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apr67

Tallahassee, Florida

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Joined: 02/14/2007

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Posted: 05/31/19 09:23am Link  |  Print  |  Notify Moderator

I have been a customer of Camping World in Tallahassee for 5 or 6 years. I bought two travel trailers from you guys at that location. I don't consider any RV store to be great when it comes to customer service, because I've never seen such a beast, but at one time this store was, in my opinion, better than average.

However in the last several years it has gone from better than average to total horror story. You go through staff like a newborn goes through diapers. No one returns calls. I wrote about damage that happened to my RV when it was in for warranty service and that fiasco before here, and thankfully you guys rang someones bell and that was taken care of satisfactorily.

Recently I've called for parts and or service several times. I called when you had the discounted installation to find out about getting satellite dish installed. Never got a call back.

Yesterday I called at 8:30 am, and got sent to voice mail when I asked for parts. I left a voice mail saying I needed a part for an Onan Generator ASAP, here is the part #, please call me if you have it or not so I know. The part, fuel pump for an Onan generator, is needed for a trip I am leaving for tomorrow.

Do you want to know when I got a call back? I didn't.

I don't know what is going on with this store, but its just ridiculous.


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Good Sam Care Team

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Posted: 05/31/19 09:36am Link  |  Print  |  Notify Moderator

apr67,

Thank you for contacting Camping World. I am very sorry to hear about your experience with the Tallahassee, FL location. Please send a private message with your Good Sam Club membership number and your phone number so I can assist.

Thank you,
Stacy
Good Sam Care Team

apr67

Tallahassee, Florida

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Joined: 02/14/2007

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Posted: 05/31/19 09:42am Link  |  Print  |  Notify Moderator

Good Sam Care Team wrote:

apr67,

Thank you for contacting Camping World. I am very sorry to hear about your experience with the Tallahassee, FL location. Please send a private message with your Good Sam Club membership number and your phone number so I can assist.

Thank you,
Stacy
Good Sam Care Team


I don't need any assistance. Just letting you guys know what is going on, I've taken care of my issue already.

wski

Pensacola, FL

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Joined: 06/21/2006

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Posted: 05/31/19 10:11am Link  |  Print  |  Notify Moderator

And this is what is wrong when you get to big to fail. You fail to take care of the customer in a professional fashion..

Good Sam Care Team

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Posted: 05/31/19 10:31am Link  |  Print  |  Notify Moderator

Hello apr67,

Thank you for providing your feedback, we will pass on your experience to the leadership team for review.


Thank you,
Ella
Good Sam Care Team

Lwiddis

Lone Pine, CA

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Joined: 08/12/2016

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Posted: 05/31/19 11:33am Link  |  Print  |  Notify Moderator

The report of rapid employee turnover is disturbing.


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newman fulltimer

louisiana

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Joined: 05/19/2012

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Posted: 05/31/19 11:42am Link  |  Print  |  Notify Moderator

Amazon has that pump instock [emoticon]

apr67

Tallahassee, Florida

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Posted: 05/31/19 11:56am Link  |  Print  |  Notify Moderator

They wouldn't get it to me till Monday or Tuesday, I am leaving Saturday.

Autozone has a similar enough pump I made work.

old guy

Oregon (pronounced Or e gun)

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Posted: 05/31/19 04:01pm Link  |  Print  |  Notify Moderator

personally I am getting very tired of seeing posts about how horrible CW is. everyone knows about CW and if you are foolish enough to buy from them that's your problem. I haven't bought anything from them since the eighties and I don't plan on buying anything from them in the future

jdb7566

minnesota

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Posted: 05/31/19 04:30pm Link  |  Print  |  Notify Moderator

old guy wrote:

personally I am getting very tired of seeing posts about how horrible CW is. everyone knows about CW and if you are foolish enough to buy from them that's your problem. I haven't bought anything from them since the eighties and I don't plan on buying anything from them in the future

Why do you continue to read these posts?

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