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Wantmontana1964

Lagrande

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Posted: 09/06/19 06:48am Link  |  Quote  |  Print  |  Notify Moderator

I want to caution anyone thinking about purchasing a Keystone product. My roof rubber came off suddenly. I have taken care of all seals every year. They had me take it to an authorized repair facility where I was told the roof was not put on properly. Keystone RV was given that information but denied repairs saying it was four years out of warranty. Buyer beware. Now stuck with $6,000 repair!

cavie

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Posted: 09/06/19 06:57am Link  |  Quote  |  Print  |  Notify Moderator

That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.


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DutchmenSport

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Posted: 09/06/19 07:07am Link  |  Quote  |  Print  |  Notify Moderator

The rubber itself is usually guaranteed for 10 years. The installation is guaranteed under warranty for only 1 year. You past your "warranty" period. It's Keystone's loop hole. I know, been there, done that. Not with a roof, but with other "things" over the years. I'm on my 3rd Keystone manufactured RV. If you understand the rules, they are no different than any other manufacturer. They all suck! That's why owners have to meticulously tend to everything on their own RV's. They are not 'plug and play and forget it" systems. This causes a lot of confusion, frustration, aggravation, and disappointment for a lot of people who are not prepared to do some due-diligence themselves.

ford truck guy

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Posted: 09/06/19 07:08am Link  |  Quote  |  Print  |  Notify Moderator

cavie wrote:

That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.


X2... Almost NOTHING will happen 4 years out of warranty. with ANY manufacturer..

change it out to RV Roof Armor, or Flex Armor and forget it....


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FlatBroke

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Posted: 09/06/19 08:06am Link  |  Quote  |  Print  |  Notify Moderator

If it was said it was installed improperly do some calling yourself. Don’t rely on a dealer to do that. Keystone MAY cover part of it. Trailer Life magazine may be able to help also.



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laknox

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Posted: 09/06/19 09:08am Link  |  Quote  |  Print  |  Notify Moderator

FlatBroke wrote:

If it was said it was installed improperly do some calling yourself. Don’t rely on a dealer to do that. Keystone MAY cover part of it. Trailer Life magazine may be able to help also.


What he^^^^ said! Also, I'd talk to my insurance company about it. Get them involved and maybe =they= can recover something from Keystone.

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jshupe

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Posted: 09/06/19 09:53am Link  |  Quote  |  Print  |  Notify Moderator

ford truck guy wrote:

cavie wrote:

That will happen with any manufacturer not just Keystone. Welcome to the world of RVing.


X2... Almost NOTHING will happen 4 years out of warranty. with ANY manufacturer..

change it out to RV Roof Armor, or Flex Armor and forget it....


Take this opportunity to go with FlexArmor and enjoy never having to worry about your roof again.

As far as faulting Keystone, it lasted all this time. Seems the install was "good enough" to last this long, I wouldn't be so quick to believe the tech without investigating it myself. Even if it were truly installed incorrectly, all manufacturers have issues like this until you get into the custom tier like New Horizons and Spacecraft.

laknox

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Posted: 09/06/19 10:58am Link  |  Quote  |  Print  |  Notify Moderator

FWIW, saw a Toyota FJ at Home Depot a few days ago. It was =completely= covered with spray-on lining! [emoticon] A very good job and looked pretty cool, that's for sure.

Lyle

azdryheat

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Posted: 09/06/19 11:27am Link  |  Quote  |  Print  |  Notify Moderator

I met a guy that said he worked a Keystone line in Indiana for four years and he'd never buy one. But then I had a Keystone Everest that was a very good trailer for us. It's a gamble.


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jshupe

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Posted: 09/06/19 11:35am Link  |  Quote  |  Print  |  Notify Moderator

We haven't had any issues with our 2015 Alpine that we didn't cause ourselves, or at least anything worth bothering with warranty on. We bought it in 2016.

The one exception might be leaking hydraulic cylinder which was covered under warranty, but that is more Lippert's fault than Keystone's.

We had a 2014 Hideout previously, and aside from a missing shackle bolt on the rear axle from the factory (a huge oversight, in my opinion) it was problem-free. We had it for a year, then traded to our first fifth wheel in 2015.

The 2015 Crossroads unit we had between the two Keystones was nothing but trouble, and we ended up trading it at a loss just to get out from under it with all the problems it was having. It spent more than half the time we owned it waiting on warranty repairs for the roof, the axles, electrical and so many other issues that I can't even remember them all.

We've done a ton of upgrades on our Alpine and would probably sell it to buy a Luxe or New Horizons now that we're going full-time if we wouldn't take such a hit on depreciation and modifications. But as far as the mass produced units go, we think it is probably as good as any. We make it a point to talk to owners of other rigs at sites and have talked to plenty of people with DRV, Grand Design, Redwood and other units that have experienced more issues than us. When we took our rig in to have a FlexArmor roof put on, the rig in front of us was a brand new Redwood that had the roof bubble up and blow off going down the highway. Our roof replacement was our fault (sort of), due to a low hanging tree branch that tore it going into a campground.

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