Good Sam Club Open Roads Forum: Tech Issues: Asking for help.
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TEXAS

Centerville Tx

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Posted: 09/16/19 08:29am Link  |  Quote  |  Print  |  Notify Moderator

I will say this again. When asking for help. Give the full model and serial number. Without that information. Not much anyone can do. Is it a 1930 model or a 2019 model. You wouldn't go to a doctor and say I hurt. Not much he can do for you.Full information helps.

2oldman

Ca

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Posted: 09/16/19 08:46am Link  |  Quote  |  Print  |  Notify Moderator

I don't understand what a serial number adds to the conversation.

cavie

Port Charlotte Fl/ Hindsdale MA

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Posted: 09/16/19 08:58am Link  |  Quote  |  Print  |  Notify Moderator

2oldman wrote:

I don't understand what a serial number adds to the conversation.


x's 2


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wopachop

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Posted: 09/16/19 08:59am Link  |  Quote  |  Print  |  Notify Moderator

TEXAS wrote:

I will say this again


Or else hes leaving folks!!
Internet forums are notorious for people asking questions with zero research or effort to list model numbers.

Some people get bothered by it. Others accept reality and help with the info available.

time2roll

Southern California

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Posted: 09/16/19 09:02am Link  |  Quote  |  Print  |  Notify Moderator

2oldman wrote:

I don't understand what a serial number adds to the conversation.
I think this is especially important with an Onan generator. Design changes are documented by serial number not model number and year built.

The idea is the technician can give an actual answer instead of writing a book on the 100+ possibilities.


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gbopp

The Keystone State

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Posted: 09/16/19 09:10am Link  |  Quote  |  Print  |  Notify Moderator

The OP is a generator tech and is annoyed by people asking questions but not giving specific information about their generator.

Cummins12V98

on the road

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Posted: 09/16/19 09:16am Link  |  Quote  |  Print  |  Notify Moderator

One good thing to do is fill in your public signature! See below.


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2oldman

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Posted: 09/16/19 09:51am Link  |  Quote  |  Print  |  Notify Moderator

It's also considered polite to return to a thread after asking for help, and answer the questions you're asked.

TEXAS

Centerville Tx

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Posted: 09/16/19 10:28am Link  |  Quote  |  Print  |  Notify Moderator

I will explain it this way. Your Onan has a model and serial number of 6.5 NH B85123456-H. Factory reports problems with carb factory change.
So with 6.5 NH B85112333-I the new carb is added to the line.
So you request help and I have no idea which unit you have. How can anyone help you.

Would you go to a doctor for knee surgery and tell him. Just pick a leg. Correct information is needed if you want good results.

Or I can say it this way. I have a truck. What is wrong with it.

* This post was edited 09/16/19 10:48am by TEXAS *

MEXICOWANDERER

las peƱas, michoacan, mexico

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Posted: 09/16/19 11:50am Link  |  Quote  |  Print  |  Notify Moderator

Or a service writer in a dealership more concerned with impressing the customer than providing a description of symptoms. 99% of the time their written explanation of parts to be replaced was wrong and the Bonehead Service Manager hadn't a clue when I complained about the questions going nuts and asking why the service writers "analysis" differed from the actual repair. Boy, that nuthouse did not last long.

Like RV customers who drove in telling me how to fix their rig. If I informed them that diagnostics come first and they continued to argue it resulted in a .....

"Hit the road, toad"

Because people like that turned out to be the first ones to telephone the Department of Consumer Affairs.

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