Good Sam Club Open Roads Forum: Class A Motorhomes: Nightmare Repair
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 > Nightmare Repair

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North Texas

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Posted: 08/27/19 06:42am Link  |  Quote  |  Print  |  Notify Moderator

While we were driving from Trinidad, CA to Susanville, CA in our 2001 Dutch Star DP, we experienced some engine over heating about 2/3 of the way. On several occasions, I was able to pull over let the engine return to normal and continue for a short distance. After we traversed the hills and started level or downhill I was able to keep the engine temperature normal by driving in 4th gear at 2000 RPM. At Susanville I bought a window fan and placed it in front of the radiator and plugged it in. (It fit between the grill and radiators). I located the closest Freightliner service facility and called them. I was advised that they would get me in the next day for repairs. The next day, Thursday August 15th, I drove to Reno/Sparks NV to the Freightliner facility without incident-temperature remained normal. I arrived there at 10:30 AM. We unloaded some clothes and turned the coach over them. They called later to tell me that they test drove the coach and verified it did in fact overheat. They indicated that they would have to diagnose the unit to determine the problem. I called to get an update and they informed me that we were number four in line for the diagnostic team to get it in and that would happen Tuesday August 20th. I called Tuesday afternoon to get an up-date and learned that we were in the number two spot. They did get it in Wednesday the 21st and called me to give me the information and I gave them the go ahead for the repair. They indicated they had the necessary parts and we could pick up the coach on Friday. Friday came and went and it was not ready. We kept getting revised completion dates that stretched until Friday the 23d. That did not happen but we were told it would be done Saturday around 11:00. We finally checked out of the hotel and headed for the facility. After a couple of delays we were finally told that it would not be ready until Monday, August 26th early morning. We could not get a room where were staying so spent several hours finding a place to stay. Because we travel with Molly, our Border Collie availability of places is limited. We finally got the last non-smoking, pet friendly, room available. Monday morning, August 26th around 8:30 AM they called to say there was another delay. We stayed in the motel room until check out time and drove to the repair facility. To my surprise the work was done. It took about a half hour to get the paperwork done and pay the bill. We drove about 200 miles from Sparks, NV to Tonopah, NV. Twice I had to pull over to let the engine cool down. It got hotter than normal and I stopped before it over heated. I did not let it get to the warning light and beep. I believe I still have an issue with the cooling fan not working properly. I may continue to the Phoenix area to see if I can find a shop that can actually make the repair.
You cannot imagine all we went through cancelling reservations, loosing deposits, missing seeing friends and family we were scheduled to see. We ended up cancelling our visit to Yosemite in an attempt to get back on schedule, however, the constant delays and missed completion dates has completely destroyed the efforts we made to meet family, who planned a vacation to be with us at the Grand Canyon.
I hope that anyone driving a MH with a Freightliner chassis never needs service in the Reno, NV area.

William Willard

Brookins Oregon

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Posted: 08/27/19 06:57am Link  |  Quote  |  Print  |  Notify Moderator

Massey`s Diesel in Phoenix is the go to shop -- They know their business

way2roll

Wilmington NC

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Posted: 08/27/19 06:57am Link  |  Quote  |  Print  |  Notify Moderator

Seems to me, the logical thing to do would be to take it back where you had it fixed. I assume there is some warranty on the repair. I would also get pretty heated about it and make sure they know it's now a priority since they didn't fix it right the first time.

larry cad

ohio

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Posted: 08/27/19 07:10am Link  |  Quote  |  Print  |  Notify Moderator

I gotta believe if you are driving a 2001 Dutchstar, you are riding on a Spartan Mountain Master chassis, probably with a Cummins ISC motor and a side mount radiator. Spartans design has the hydraulic cooling radiators mounted first, followed by the "charge air cooler", and finally the actual coolant radiator. Don't know what took Freightliner so long, but the problems with this setup can be many and varied. Most common is clogging of the radiator due to leaves, dust, and dirt accumulating in the "pores". Another possibility is that the coolant vs. water is too concentrated. Too much antifreeze vs. too little water provides less cooling capacity. Another possibility is the cooling fan drive motor not turning fast enough. This is a hydraulic motor, driven by a hydraulic pump. This is the same pump that runs the power steering system. The pumped fluid a shared between the two systems via proportioning valves. Also possible not enough fluid is driving the hydraulic fan motor.

Might help to list what Freightliner did to try to correct the problem.

If I'm wrong, and you have a freightliner chassis (I think Newmar was using both back then), the side mount cooling fan is driven by a magnetic clutch. That clutch is known to fail, which lets the fan sit still instead of spinning when the coolant is hot.


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Jayco-noslide

Galesburg,Il., USA

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Posted: 08/27/19 09:04am Link  |  Quote  |  Print  |  Notify Moderator

Oh my, post is way too long to read and process.


Jayco-noslide

Lwiddis

Lone Pine, CA

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Posted: 08/27/19 09:10am Link  |  Quote  |  Print  |  Notify Moderator

Did you verify the fan was working when the coolant was hot? (See Larry’s post)


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DutchmenSport

Indiana

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Posted: 08/27/19 09:43am Link  |  Quote  |  Print  |  Notify Moderator

Jayco-noslide wrote:

Oh my, post is way too long to read and process.


Summary: they were overheating. Took it to a repair shop on Aug 15 and got it back on Aug 26 after may assurances the repair shop would have it done, but it was not. They stayed in a motel during that time. When they got the RV back, couple hundred miles down the road, it overheated again. What should they do?

2oldman

Ca

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Posted: 08/27/19 10:23am Link  |  Quote  |  Print  |  Notify Moderator

You got an itemized bill. What DID they do?

Jayco-noslide wrote:

Oh my, post is way too long to read and process.
Paragraphs help.

camperdave

northern, California

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Posted: 08/27/19 11:52am Link  |  Quote  |  Print  |  Notify Moderator

Is a bummer for sure. I think we've all got our repair horror stories, mostly when on the road in an unknown place at the mercy of other people. Personally I find it best to move on. No way I'd take it back to that shop, get it somewhere good and let them fix it right. You already got a recommendation for a shop in Phoenix, that would be my move.


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Bartlett IL

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Posted: 08/27/19 12:03pm Link  |  Quote  |  Print  |  Notify Moderator

way2roll wrote:

Seems to me, the logical thing to do would be to take it back where you had it fixed. I assume there is some warranty on the repair. I would also get pretty heated about it and make sure they know it's now a priority since they didn't fix it right the first time.


That would not be the place to take it too again!


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