Feb-29-2020 06:43 PM
Mar-06-2020 04:46 PM
jdb7566 wrote:
We purchased a 2930RL in Sept of 2019. Not impressed with the "workmanship" that you find when you explore a problem. I will never purchase a "new" RV again.
Mar-06-2020 04:24 AM
dpgllg wrote:
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Mar-05-2020 01:05 PM
jdc1 wrote:dpgllg wrote:
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Grand Design was correct. They don't build any of those components...they just install them. As for the rust....maybe it has something to do with salted roads? There again...not GD's doing.
Mar-05-2020 12:27 PM
Veebyes wrote:
Noticed that you are on the West Coast. One of the best builders around was right in your state in Yakima.
There should be plenty of Alpenlites around, many of them in very good condition. Try to find a 2000-2005 model. In house built frame, not Lippert. 100gal FW tank. Very well made. Not as good as a Teton Homes but one of the best of the era. Way better than what is out there now new.
Mar-05-2020 11:17 AM
memtb wrote:
With the recent ( several years) trend of lowered quality control among most units manufactured, especially those with Lippert manufactured components.....I would look more favorably to the unit with the least amount of Lippert components in critical areas. To my knowledge (and I may be incorrect) Artic Fox is the only unit of the three mentioned that uses in-house manufactured frames. I consider the frame a fairly important area of concern.....arguably, the “cornerstone” of the unit. memtb
Mar-05-2020 10:43 AM
dpgllg wrote:
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Mar-05-2020 10:17 AM
Mar-03-2020 12:49 PM
Mar-03-2020 11:38 AM
Mar-03-2020 11:14 AM
Mar-03-2020 05:43 AM
dpgllg wrote:Lwiddis wrote:
“The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues.”
And then you mailed or emailed the gentleman copies of all your written issue reports, correct? To show the gentleman you weren’t lying?
I didn't mail them but I gave him all the dates times and people I talked to. His response was it's not in my system so it didn't happen.
Mar-03-2020 05:19 AM
Lwiddis wrote:
“The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues.”
And then you mailed or emailed the gentleman copies of all your written issue reports, correct? To show the gentleman you weren’t lying?
Mar-03-2020 05:11 AM
Lwiddis wrote:I got a big issue resolved out of warranty. The people I spoke to at GD went out of their way to help me. Sure - they all have their issues - mine has had some nickle-dime issues that were flushed out while in the warranty period and corrected. My dealer has a stupid policy concerning drop off on Saturday, so I have to take a day off. I'm sure this has caused them to get bad reviews, but since they just built a new repair facility and revamped their showroom, it doesn't seem to be bothering them. If you want to attract bees, best use honey instead of lemons.
“The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues.”
And then you mailed or emailed the gentleman copies of all your written issue reports, correct? To show the gentleman you weren’t lying?
Mar-03-2020 04:25 AM
librty02 wrote:
I say pick the floorplan and style that suits you and your needs the best. Forget about what brand it is as they all have their issues and they all use the same component manufacturer's, dometic, norcold, lippert, suburban, atwood, etc, etc....The more units the manufacturer puts out the more you will hear about issues that's why keystone gets the bad wrap most of the time on forums as they are the highest selling manufacturer by far and have been for years. GD is catching up to them and have a great re-pore with "most" owners fixing things with mobile techs and or out of warranty. As for Northwood from what I have seen they need to get out of the 80's styling...to me it personally looks like I'm back in 1983 when I step into one of their units.
What I'm trying to get at is forget the dealer, forget the brand, pick what you like and what suits you most and just deal with any issue as they come. My Keystone lite model is 7 years old now and not 1 single issue at all and I have over 50k miles on her now with an avg of 150 night a year use....