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jpl1955

Camping World, Ocala

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Posted: 05/31/19 06:36am Link  |  Print  |  Notify Moderator

Complaint w/ correction.

On March 25, 2019 we purchased a 2015 Winnebago Trend from Camping World RV Sales, Ocala. We were told by the Finance Manager, Cale Rogers, that purchasing an extended warranty would get us a better interest rate from M&T bank so we did purchase the extended warranty policy.

We subsequently discovered that his claim about the “lower” interest rate being tied to the warranty policy was not true and formally cancelled the warranty policy in writing with an account executive named Chris who works for Assurant, Inc. (the warranty policy underwriter) on April 22, 2019. She assured us that they had received out written cancellation on the 22nd of April and forwarded it to Camping World on the 23rd, and that we would receive a check for the entire amount ($4,700.00) from Camping world within a 4 to 6 week timeframe.

Additionally, we sent a letter to Cale at Camping World on April 22nd with the same cancellation request.

5 weeks later we called to Assurant to check on the cancellation and spoke with an account executive named Anthony. He told us our policy was still active and that Cale at Camping world had not returned the cancellation form sent him on the 22nd. Our understanding is that they can begin charging us fees after 60 days. Additionally, we spoke with a supervisor named Jennifer who told us she would follow up on the cancellation, but provided little in the way of information on what that might accomplish. She seemed unconcerned with our issue (let’s face it they weren’t going to be making money, so what the heck do they care) and would not allow us to speak with her supervisor and would not give us her supervisor’s name or contact information.

We have tried at least 5 times to contact Cale Rogers directly and He has ignored our calls. I guess spending $60,000 at Camping World buys us no good will. Once the money is spent at Camping World, you can forget about any attempt at Customer Satisfaction!

This is an obvious and intentional attempt by Cale Rogers and Assurant to stall and delay our refund. They will soon be allowed to collect cancellation charges. We feel that we’ve been lied to by both Assurant and Camping World. This policy was sold to us under the false statement that the bank would give us a low rate if we purchased a warranty.

* This post was edited 06/01/19 08:46am by jpl1955 *

eubank

bosque farms, nm

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Posted: 05/31/19 06:42am Link  |  Print  |  Notify Moderator

Caveat emptor.
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DownTheAvenue

Sunny South

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Posted: 05/31/19 06:58am Link  |  Print  |  Notify Moderator

State laws differ, but in many states Cale Rogers committed a crime by alleging a lower interest rate if you bought the warranty. The whole process was and is sleazy but expected from Camping World.

Lwiddis

Monterey, California

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Posted: 05/31/19 07:51am Link  |  Print  |  Notify Moderator

Very troubling report.


2015 Winnebago 2101DS TT & Tahoe LTZ, 300 watts WindyNation solar-parallel & MPPT, Trojan T-125s. TALL flagpole for US flag. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - old MOS 1542 & 1560.


Tyler0215

Iowa

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Posted: 05/31/19 08:03am Link  |  Print  |  Notify Moderator

Write a letter to your states Attorney General. They committed fraud.

Good Sam Care Team

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Posted: 05/31/19 08:56am Link  |  Print  |  Notify Moderator

Hello jpl1955,

Thank you for contacting Good Sam, I apologize for the experience you are having with the Ocala Camping World location. Please allow me to look into this matter further.
Please provide your contact number in a private message.

Thank you,
Ella
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ford truck guy

Pennsylvania

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Posted: 05/31/19 11:18am Link  |  Print  |  Notify Moderator

Why would the interest rate of a LOAN for an RV be lowered when an extended warranty be purchased ?

Mistake #1 - buying from CW
Mistake #2 - believing an RV salesman
Mistake #3 - buying an extend warranty

You SHOULD have Chris from your call on April 22nd to help with timing and proof...


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blownstang01

Upstate NY

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Posted: 05/31/19 12:31pm Link  |  Print  |  Notify Moderator

Never, Ever, EVER allow any dealership (car, RV, motorcycle, etc etc) to arrange financing for you. You probably still got a higher rate. I won't give any dealer points....

Ski Pro 3

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Posted: 05/31/19 02:07pm Link  |  Print  |  Notify Moderator

If you financed the extended warranty cost with the RV, then the refund of the extended warranty will go to the lender and the lender will reduce the amount owned and most likely will refigure the monthly payment as well. If indeed the interest rate on the loan was tied to the inclusion of an extended warranty, you'll know it then.

Edd505

Elephant Butte, NM

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Posted: 05/31/19 02:14pm Link  |  Print  |  Notify Moderator

jpl1955 wrote:

Complaint

On April 19th, 2019 we purchased a 2015 Winnebago Trend from Camping World RV Sales, Ocala. We were told by the Finance Manager, Cale Rogers, that purchasing an extended warranty would get us a better interest rate from M&T bank so we did purchase the extended warranty policy.

We subsequently discovered that his claim about the “lower” interest rate being tied to the warranty policy was not true and formally cancelled the warranty policy in writing with an account executive named Chris who works for Assurant, Inc. (the warranty policy underwriter) on April 22, 2019. She assured us that they had received out written cancellation on the 22nd of April and forwarded it to Camping World on the 23rd, and that we would receive a check for the entire amount ($4,700.00) from Camping world within a 4 to 6 week timeframe.

Additionally, we sent a letter to Cale at Camping World on April 22nd with the same cancellation request.

5 weeks later we called to Assurant to check on the cancellation and spoke with an account executive named Anthony. He told us our policy was still active and that Cale at Camping world had not returned the cancellation form sent him on the 22nd. Our understanding is that they can begin charging us fees after 60 days. Additionally, we spoke with a supervisor named Jennifer who told us she would follow up on the cancellation, but provided little in the way of information on what that might accomplish. She seemed unconcerned with our issue (let’s face it they weren’t going to be making money, so what the heck do they care) and would not allow us to speak with her supervisor and would not give us her supervisor’s name or contact information.

We have tried at least 5 times to contact Cale Rogers directly and He has ignored our calls. I guess spending $60,000 at Camping World buys us no good will. Once the money is spent at Camping World, you can forget about any attempt at Customer Satisfaction!

This is an obvious and intentional attempt by Cale Rogers and Assurant to stall and delay our refund. They will soon be allowed to collect cancellation charges. We feel that we’ve been lied to by both Assurant and Camping World. This policy was sold to us under the false statement that the bank would give us a low rate if we purchased a warranty.


Welcome to Camping World customer service!! Same great service no matter what state or time of day, we are always here to help you empty your pockets. [emoticon]


2015 F350 FX4 SRW 6.7 Crew, longbed - 2017 Durango Gold 353RKT
2006 F350 SRW 6.0 crew longbed sold
2000 F250 SRW 7.3 extended longbed airbags sold
2001 Western Star 4900EX sold
Jayco Eagle 30.5BHLT sold, Layton 24.5LT sold


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