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salem

Central Valley, Ca

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Posted: 09/02/20 09:16pm Link  |  Quote  |  Print  |  Notify Moderator

HP laptop, maybe 5 years old. When I turn it on after abut five minutes it will completely shut down and then reboot. Sometimes it will do it more than once as I'm trying to read something. Is it time for the shop or a new unit? Anything I can do on this end?

Rover_Bill

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Posted: 09/02/20 09:58pm Link  |  Quote  |  Print  |  Notify Moderator

Try START> HP Help and Support> HP Support Assistant

It contains several good diagnostic/repair programs that will help locate the problem with your PC. If that fails go to the HP Support Website and try the Support Assistant for troubleshooting.

opnspaces

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Posted: 09/02/20 10:03pm Link  |  Quote  |  Print  |  Notify Moderator

I would always go after a drivers issue first and most likely the display adapter drivers.

click the start button
type in "Device Manager"
In device manager click on "Display Adapter"
Right click on the listed adapter and select "Properties".
Click on the drivers tab and then click on update drivers

Let it update and then reboot it and see if it's better.


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navigator2346

texas

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Posted: 09/02/20 10:16pm Link  |  Quote  |  Print  |  Notify Moderator

Might it be installing some updates? Machines will often shut itself down and restart a couple of times while installing updates

MrWizard

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Posted: 09/03/20 12:03am Link  |  Quote  |  Print  |  Notify Moderator

Check to see if the CPU fan is blowing
This could be an Over temp problem

Also remove the battery and power it only from the power supply as a test


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salem

Central Valley, Ca

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Posted: 09/03/20 12:38am Link  |  Quote  |  Print  |  Notify Moderator

Thanks all. That gives me place to start.

cavie

Port Charlotte Fl/ Hindsdale MA

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Posted: 09/03/20 05:42am Link  |  Quote  |  Print  |  Notify Moderator

5 year old laptop. might be time to start looking for a new one.


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1492

Arlington, VA

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Posted: 09/03/20 06:40am Link  |  Quote  |  Print  |  Notify Moderator

A motherboard component failure can also cause laptop to randomly shutdown/reboot? Try running the laptop in WIN10 (?) Safe Mode, and see if it still exhibiting the same issue?

I would recommend going into 'Event Viewer' and look at Windows logs for errors at the time of the shutdown/reboots? Though may be confusing to decipher if not used to reading such errors? In fact, I created a custom view in mine that basically filters for errors to quickly view any issues?

BobsYourUncle

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Posted: 09/03/20 06:41am Link  |  Quote  |  Print  |  Notify Moderator

My old laptop started shutting down due to overheating. And it did it very soon after shooting up.

Put your hand on the bottom after it shuts down, check to see if it's hot.

On mine the fan heat sink on the CPU lost it's contact due to the thermal grease drying out and going away.


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joebedford

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Posted: 09/03/20 07:13am Link  |  Quote  |  Print  |  Notify Moderator

cavie wrote:

5 year old laptop. might be time to start looking for a new one.
Mine is 11 years old. Just fine for light use.

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