Good Sam Club Open Roads Forum: General RVing Issues: ReserveAmerica Refunds
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fitznj

nj

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Posted: 04/05/20 05:59pm Link  |  Quote  |  Print  |  Notify Moderator

I received and email from PA State parks telling my reservations had
been cancelled due to the Cov19 shutdown and they were reimbursing
me.

The email also stated that the refunds were going to be handled
through ReserveAmerica.

Well, 16 days later I'm still waiting for my refund.

Has anyone received their refund and how long did it take?

(PS: how come it takes so long to refund a CC but takes hours to
bill the CC for a reservation?)


Gerry

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Posted: 04/05/20 06:06pm Link  |  Quote  |  Print  |  Notify Moderator

FL SP refunds were credited in about 3 days plus weekend.


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RAS43

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Posted: 04/05/20 06:13pm Link  |  Quote  |  Print  |  Notify Moderator

Don't know about Reserve America but I have experienced a delay in receiving a refund on returning an item to numerous retail stores.
In your case it may be the state's delay in refunding the payment to R.A.

Dutch_12078

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Posted: 04/05/20 06:15pm Link  |  Quote  |  Print  |  Notify Moderator

Our Georgia State Parks RA refunds took about 3 days as well. I think our Recreation.gov refunds took 4-5 days...


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Lwiddis

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Posted: 04/05/20 06:16pm Link  |  Quote  |  Print  |  Notify Moderator

Sixteen days you’ve waited? Gee, maybe they are behind. Maybe their workers are staying at home. Is your fast refund that important?


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Lwiddis

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Posted: 04/05/20 06:18pm Link  |  Quote  |  Print  |  Notify Moderator

“PS: how come it takes so long to refund a CC but takes hours to
bill the CC for a reservation?”

Cuzz you’ve been out of the workforce toooooo long to remember.

PawPaw_n_Gram

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Posted: 04/05/20 06:23pm Link  |  Quote  |  Print  |  Notify Moderator

Reserve America is just a processor.

What did the credit card statement was the vendor making the charge? The last time I used RA, the card was charged by the state park department.

And refunds are made to the credit card charged for the reservation.

Another possibility may be that the number of refunds being processed is stressing the RA system.

As for your last question - a reservation is not booked until the CC company acknowledges the funds are being held for payment to the vendor.

A refund sometimes takes the credit card company longer to process. They are setup to send you money out, not take it in.

My COE cancellations refunds were approved by the Recreation.gov contractor, and did not show up in my Amex account for about three days. Amex wants the money 'in hand' before they will credit me.


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chris3403

Jeffersonville, In

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Posted: 04/05/20 08:45pm Link  |  Quote  |  Print  |  Notify Moderator

State Park in TX cancelled me 2 weeks back and Reserve America refunded my credit card ($250)3 days later.

edbehnke

North America (from Michigan)

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Posted: 04/05/20 09:37pm Link  |  Quote  |  Print  |  Notify Moderator

you need to call, we can't answer the 'why'


eddie and sandie
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junmy3

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Posted: 04/06/20 04:25am Link  |  Quote  |  Print  |  Notify Moderator

We had a problem with Recreation.gov. We had to call them before we received our refund. For some reason they were showing that they had already giving us the refund. A phone call got it straightened out.


Jim & Junnie
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