Good Sam Club Open Roads Forum: Beginning RVing: Horrible customer service
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Open Roads Forum  >  Beginning RVing

 > Horrible customer service

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Twinning

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Posted: 07/08/20 03:14pm Link  |  Quote  |  Print  |  Notify Moderator

Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service I’ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions

gbopp

The Keystone State

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Posted: 07/08/20 03:31pm Link  |  Quote  |  Print  |  Notify Moderator

Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?

Lwiddis

Mono Basin National Forest Scenic Area

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Posted: 07/08/20 03:56pm Link  |  Quote  |  Print  |  Notify Moderator

We are in a pandemic and many workers aren’t showing up. Patience is needed now.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


campigloo

Baton Rouge, La

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Posted: 07/08/20 04:01pm Link  |  Quote  |  Print  |  Notify Moderator

I dropped good Sam years ago for that very reason. I’ve never used the financing branch but the rest of it was equally bad.

swphotobug

varous

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Online
Posted: 07/08/20 04:03pm Link  |  Quote  |  Print  |  Notify Moderator

Try Alliant Credit Union.

wa8yxm

Wherever I happen to park

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Posted: 07/08/20 04:40pm Link  |  Quote  |  Print  |  Notify Moderator

gbopp wrote:

Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.


Home is where I park it.
Kenwood TS-2000 housed in a 2005 Damon Intruder 377


gbopp

The Keystone State

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Posted: 07/08/20 04:56pm Link  |  Quote  |  Print  |  Notify Moderator

wa8yxm wrote:

gbopp wrote:

Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


More and more companies are going from Customer Service Departments.
To Cuss-Some More non-service departments.

Yep, Frontier is at the top of my list.

midnightsadie

ohio

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Posted: 07/08/20 05:19pm Link  |  Quote  |  Print  |  Notify Moderator

had a rv of some sort for forty years, and service,, quality,,have never improved they,gotten worse.

BobsYourUncle

Calgary Alberta Canada

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Posted: 07/08/20 10:08pm Link  |  Quote  |  Print  |  Notify Moderator

I like to put it a different way....
This applies to anything you want to attach it to:

You can't complain about the service...
There isn't any!


2007 GMC 3500 dually ext. cab 4X4 LBZ
Dmax/Allison

1997 Triple E Topaz 27' Bunkhouse TT

I do
Precision Guesswork
based on
Vague Assumptions
&
Unreliable Data of Dubious Accuracy
provided by persons of
Questionable Intellectual Capacity

Now, What would you like done?


way2roll

Wilmington NC

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Posted: 07/09/20 05:09am Link  |  Quote  |  Print  |  Notify Moderator

Not defending GS, but there is a pandemic going on. Employees are likely working all remote and the workforce has been reduced. I've seen an impact to service times in every business I've dealt with.


2020 F350 STX
2020 FR Cedar Ridge Silverback 29rw

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