Good Sam Club Open Roads Forum: Beginning RVing: Horrible customer service
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Robyn Barnes

Colorado

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Joined: 09/03/2013

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Posted: 07/09/20 08:18am Link  |  Quote  |  Print  |  Notify Moderator

Twinning wrote:

Has anyone else experienced horrible customer
Service with Good Sam financing I received my approval but have tried for over a week to get someone to answer my questions I have tried calling customer service I’ve called and left messages from my point of contact with no luck has anybody been able to reach a manager or anything to help answer questions


Hello Twinning,
I apologize for the trouble you've experienced with the Good Sam Finance Center. Please send me your contact information in a Private Message and I will escalate this with our lending partner.

Sincerely,


Robyn Barnes
Sr. Marketing Director
Good Sam Enterprises
[email protected]

ezerndog

California

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Posted: 08/08/20 09:39am Link  |  Quote  |  Print  |  Notify Moderator

I am wondering about the outcome with twinning. I hope it all worked out. I have applied, been approved and I called my contact person and left message, and emailed a couple of times. Now I'm waiting for a reply from them. I hope they reply in a timely manner. My unit is waiting for me.

Allworth

Orlando, FL

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Joined: 10/10/2006

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Posted: 08/08/20 04:24pm Link  |  Quote  |  Print  |  Notify Moderator

Leave a message up at the top of the forum under DEAR MATCUS-Good Sam Club....

They monitor that regularly.


Formerly posting as "littleblackdog"
Martha, Allen, & Blackjack
2006 Chevy 3500 D/A LB SRW, RVND 7710
2008 Titanium 30E35SA; EZ-Lube axles; wet bolts; spring hanger gussetts; BFG Commercial TAs
"Real Jeeps have round headlights"

Curly2001

Tucson, Arizona

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Joined: 09/08/2002

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Posted: 08/08/20 04:46pm Link  |  Quote  |  Print  |  Notify Moderator

The new motto is "We're not happy until you're not happy"
Curly


2019 Chev. Double cab 2500HD, 6.0, 4:10 diffs, six speed auto
2013 Heartland Sundance XLT 265RK

free radical

Canada

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Joined: 02/07/2008

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Posted: 08/08/20 09:03pm Link  |  Quote  |  Print  |  Notify Moderator

Pandemic schmandemic,
there are stil places where customer is god

Tokyo movers

https://youtu.be/q0RX59G2jaA

wa8yxm

Wherever I happen to park

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Joined: 07/04/2006

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Posted: 08/09/20 04:43am Link  |  Quote  |  Print  |  Notify Moderator

gbopp wrote:

Poor customer service seems to be the new normal in America.
Do you really want to continue doing business with someone you can't contact?


Sadly I second gbopp's comments.. I sometimes tell the tail of 3 calls to cuss-some-more/customer service
Hughes (2-way sat internet) 7 hours and no resolution
Xantrex when their Customer service was US based
A couple minutes to get the RMA and about 10 more to get additional info to keep it from happening again.

Workorse (Troy MI) did not get past the fall screner (A real human) as she had my answer.. Total time about 1 minute or less.


Home is where I park it.
Kenwood TS-2000 housed in a 2005 Damon Intruder 377


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