Good Sam Club Open Roads Forum: If you're not happy I'm not happy
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Open Roads Forum  >  Good Sam Club

 > If you're not happy I'm not happy

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Esacnj

NJ

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Posted: 09/09/19 09:47am Link  |  Print  |  Notify Moderator

BS. I'm still waiting for call back!

Good Sam Care Team

Everywhere

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Posted: 09/09/19 09:54am Link  |  Print  |  Notify Moderator

Hello Esacnj,

Thank you for contacting Good Sam, please provide additional details regarding the call back you are waiting on. We will be glad to look into your concerns.

Thank you,
Good Sam Care Team

Lwiddis

Mono Basin National Forest Scenic Area

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Posted: 09/09/19 10:34am Link  |  Print  |  Notify Moderator

Best results are always achieved with respectful, complete complaints. Restate the issue each time. “BS” isn’t either.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


Whammon1

NC

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Posted: 09/09/19 11:32am Link  |  Print  |  Notify Moderator

Same here. I have contacted them twice with concerns about warranty work that has never been completed. First time no response at all.

Second time I got a email that said someone would be in contact with me.

They took the money and ran.

Esacnj

NJ

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Posted: 09/09/19 01:11pm Link  |  Print  |  Notify Moderator

I already supplied details to Marcus' office and they said they would respond. Look it up.

2chiefsRus

USA Somewhere

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Posted: 09/09/19 01:30pm Link  |  Print  |  Notify Moderator

Esacnj wrote:

I already supplied details to Marcus' office and they said they would respond. Look it up.
might be easier for them to look it up if you give them your name........


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Lwiddis

Mono Basin National Forest Scenic Area

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Posted: 09/09/19 05:08pm Link  |  Print  |  Notify Moderator

IMO you are not very good at complaining...and getting results.

BadgerMcAdams

Phoenix, AZ

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Posted: 09/10/19 09:19am Link  |  Print  |  Notify Moderator

While the OP is a bit light on data, I can see his point. He HAS contacted GS once (or possibly more) already, who in turn told him that they would contact him. They have not followed up on their end of the bargain and the OP is rightfully disgruntled with their lack of Customer Service.

I was going to go into SLA's and service agreements, and all that, but figured it would fall on deaf ears...

Esacnj

NJ

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Posted: 09/10/19 09:27am Link  |  Print  |  Notify Moderator

Their words not mine. "If your not happy I'm not happy". They made statements in membership renewal that they didn't live up to. I left detailed message with my name, phone # and issues and had them read it back to me and they assured me I would receive a return call.

Tom Cooper

New York

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Posted: 09/13/19 04:02am Link  |  Print  |  Notify Moderator

Wow, but a friend warned me about this, that most likely everything will be so. It's good that I listened to him. Hope the problem is temporary guys

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