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 > Good Sam discount

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hvac

Michigan

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Joined: 01/15/2012

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Posted: 02/16/20 08:43am Link  |  Print  |  Notify Moderator

When making a reservation to the lemon cove park, lemon cove California on 2/14 for 3 nignts I was not asked and forgot to give my good sam number. I emailed shortly after and offered the number, they came back and said no problem, show at check in and you will get the discount.

I check in, get my card out and no, can't get it as reservation was already made. I have all the e mails to prove the conversation. Marcus, can you step in? This is a horrible way to run a loyalty program.

DownTheAvenue

Sunny South

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Posted: 02/16/20 10:52am Link  |  Print  |  Notify Moderator

You know some battles are not worth fighting. This is one of them. Your fault for not mentioning the discount before the transaction is made. How much is the discount- enough for a happy meal at McDonald's? Learn from your mistake and move on with your life.

hvac

Michigan

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Posted: 02/16/20 11:08am Link  |  Print  |  Notify Moderator

I disagree. A career of stays at Holiday inn and Marriott. Never, ever did this happen. Loyalty programs should be easy, not hard.

Good Sam Care Team

Everywhere

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Posted: 02/16/20 11:55am Link  |  Print  |  Notify Moderator

Hello hvac,

Thank you for reaching out. I apologize that you did not receive your discount when you stayed at Lemon Cove Park. If you could reach out in a PM and provide your Good Sam Club membership I would be happy to forward this over to the Parks department to see if they can follow up and assist.

westernrvparkowner

montana

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Posted: 02/16/20 11:55am Link  |  Print  |  Notify Moderator

Good Sam has absolutely no say in the policies of any "Good Sam" affiliated park. If the park's policy is Good Sam discount must be applied for at time of reservation, that is their policy. Marcus Lemonis nor any other employee of Good Sam Enterprises can force the park to change them.
Curious if you got another discount applied to your reservation such as Senior, Military, multi-day stay etc. If so, almost all parks will not stack discounts on top of each other so the the issue would be moot anyway.

hvac

Michigan

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Posted: 02/16/20 12:20pm Link  |  Print  |  Notify Moderator

No other discount. Paid full price.

hvac

Michigan

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Posted: 02/16/20 08:55pm Link  |  Print  |  Notify Moderator

All online reservations should include the discount and benefits. It should be easy, not hard.

ryoung

Oregon

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Posted: 02/18/20 07:35am Link  |  Print  |  Notify Moderator

How do they know that you're eligible for the discount if you do not include your membership number as requested at the time of making the reservation.

Your mistake.

ryoung

hvac

Michigan

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Posted: 02/18/20 08:49am Link  |  Print  |  Notify Moderator

Not requested. Never asked.

Good Sam Care Team

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Posted: 03/05/20 09:40am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Good Sam Care Team

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