Good Sam Club Open Roads Forum: Ventura RV Park in Ventura CA
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 > Ventura RV Park in Ventura CA

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Coleyrving

Thousand Oaks

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Posted: 03/20/20 12:12pm Link  |  Quote  |  Print  |  Notify Moderator

To all you RVing people. If you are in California our visiting California do not stay at the Ventura RV Park. I had a reservation before this whole pandemic and called them to cancel my reservation due to the state of our nation and the order of lock down in California and they will not refund my money and are going to charge me a 25 dollar cancellation fee. They stated that we are sticking to a cancellation policy. I explained to them that this is due to a national disaster are country is facing and everyone is being flexible and working together to overcome this pandemic and they really didn’t care. This is a private corporately owned campground and they won’t budge at all. So now I am out 325 dollars for a three night stay. Please don’t stay there shame on them. Here is my email to them. Please pass this information around and don’t give these jerks any of your money.

I need to cancel my reservation due to a national disaster of the pandemic. I really feel you guys are being very unfair with your cancellation policy in a time of a national pandemic when the whole state is shutdown. You should make an exception due to our current state. I am a firefighter putting my self at risk to help people and proud of it and it really bums me out you and your corporation are not being flexible on refunds. I understand you will give us credit however I was staying here with a group of friends and now we probably won’t be able to get the time to be all together again. I am going to shame you guys on social media and you will never get my business again.

SidecarFlip

SE Michigan

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Posted: 03/20/20 12:17pm Link  |  Quote  |  Print  |  Notify Moderator

Isn't greed a wonderful thing and on the 25 buck fee, I'd just thell them they will be serving icewater in h e l l before they get it.


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IB853347201

Eastern Ontario

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Posted: 03/20/20 12:20pm Link  |  Quote  |  Print  |  Notify Moderator

Call your credit card company and dispute the charge?


Touring in our 2010 Suncruiser, beaches, site seeing, national parks, chillaxing..

Coleyrving

Thousand Oaks

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Posted: 03/20/20 12:34pm Link  |  Quote  |  Print  |  Notify Moderator

Thanks for the support and I will dispute the charge!!

jdc1

Rescue, Ca

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Posted: 03/20/20 12:54pm Link  |  Quote  |  Print  |  Notify Moderator

I would ask my CC company to reverse charges if possible, BUT only if your local government, like here in California, has issued a statement of lock-down status. I would then send that written statement to that campground and demand a refund. Beyond that, a contract is binding.

K Charles

Connecticut

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Posted: 03/20/20 01:18pm Link  |  Quote  |  Print  |  Notify Moderator

Did they close or did you cancel?





Coleyrving

Thousand Oaks

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Posted: 03/20/20 02:49pm Link  |  Quote  |  Print  |  Notify Moderator

Yes they have a no refund policy however, There is an order to stay in home do to a national pandemic. As a first responder I feel I should obey these orders. You would think they would bend a little in extreme times. I had reservations at Jalama beach in April and contacted them and they where very nice and stated we understand we are in extreme times and no matter when you cancel you will get a full refund. That is compassion and bravo to Santa Barbara county parks for helping people out.

Coleyrving

Thousand Oaks

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Posted: 03/20/20 02:57pm Link  |  Quote  |  Print  |  Notify Moderator

We did cancel and they are not closed. The only reason I canceled is due to a state lockdown. Thought they would be flexible due to the current issues in our nation. But no. It is only 325 dollars not really a big deal and they will hold it as a credit but I just feel they should bend a little in these times.

Coleyrving

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Posted: 03/20/20 03:03pm Link  |  Quote  |  Print  |  Notify Moderator

Jdc1 yes I work for the local government. It is just the point of it. I might be a little bias because I am in the middle of of this pandemic helping people in need and wanted to take a quick break and get the kids out but it wouldn’t feel right not following orders to keep people safe when that is my job. Oh well back to work.

campigloo

Baton Rouge, La

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Posted: 03/20/20 04:18pm Link  |  Quote  |  Print  |  Notify Moderator

The attorney general might be very interested in your story.
Might be worth a phone call!

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