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Horrible customer service

Twinning
Explorer
Explorer
Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service Iโ€™ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions
15 REPLIES 15

wa8yxm
Explorer III
Explorer III
gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


Sadly I second gbopp's comments.. I sometimes tell the tail of 3 calls to cuss-some-more/customer service
Hughes (2-way sat internet) 7 hours and no resolution
Xantrex when their Customer service was US based
A couple minutes to get the RMA and about 10 more to get additional info to keep it from happening again.

Workorse (Troy MI) did not get past the fall screner (A real human) as she had my answer.. Total time about 1 minute or less.
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times

free_radical
Explorer
Explorer
Pandemic schmandemic,
there are stil places where customer is god

Tokyo movers

https://youtu.be/q0RX59G2jaA

Curly2001
Explorer
Explorer
The new motto is "We're not happy until you're not happy"
Curly
2019 Chev. Double cab 2500HD, 6.0, 4:10 diffs, six speed auto
2013 Heartland Sundance XLT 265RK

Allworth
Explorer
Explorer
Leave a message up at the top of the forum under DEAR MATCUS-Good Sam Club....

They monitor that regularly.
Formerly posting as "littleblackdog"
Martha, Allen, & Blackjack
2006 Chevy 3500 D/A LB SRW, RVND 7710
Previously: 2008 Titanium 30E35SA. Currently no trailer due to age & mobility problems. Very sad!
"Real Jeeps have round headlights"

ezerndog
Explorer
Explorer
I am wondering about the outcome with twinning. I hope it all worked out. I have applied, been approved and I called my contact person and left message, and emailed a couple of times. Now I'm waiting for a reply from them. I hope they reply in a timely manner. My unit is waiting for me.

Robyn_Barnes
Explorer
Explorer
Twinning wrote:
Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service Iโ€™ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions


Hello Twinning,
I apologize for the trouble you've experienced with the Good Sam Finance Center. Please send me your contact information in a Private Message and I will escalate this with our lending partner.

Sincerely,
Robyn Barnes
Sr. Marketing Director
Good Sam Enterprises
robyn.barnes@goodsam.com

way2roll
Nomad III
Nomad III
Not defending GS, but there is a pandemic going on. Employees are likely working all remote and the workforce has been reduced. I've seen an impact to service times in every business I've dealt with.
2023 FR Sunseeker 2400B MBS

I like to put it a different way....
This applies to anything you want to attach it to:

You can't complain about the service...
There isn't any!
2007 GMC 3500 dually ext. cab 4X4 LBZ Dmax/Allison - 2007 Pacific Coachworks Tango 306RLSS
RV Rebuild Website - Site launched Aug 22, 2021 - www.rv-rebuild.com

midnightsadie
Explorer II
Explorer II
had a rv of some sort for forty years, and service,, quality,,have never improved they,gotten worse.

gbopp
Explorer
Explorer
wa8yxm wrote:
gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.

Yep, Frontier is at the top of my list.

wa8yxm
Explorer III
Explorer III
gbopp wrote:
Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times

swphotobug
Explorer
Explorer
Try Alliant Credit Union.

campigloo
Explorer
Explorer
I dropped good Sam years ago for that very reason. Iโ€™ve never used the financing branch but the rest of it was equally bad.

Lwiddis
Explorer
Explorer
We are in a pandemic and many workers arenโ€™t showing up. Patience is needed now.
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad