot access over 50K historical Emails nor ~300 contacts addresses. We also cannot send nor receive Email.

Anybody out there know anything about Thunderbird?

Tim

* This post was last edited 05/21/19 02:29pm by Healeyman *   View edit history





sch911

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Posted: 05/21/19 03:03pm Link  |  Quote  |  Print  |  Notify Moderator

Who is the email provider? If hotmail, gmail or several others you emails are most likely still there in the cloud.


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drsteve

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Posted: 05/21/19 05:24pm Link  |  Quote  |  Print  |  Notify Moderator

Try a system restore to a point before the update.


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Janss

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Posted: 05/21/19 08:13pm Link  |  Quote  |  Print  |  Notify Moderator

I would start by trying to open Thunderbird in safe mode and see if it works. If not, then try starting Windows in safe mode and see if Thunderbird works. Search internet for how to do safe mode.
You can delete and reinstall the Thunderbird app without losing your emails. Search internet for how to do it. That's what I did with a different Thunderbird problem. But now I can't remember how I did it.


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ksg5000

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Posted: 05/22/19 05:38am Link  |  Quote  |  Print  |  Notify Moderator

I have windows 10 with Thunderbird and the new update did not have adverse effect on me. Since your original emails should still reside on the original servers you might consider just reinstalling Thunderbird - might be a simple fix.


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bighatnohorse

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Posted: 05/22/19 06:48am Link  |  Quote  |  Print  |  Notify Moderator

There is a Google Group help support for Tbird. You can start here and pick through the list to find it:https://support.mozilla.org/en-US/kb/get-community-support


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Campfire Time

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Posted: 05/22/19 12:02pm Link  |  Quote  |  Print  |  Notify Moderator

Backups? Evidently not.

Here's a little light reading. Thunderbird Profiles. Make a copy of your profile. Uninstall Thunderbird, then reinstall. Then copy your profile over to the new install. If the profile didn't get whacked then you should get your email back. And then you can regularly make a copy of this in the evet your hard drive should die, or your computer melts, or what ever.

ksg5000 wrote:

I have windows 10 with Thunderbird and the new update did not have adverse effect on me. Since your original emails should still reside on the original servers you might consider just reinstalling Thunderbird - might be a simple fix.


That assumes he's using IMAP and not a POP3 server. Oddly enough there's still a lot of POP3 out there.


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bighatnohorse

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Posted: 05/23/19 07:13am Link  |  Quote  |  Print  |  Notify Moderator

Campfire Time wrote:


That assumes he's using IMAP and not a POP3 server. Oddly enough there's still a lot of POP3 out there.

The web has a bit of mis-information regarding IMAP vs POP3.
IMAP stores messages on the server forever (afaik) and so does POP3 - the difference is that POP3 allows the user choices to store messages forever, or for a set period of time, and allows the user to download from different machines. I set Thunderbird to delete messages left on the server that are 90 days old (the downloaded messages remain on my computer). I prefer that compared to IMAP.

Healeyman

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Posted: 05/23/19 10:40am Link  |  Quote  |  Print  |  Notify Moderator

Mozilla Thunderbird & Win 10 - UPDATE

I want to thank all of you for your comments and suggestions.

I downloaded the new version of Thunderbird Portable and set up a client for me and for my wife. Thunderbird Portable is a stand alone Email Client and does not intermesh with Windows. It can also be resident on and run from an external hard or thumb drive for use anywhere.

I have been able to recall all Emails (100 for me, 248 for my wife) since last April 12, the storage cutoff date on the Verizon Email server.

I am now working to link up the new Thunderbird with our old contact list and our sent and received data files.

Thanks again. I'm gaining on it.

Tim

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