Good Sam Club Open Roads Forum: What is the problem with Camping World?
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Open Roads Forum  >  Travel Trailers  >  General Q&A

 > What is the problem with Camping World?

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DownTheAvenue

Sunny South

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Posted: 05/28/19 07:10pm Link  |  Print  |  Notify Moderator

The root problem with Camping World is the corporation does not value its customers; rather, considers them a resource to exploit as much money as possible without concern if they become loyal customers as they believe they can cultivate more.

Nv Guy

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Posted: 05/28/19 08:32pm Link  |  Print  |  Notify Moderator

I have never bought an RV from CW, but when we were looking, they were they only ones who made a follow up call when they found what we wanted. But we had already found and bought what we wanted.
In regard to parts, during my last visits to three different locations I noticed a lot of empty spaces and if there was something there, there didn't seem to be lot of it. For example, my buying 2 propane pigtails and 2 adapter fittings exhausted their supply. Only having minimal inventory makes me wonder about C/W.
My local RV dealer has a much deeper inventory, and their prices are better, so even if I had a C/W close, I doubt I would go there.

jentrxm

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Posted: 05/28/19 09:32pm Link  |  Print  |  Notify Moderator

Lemonis said that if you felt the white supremacist trash at Charlottesville were very fine people than you shouldn't shop at Camping World, but maybe that doesn't change some people's answer.

I am totally new to RVing and just bought a camper from a CW location and it has not gone smoothly at all. I do wish I had gone elsewhere.

But to their favor, I got angry and emailed Lemonis directly at 12:30 AM this past Sunday in the middle of the night in the middle of Memorial Day weekend. Lemonis personally responded to me within an hour and had people at both the national level and the dealership on the phone with me the next morning.

2oldman

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Posted: 05/28/19 10:47pm Link  |  Print  |  Notify Moderator

1Longbow wrote:

Maybe someone should read Trumps complete statement,before commenting
You mean the 'good people on both sides' one?

* This post was edited 05/29/19 06:05am by 2oldman *

troubledwaters

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Posted: 05/29/19 05:13am Link  |  Print  |  Notify Moderator

1Longbow wrote:

Maybe someone should read Trumps complete statement,before commenting
What! - You couldn't have Fake News if you went and read the complete story for yourself.

soren

Lancaster County PA

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Posted: 05/29/19 05:49am Link  |  Print  |  Notify Moderator

time2roll wrote:

$2,000 in extra fees? I am already gone long before those fees are paid.


Yes indeed. A few years back we were just wrapping up the purchase of a new travel trailer at their store in Tampa. At the last minute they quietly added the "$795 dealer fee" to the bottom line. I just calmly said no. They tried the "it is mandatory, corporate won't let us write a deal without it" game. I then told them I understand, and the way we will be resolving this is that we will be lowering the purchase price by the same amount. They were not happy, and needed to pull the "huddle in the back office with the manager" game. They then decided that my way was better than no sale, so they took the deal. A half hour later we walked away for good, as the unit had crash damage on the front and back, including stress cracks in the front fiberglass cap, likely from smacking a street sign, or something similar. The sales manager was furious that I was so unreasonable as to refuse to purchase a new trailer with obvious damage. I laughed. Since then I will do business with them, in their store, if I really need a low cost item that I can't find easily, elsewhere. As for me buying or servicing an RV there? From all I've read, experienced and heard from past employees, no it will never happen.

* This post was edited 05/29/19 06:02am by soren *

GrandpaKip

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Posted: 05/29/19 05:59am Link  |  Print  |  Notify Moderator

To me, CW is sorta like our local Ace Hardware: a tad higher priced on some stuff, but more convenient than Lowe’s or HomeDepot.

If you read what Lemonis actually said, that shouldn’t deter you from shopping there. Unless, of course, you are a white supremacist.


Kip
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soren

Lancaster County PA

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Posted: 05/29/19 06:01am Link  |  Print  |  Notify Moderator

profdant139 wrote:

Well, maybe I am naive, but I for one appreciate their retail inventory. Yes, the prices are high. But when you really need that left-handed door latch for your screen door (and yes, there are lefts and rights), CW has it in stock.

And the sales staff often knows a lot more about the parts in question than I do.

I have never taken my trailer there for service, so I can't comment about that end of the business.


My attempt at buying parts was exactly the opposite. I replaced a toilet and discovered that the ABS toilet flange was cracked. I went to CW and was fairly confident that they would have one in stock. The counter help could not function without a make and model number of the toilet. I patiently explained that this was a generic flange that had nothing to do with a specific toilet, and would not be found on any information regarding the toilet. She insisted on going through parts diagrams, as I noted that the flange was not there, nor should it be. I even asked another employee at the counter, and had a quick conversation with a service manager. It became pretty obvious that all three had zero experience, or knowledge of how a toilet works, and what it is actually attached to in an RV, as they all said that you can't get the right part without knowing the brand, model and ever the serial number of the toilet.I thanked her for trying, and drove half a mile down the road to a large local RV dealer. Five minutes later I was in the parts department, and rooting through their big bins of ABS sewer fittings, until I found what I needed.

The difference between the experiences is the difference between needing help at a big car parts chain, or going to see the counter guy at your independent NAPA. NAPA guy has been there for two decades, and spends his free time getting his dirt track car ready to race, or fixing his tractors. Big chain guy doesn't know his elbow from his ear, but can scroll through the parts computer for hours, finding and learning exactly nothing. Not a ding directed toward CW, just the way it is in our society at the moment.

* This post was edited 05/29/19 06:18am by soren *

2 Retired

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Posted: 05/29/19 06:02am Link  |  Print  |  Notify Moderator

Our only complaint about CW (in Myrtle Beach - the newer one, not the one on 501) is the length of time the service department takes to do even a simple repair. We lived in the area for over a decade, and several times needed to seek their help for a problem. Nice enough people, and we knew when not to go (peak tourist times, of course) but it ALWAYS took much longer than we were told for repairs to be made. "Parts haven't arrived", "you're next on the list", "call back tomorrow, it should be ready". Simple things too! They either don't run the department very well, desperately need more employees, or don't care! Think it's all three. Have often had to return to 'fix the fix' on several occasions. Have had much better results using the service department of the original CW on 501. Think the new one is far too into sales, far less into service.


Two young retirees restless to GO!
Life is too short to wait too long to do all we want to do!!
Go and enjoy!!

LoudRam

Southern NJ

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Posted: 05/29/19 06:52am Link  |  Print  |  Notify Moderator

1Longbow wrote:

Maybe someone should read Trumps complete statement,before commenting


Here is his statement.
President Trump's Comments

Maybe others should read what he actually said and not what the media claims he said. I have no problem whatsoever with what he really said.


Todd
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If you can read this thank a teacher
If you can read this in english thank a vet


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