Good Sam Club Open Roads Forum: RV & Auto Parts Return Experience
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Old-Biscuit

Verde Valley

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Joined: 06/20/2009

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Posted: 08/30/20 08:21pm Link  |  Quote  |  Print  |  Notify Moderator

DougE wrote:

The UPS website is set up for returns to the shipper. In this case it was drop shipped and I don't have the identity of the shipper. Sent another email to the seller requesting that information.


Have you CALLED and talked with RV & Auto Parts representative?


Is it time for your medication or mine?


2007 DODGE 3500 QC SRW 5.9L CTD In-Bed 'quiet gen'
2007 HitchHiker II 32.5 UKTG 2000W Xantex Inverter
On the Road Debt Free April '07
Off the road still Debt Free Jan. '14

fj12ryder

Platte City, MO

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Joined: 08/19/2003

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Posted: 08/30/20 09:02pm Link  |  Quote  |  Print  |  Notify Moderator

FWIW they don't seem to have very good reviews for the most part. But they do show a telephone number. You really never know what kind of results you'll get until you discuss it with them.

We ordered a motorcycle rear trunk from an Ebay store. After we got it we discovered it was way too big for our use. Totally our fault. But we contacted the seller and even though he didn't have to, he paid for return shipping and refunded our entire purchase price. So you never know how it will shake out until you reach out to the seller.


Howard and Peggy

"Don't Panic"

Tal/IL

Central Illinois

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Joined: 03/24/2016

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Posted: 08/30/20 11:38pm Link  |  Quote  |  Print  |  Notify Moderator

Back in the day, in heavy duty truck service, we could not install a fuel tank that came in damaged in shipment. It had to be replaced and the damaged tank cut up so it could not be used, and scrapped. It was a liability thing.


35 miles from Normal, IL. As close to normal as I'll ever be.

2006 Country Coach Inspire Genoa 40ft


DougE

New Braunfels, Texas USA

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Joined: 12/17/2002

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Posted: 09/02/20 08:21am Link  |  Quote  |  Print  |  Notify Moderator

Finally got an email response from RV & Auto Parts yesterday. At their request I responded with pictures and a description of the damage. FWI, I think the problem is really their supplier in Texas. The tank was in the original Dorman box with no internal packaging material and the end flaps were taped over the original staples. The internal surfaces of the box were considerably damaged. Why do I suspect this item had already been returned by someone else?


2005 Leisure Sprinter Class B/2015 Honda CTX700

DougE

New Braunfels, Texas USA

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Joined: 12/17/2002

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Posted: 09/05/20 07:42am Link  |  Quote  |  Print  |  Notify Moderator

Success! Yesterday RV & Auto sent me return instructions. UPS will pick up then they will authorize sending replacement.

fj12ryder

Platte City, MO

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Joined: 08/19/2003

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Posted: 09/05/20 12:41pm Link  |  Quote  |  Print  |  Notify Moderator

Sounds like you hollered before you were hurt. They came through and you probably owe them an apology. Sometimes you just got to give 'em a chance.

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