Good Sam Club Open Roads Forum: Fifth-Wheels: Keystone RV
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Weldon

Texas

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Posted: 09/06/19 05:47pm Link  |  Quote  |  Print  |  Notify Moderator

I had roof problems and I called Dicor who furnished the original roof. they sent a re from the maker of the roof material. he agreed their was a problem. Dicor furnished all material EPDM and proper glue etc at no charge and I did the labor. A lot cheaper than $6000.

Rwake901

Central, Illinois

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Posted: 09/07/19 06:53am Link  |  Quote  |  Print  |  Notify Moderator

Don’t rely on Keystone’s warranty because it sucks or any of their specs to be correct in their brochures. The specs on our unit states that we have a 66 gallon fresh water tank when in fact it’s only 40 gallons. I have had several small issues with our new fifth wheel by Keystone and repaired and paid for them all myself even though it’s still under warranty. Every time I would call Keystone about an issue I was having rather than just sending me the part like other manufacturers do I was told “take it to your dealer “. I can’t haul this thing 180 miles round trip to my dealer every time some $20 to $50 dollar part goes bad. So I just fix it myself. This will definitely be the last Keystone product I own mainly because of the warranty and misrepresentation of their product. Good luck with your roof.

Bert Ackerman

Palm Beach

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Posted: 09/07/19 08:01am Link  |  Quote  |  Print  |  Notify Moderator

Rwake901 wrote:

Don’t rely on Keystone’s warranty because it sucks or any of their specs to be correct in their brochures. The specs on our unit states that we have a 66 gallon fresh water tank when in fact it’s only 40 gallons. I have had several small issues with our new fifth wheel by Keystone and repaired and paid for them all myself even though it’s still under warranty. Every time I would call Keystone about an issue I was having rather than just sending me the part like other manufacturers do I was told “take it to your dealer “. I can’t haul this thing 180 miles round trip to my dealer every time some $20 to $50 dollar part goes bad. So I just fix it myself. This will definitely be the last Keystone product I own mainly because of the warranty and misrepresentation of their product. Good luck with your roof.


All manufacturers misrepresent their products and every single one has a disclaimer worded something to this effect on websites and brochures.

"All information on this website is the latest available at time of publication approval. Features, floor plans, and specifications are subject to change without notice. Please consult with your Keystone dealer for more current product information and specifications. Photos on the website may show optional equipment or props used for photography purposes."

It's Caveat Emptor when buying an RV.

Keystone does require everything to be done through a dealer regarding warranty work, and it's spelled out clearly in the warranty docs which people should read prior to signing on the line. Lots of other manufacturers will not send parts to owners under warranty. Forest River is a good example, some brands / lines might send you parts, others will tell you to take a hike It's not a Keystone only thing.

Not sure how it's Keystones fault that you bought at a dealer 180 miles away. Next time your tow vehicle has a warranty issue as GM or Ford to come fix it in your driveway and see if that works.

Good luck finding another brand where you don't have a lot of the same type scenarios you take issue with.

Rwake901

Central, Illinois

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Posted: 09/07/19 11:47am Link  |  Quote  |  Print  |  Notify Moderator

Bert Ackerman wrote:

Rwake901 wrote:

Don’t rely on Keystone’s warranty because it sucks or any of their specs to be correct in their brochures. The specs on our unit states that we have a 66 gallon fresh water tank when in fact it’s only 40 gallons. I have had several small issues with our new fifth wheel by Keystone and repaired and paid for them all myself even though it’s still under warranty. Every time I would call Keystone about an issue I was having rather than just sending me the part like other manufacturers do I was told “take it to your dealer “. I can’t haul this thing 180 miles round trip to my dealer every time some $20 to $50 dollar part goes bad. So I just fix it myself. This will definitely be the last Keystone product I own mainly because of the warranty and misrepresentation of their product. Good luck with your roof.


All manufacturers misrepresent their products and every single one has a disclaimer worded something to this effect on websites and brochures.

"All information on this website is the latest available at time of publication approval. Features, floor plans, and specifications are subject to change without notice. Please consult with your Keystone dealer for more current product information and specifications. Photos on the website may show optional equipment or props used for photography purposes."

It's Caveat Emptor when buying an RV.

Keystone does require everything to be done through a dealer regarding warranty work, and it's spelled out clearly in the warranty docs which people should read prior to signing on the line. Lots of other manufacturers will not send parts to owners under warranty. Forest River is a good example, some brands / lines might send you parts, others will tell you to take a hike It's not a Keystone only thing.

Not sure how it's Keystones fault that you bought at a dealer 180 miles away. Next time your tow vehicle has a warranty issue as GM or Ford to come fix it in your driveway and see if that works.

Good luck finding another brand where you don't have a lot of the same type scenarios you take issue with.


It’s 180 miles “round trip” and it’s the closest RV dealer to me that sells fifth wheels. I’ve owned both Thor and Tiffin motorhomes both had no problems sending me the parts under warranty. So what you’re saying is it’s ok for the manufacturer to lie and deceive their customers as long as they add that little disclaimer? Just checking, do you work for Keystone? I personally don’t like to be lied to or deceive. Don’t get me wrong we like our fifth wheel and think for the price it’s built adequately but I think Keystone should stand behind their products better than they do. I would think that they would want to send you the parts to repair what is needed to avoid paying a dealer to fix it. You can bet that if something major goes wrong it will be at the dealer for repairs.

* This post was edited 09/07/19 12:08pm by Rwake901 *

Bert Ackerman

Palm Beach

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Posted: 09/07/19 12:46pm Link  |  Quote  |  Print  |  Notify Moderator

Rwake901 wrote:

Bert Ackerman wrote:

Rwake901 wrote:

Don’t rely on Keystone’s warranty because it sucks or any of their specs to be correct in their brochures. The specs on our unit states that we have a 66 gallon fresh water tank when in fact it’s only 40 gallons. I have had several small issues with our new fifth wheel by Keystone and repaired and paid for them all myself even though it’s still under warranty. Every time I would call Keystone about an issue I was having rather than just sending me the part like other manufacturers do I was told “take it to your dealer “. I can’t haul this thing 180 miles round trip to my dealer every time some $20 to $50 dollar part goes bad. So I just fix it myself. This will definitely be the last Keystone product I own mainly because of the warranty and misrepresentation of their product. Good luck with your roof.


All manufacturers misrepresent their products and every single one has a disclaimer worded something to this effect on websites and brochures.

"All information on this website is the latest available at time of publication approval. Features, floor plans, and specifications are subject to change without notice. Please consult with your Keystone dealer for more current product information and specifications. Photos on the website may show optional equipment or props used for photography purposes."

It's Caveat Emptor when buying an RV.

Keystone does require everything to be done through a dealer regarding warranty work, and it's spelled out clearly in the warranty docs which people should read prior to signing on the line. Lots of other manufacturers will not send parts to owners under warranty. Forest River is a good example, some brands / lines might send you parts, others will tell you to take a hike It's not a Keystone only thing.

Not sure how it's Keystones fault that you bought at a dealer 180 miles away. Next time your tow vehicle has a warranty issue as GM or Ford to come fix it in your driveway and see if that works.

Good luck finding another brand where you don't have a lot of the same type scenarios you take issue with.


It’s 180 miles “round trip” and it’s the closest RV dealer to me that sells fifth wheels. I’ve owned both Thor and Tiffin motorhomes both had no problems sending me the parts under warranty. So what you’re saying is it’s ok for the manufacturer to lie and deceive their customers as long as they add that little disclaimer? Just checking, do you work for Keystone? I personally don’t like to be lied to or deceive. Don’t get me wrong we like our fifth wheel and think for the price it’s built adequately but I think Keystone should stand behind their products better than they do. I would think that they would want to send you the parts to repair what is needed to avoid paying a dealer to fix it. You can bet that if something major goes wrong it will be at the dealer for repairs.


I was not saying anything is ok. I was just talking realities. Probably should of stayed with the Thor or Tiffen motorhomes. Keystone is a division of Thor, which sort of reinforces the point I was making.

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