Good Sam Club Open Roads Forum: Renewal Cards and Strange Address
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 > Renewal Cards and Strange Address

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countingstars

USA

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Joined: 06/04/2018

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Posted: 10/14/20 04:24pm Link  |  Print  |  Notify Moderator

Our renewal for our GS Roadside Assistance took place in late September. As the cards we currently carry are now expired, and we have not yet received our new Roadside cards, I looked online at my GS account -- and see that the address on file is beyond old. We haven't lived at that address in over 6 years, and have changed our address with GS online multiple times since then. Not sure what's going on with their website tech, but something is amiss.

Lwiddis

near Bishop, California

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Posted: 10/14/20 06:11pm Link  |  Print  |  Notify Moderator

Hopefully you can this address issue all worked out with Good Sam without further posts.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watt solar-parallel & MPPT, Trojan T-125s. TALL flag pole. Prefer USFS, COE, BLM, NPS, TVA, state & county camps. Bicyclist! 14 year Army vet-11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


Good Sam Care Team

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Posted: 10/15/20 07:05am Link  |  Print  |  Notify Moderator

Hello countingstars,

Thank you for your time and post.

We have gone digital. No longer a need to carry cards, just program the information into your phone and go.
This process is better for the environment, less mail, less plastic.
Based on customer feedback about having too many cards – this consolidates the need for all the cards.
Less to carry in this digital age.
Keeps costs down so we don’t have to increase prices of our programs.

Also, please send you address in a private message, we will get it updated in our data base.

Thank you,
Ella
Good Sam Customer Care Team

Should you ever require service, you need only to provide the primary phone number on the account or your membership number and we can quickly locate your membership and provide service.

Please save this number ** Dispatch 800.947.0770 ** in your contacts in case you are ever in need of service. You no longer need physical cards to receive service! You can always refer to the email, your phone or if you prefer, print the cards and store them in your glove box.

You can also log in to your account at https://www.goodsamroadside.com/members/account/signin/ at any time to view/print your cards and your membership brochure.

Thank you again and please let me know if I may assist further,

countingstars

USA

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Posted: 10/19/20 11:44am Link  |  Print  |  Notify Moderator

Thank you to Ella with the Good Sam Team for the helpful info. I'm sending a private message to confirm our address. My main concern is that it appears that a tech glitch occurred with your system, and somehow our address reverted to that of six years ago. I doubt it was "just us," but one never knows. Thanks again.

egh33

Texas

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Posted: 10/19/20 07:33pm Link  |  Print  |  Notify Moderator

Sure glad I'm old and have got rid of the MH and quit traveling. As my hearing is gone I don't even own a cell phone.
With GS going digital, I would really be in a hurt.
Just turned 87 this month.





Good Sam Care Team

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Posted: 11/10/20 06:38am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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