Good Sam Club Open Roads Forum: Travel Trailers: BEWARE Keystone Hideout
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 > BEWARE Keystone Hideout

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Glennpg

Prince George, BC

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Posted: 08/25/20 04:17pm Link  |  Quote  |  Print  |  Notify Moderator

I purchased a brand new Keystone Hideout in 2012. We used it about once per year on short trips to lakes around our city. This summer I de-winterized it and filled the fresh water tank to get ready for our annual summer vacation. We drove to our destination and discovered we had 1/3 of a tank of fresh water. I investigated and found water dripping from the underbelly of the trailer. I took it to our repair center and they disassembled the underbelly and removed the rear axle in order to remove the tank. They found that the tank was improperly installed. The tank was mounted on top of sharp screw heads on the support frame. Our repair shop sent photos of the damage and the screw heads to Keystone as proof of the improper tank installation. We requested some assistance with the repair. Keystone responded that I was responsible for the repair costs.
If I had known that the tank was installed in such a manner that a puncture was imminent, I would not have considered purchasing a Keystone unit.
I wonder how many more are out there with this defect?
I am now dealing with my insurance company and handed them all of the photos and email string.

Lwiddis

near Bishop, California

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Posted: 08/25/20 04:23pm Link  |  Quote  |  Print  |  Notify Moderator

Sorry for your water issue. The TT is eight-nine years old however. Your insurance company may cover this damage but they won’t go after Keystone IMO.


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midnightsadie

ohio

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Posted: 08/25/20 04:26pm Link  |  Quote  |  Print  |  Notify Moderator

just some more of the rv quality control. and your rv is eight years old. so I would expect them to help. while its in the shop have a roof inspection done.

Lwiddis

near Bishop, California

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Posted: 08/25/20 05:39pm Link  |  Quote  |  Print  |  Notify Moderator

OP isn’t inspecting his roof and doing roof maintenance yearly? Every six months?

TenOC

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Posted: 08/25/20 05:39pm Link  |  Quote  |  Print  |  Notify Moderator

Keep us informed with the insurance reply


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IDman

Oklahoma

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Posted: 08/25/20 07:01pm Link  |  Quote  |  Print  |  Notify Moderator

Insurance doesn't cover faulty workmanship!

CarnationSailor

Carnation,WA

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Posted: 08/25/20 07:10pm Link  |  Quote  |  Print  |  Notify Moderator

IDman wrote:

Insurance doesn't cover faulty workmanship!


It does if it's liability insurance purchased by the faulty workman. [emoticon]


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beemerphile1

Ohio

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Posted: 08/25/20 07:12pm Link  |  Quote  |  Print  |  Notify Moderator

The tank outlasted the warranty. That is the manufacturer's goal.


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LadyRVer

Florida

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Posted: 08/25/20 07:33pm Link  |  Quote  |  Print  |  Notify Moderator

Thanks for the info. I have a 2018 Keystone Hideout. One day, I will crawl under the trailer and see what I can find. Hopefully they solved the situation by the time mine was built, but still worth a check.

rexlion

Broken Arrow OK

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Posted: 08/25/20 07:40pm Link  |  Quote  |  Print  |  Notify Moderator

Maybe Keystone Hideout should be renamed, "Sandstone HiddenDefect".


Mike G.
--for now, using a cargo trailer for camping--
Those who would give up essential liberty, to purchase a little temporary safety, deserve neither liberty nor safety. --Benjamin Franklin
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