Good Sam Club Open Roads Forum: RV & Auto Parts Return Experience
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DougE

New Braunfels, Texas USA

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Joined: 12/17/2002

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Posted: 08/29/20 10:11am Link  |  Quote  |  Print  |  Notify Moderator

Bought a gas tank from these folks. Arrived with a dent and bent flange. In original Dorman box but with one end taped rather than stapled - already returned by someone else?
Return policy for RV & Auto Parts:
15% restocking charge.
Customer pays return shipping.

Guess I'll live with a damaged gas tank, darn it, and never buy from these guys again.


2005 Leisure Sprinter Class B/2015 Honda CTX700

K Charles

Connecticut

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Posted: 08/29/20 10:18am Link  |  Quote  |  Print  |  Notify Moderator

"one end taped rather than stapled" don't sign until you open.





DougE

New Braunfels, Texas USA

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Posted: 08/29/20 10:22am Link  |  Quote  |  Print  |  Notify Moderator

Signature wasn't required, so just dumped on porch.

Lwiddis

Lone Pine, CA

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Posted: 08/29/20 10:42am Link  |  Quote  |  Print  |  Notify Moderator

Did you take pictures on your porch before touching?


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


Old-Biscuit

Verde Valley

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Joined: 06/20/2009

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Posted: 08/29/20 11:02am Link  |  Quote  |  Print  |  Notify Moderator

DougE wrote:

Bought a gas tank from these folks. Arrived with a dent and bent flange. In original Dorman box but with one end taped rather than stapled - already returned by someone else?
Return policy for RV & Auto Parts:
15% restocking charge.
Customer pays return shipping.

Guess I'll live with a damaged gas tank, darn it, and never buy from these guys again.


GAS Tank......as in GASOLINE??

Dented/bent flange.......potential LEAK

Have you CALLED and DISCUSSED the damage WITH RV & Auto Parts?


Is it time for your medication or mine?


2007 DODGE 3500 QC SRW 5.9L CTD In-Bed 'quiet gen'
2007 HitchHiker II 32.5 UKTG 2000W Xantex Inverter
On the Road Debt Free April '07
Off the road still Debt Free Jan. '14

fj12ryder

Platte City, MO

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Joined: 08/19/2003

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Posted: 08/29/20 11:18am Link  |  Quote  |  Print  |  Notify Moderator

Did you know in advance about the restocking fee? What did they say when you contacted them about the damage?


Howard and Peggy

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hotjag1

Lake Chelan, Wa/Lake Havasu, Az.

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Joined: 07/14/2002

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Posted: 08/29/20 11:43am Link  |  Quote  |  Print  |  Notify Moderator

If is was damaged in shipping, contact the carrier and file a damage claim. The carrier will pick it up and ship it back at no charge to you. You will need to notify RV and Auto Parts that it was damaged in shipping and being returned by the carrier and that you want it exchanged for a new and undamaged product. The carrier will reimburse the shipper for the damaged product.


hotjag1
2003 40' Allegro Bus, 3 slides, 400hp 8.9 liter ISL Cummins

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PartyOf Five

Wheaton, IL

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Posted: 08/29/20 03:22pm Link  |  Quote  |  Print  |  Notify Moderator

Worst case, file a claim with your credit card. I wouldn't accept that kind of service- most places I've dealt with are very honorable in this regards. Too much at stake nowadays with Amazon after your dollars.
Please also leave a review on Google, yelp, anywhere, when it's all done so others can benefit/ learn.


PartyOf5: Us 2 & 3 pre-teens trying to connect, learn, appreciate creation & the Creator. 5 yrs, 50k

May you find Peace in all that you endeavor

DougE

New Braunfels, Texas USA

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Joined: 12/17/2002

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Posted: 08/29/20 03:36pm Link  |  Quote  |  Print  |  Notify Moderator

The UPS website is set up for returns to the shipper. In this case it was drop shipped and I don't have the identity of the shipper. Sent another email to the seller requesting that information.

dedmiston

The West

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Posted: 08/29/20 03:45pm Link  |  Quote  |  Print  |  Notify Moderator

That 15% is charged when you change your mind, not when they send you a box of garbage.


2014 RAM 3500 Diesel 4x4 Dually long bed. AISIN trans & 4.10 rear. B&W RVK3600 hitch • 2015 Crossroads Elevation Homestead Toy Hauler ("The Taj Mahauler") • Hooligan #3

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