Rec.gov cancellation policy

[garmp]

We finally snagged a site at Ft. Pickens, FL in May and now looks like we might have to cancel. Is Rec.gov offering any special cancellation policy due to the COVID-19?
From what I can find they are making no extra exceptions due to this virus outbreak. Their website states:

Individual Campsites: A customer who cancels a reservation the day before or on the day of arrival will pay a $10.00 service fee AND forfeit the first night's use fee (not to exceed the total paid for the original reservation). Cancellations for a one-night reservation will forfeit the entire amount paid and will not be subject to an additional service fee.

They say nothing about cancelling a week or two (or more)in advance and loosing less of your money. Really not sure what to do. Both DW & I are in the high risk category, but really want to go.

[drsteve]

If you cancel a reservation, I'd expect the regular policy to apply. If they cancel you, a full refund is coming your way.



MODERATOR'S EDIT: Per the site Admin's request, I am closing all COVID-19 threads and directing future comments to one thread in Around the Campfire: 2019–20 CORONAVIRUS PANDEMIC POSTINGS

[garmp]

Yo Fizz: That is why we are considering cancelling. All pending on our health the virus situation, etc. I thought that was explained in my opening statement.

[djsamuel]

I've cancelled in the past a few weeks out and paid only the $10 fee. However I know people that are having their reservations cancelled by the state and they aren't paying anything. When my reservation to Anastasia State Park was cancelled due to hurricane Irma, I paid nothing.

[Dutch_12078]

garmp wrote:
We finally snagged a site at Ft. Pickens, FL in May and now looks like we might have to cancel. Is Rec.gov offering any special cancellation policy due to the COVID-19?
From what I can find they are making no extra exceptions due to this virus outbreak. Their website states:

Individual Campsites: A customer who cancels a reservation the day before or on the day of arrival will pay a $10.00 service fee AND forfeit the first night's use fee (not to exceed the total paid for the original reservation). Cancellations for a one-night reservation will forfeit the entire amount paid and will not be subject to an additional service fee.

They say nothing about cancelling a week or two (or more)in advance and loosing less of your money. Really not sure what to do. Both DW & I are in the high risk category, but really want to go.

"Reservation Cancellations & Changes"

"Cancelling a Reservation: Customers may cancel their reservation prior to arrival both on-line and through the call center. A $10 service fee will be withheld from any refund for a cancellation. Depending on when you cancel in relation to your arrival day, it may be considered a late cancellation (see below)."

...

"Late Cancellations or Cancellations within the Cut-off Window"

Individual Campsites: A customer who cancels a reservation the day before or on the day of arrival will pay a $10.00 service fee AND forfeit the first night's use fee (not to exceed the total paid for the original reservation). Cancellations for a one-night reservation will forfeit the entire amount paid and will not be subject to an additional service fee."

https://www.recreation.gov/rules-reservation-policies

[PawPaw_n_Gram]

If the government closes the campground for the days of your reservation, you will recieve a refund promptly. Had that happen for floods and fires several times in past few years.

If you choose to not make the trip and the campground - you owe the cancellation fees and such.

But, call. Don't depend upon anything on the internet.

We once had an axle failure while towing to a COE campground, and I called. That counted as an 'emergency' cancellation, and my full fees were refunded.

Not saying your situation counts as that, or if the policy even still is in place. CALL THEM.

[kohldad]

It has more detail in the confirmation email. I want to say just $10 fee if cancelled 2 days or more in advance though. Unfortunately I don't keep my reservation emails once I have used them so can't find the wording quickly.

[Twomed]

Wait a couple of days. It appears that the government in an attempt to save everyone is about to make thousands of campers homeless in FL and other states...see you at WalMart.

[agesilaus]

Call them and ask

[Fizz]

garmp wrote:

Both DW & I are in the high risk category

That line says it all.