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S Davis

Western WA

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Posted: 01/04/20 01:49pm Link  |  Quote  |  Print  |  Notify Moderator

So I just bought a 2019 diesel truck, I picked it up after dark and did a quick visual inspection of the truck and either missed the fact that one head light assembly had moisture in it or it happened on the 800 mile trip home.

So I go into the local dealer and ask to have it checked out and replaced, I am then told that they are not allowed to do the warranty replacement unless there is water pooling in the bottom of the head light assembly.

Wow seriously on a brand new $55,000 truck, they finally agreed to replace it but it was a fight. You could tap on the lense and water would drip down the inside of the lense there was so much moisture. Anyone else seeing the manufacturers trying to deny obvious warranty issues?

ultrascott

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Posted: 01/04/20 02:06pm Link  |  Quote  |  Print  |  Notify Moderator

I work for a Chevrolet dealer and we have to visually see a certain amount of moisture in it to be warrantied.there are ways around it but most managers don't want to go through the hoops.

FishOnOne

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Posted: 01/04/20 03:02pm Link  |  Quote  |  Print  |  Notify Moderator

I seen a copy of a statement over at FTE that in your manual it states that condensation in the headlight is normal.


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Lwiddis

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Posted: 01/04/20 03:12pm Link  |  Quote  |  Print  |  Notify Moderator

So much for these newer plastic headlights of the last 30 years or so. Sealed beams never had that issue. Or the hazing (yellowing) of the lenses.


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S Davis

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Posted: 01/04/20 03:46pm Link  |  Quote  |  Print  |  Notify Moderator

The one that has the most water is the high beem on the drivers side there is about 1/4" of water sitting in the bottom, there is so much moisture on the inside of the lense that it doesn't really help on the drivers side when you turn them on.

4x4ord

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Posted: 01/04/20 04:06pm Link  |  Quote  |  Print  |  Notify Moderator

It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.


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Cummins12V98

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Posted: 01/04/20 05:32pm Link  |  Quote  |  Print  |  Notify Moderator

What does the truck having a Diesel have to do with water in the light???

May get you better info stating what brand and model the truck is.


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Lwiddis

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Posted: 01/04/20 06:07pm Link  |  Quote  |  Print  |  Notify Moderator

Diesel headlights on unknown makes and models are special. lol

S Davis

Western WA

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Posted: 01/04/20 06:12pm Link  |  Quote  |  Print  |  Notify Moderator

Cummins12V98 wrote:

What does the truck having a Diesel have to do with water in the light???

May get you better info stating what brand and model the truck is.


Diesel has nothing to do with anything on this thread, just that is what I bought. Do you have some issues with a diesel with a leaking headlight assembly that we should know about? Brand does not matter as I asked about warranties on trucks in general, l am not trolling trying to start the old brand war some of you so love.

S Davis

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Posted: 01/04/20 06:18pm Link  |  Quote  |  Print  |  Notify Moderator

4x4ord wrote:

It's been my experience with many heavy equipment and vehicle manufacturers that warranty coverage is excellent but if a failure happens a day after the warranty expires it might be a little different story.


I get that but the truck had the issue the day after it rolled off the lot, I didn't even mention that I had five trips into the dealer. The first four I was told there was someone that had to take pictures of it first and they were out and to come back later. The last trip the service guy came out and took a look, and said no picture was necessary.

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