Good Sam Club Open Roads Forum: HWH customer service phone number is a joke
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Open Roads Forum  >  Class A Motorhomes  >  Maintenance Issues & Tips

 > HWH customer service phone number is a joke

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Mongobird

Western New York

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Joined: 09/28/2020

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Posted: 07/06/21 09:42am Link  |  Quote  |  Print  |  Notify Moderator

Scottiemom wrote:

After hearing your situation, I am superglad we replaced our Atwoods with the Big Foot System. I did read through their brief manual, but I also wanted to make an adjustment to the "home" position.

They print the company phone number on the controller and said someone who can help answers the phone. After hours, it rings into one of their homes and they taken turns taking the calls after hours.

Worked perfectly. I called and someone answered immediately. I told them what I wanted and they walked me through making the change.

Best customer service ever.

Sorry your experience has not been that good.

Dale


I am stuck with my dysfunctional unit and support company, but really appreciate hearing your good report. I will be considering a change, rather than a repair with hard to get parts and harder to get support for questions.

Dutch_12078

Winters south, summers north

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Posted: 07/06/21 03:21pm Link  |  Quote  |  Print  |  Notify Moderator

Mongobird wrote:

Scottiemom wrote:

After hearing your situation, I am superglad we replaced our Atwoods with the Big Foot System. I did read through their brief manual, but I also wanted to make an adjustment to the "home" position.

They print the company phone number on the controller and said someone who can help answers the phone. After hours, it rings into one of their homes and they taken turns taking the calls after hours.

Worked perfectly. I called and someone answered immediately. I told them what I wanted and they walked me through making the change.

Best customer service ever.

Sorry your experience has not been that good.

Dale


I am stuck with my dysfunctional unit and support company, but really appreciate hearing your good report. I will be considering a change, rather than a repair with hard to get parts and harder to get support for questions.


I'll second the "Attaboy" for Quadra/Big Foot. I had their manual leveling system on a previous motorhome, and their automatic leveling system on our current motorhome. Customer service has been first rate, and re-zeroing the system only takes a few button presses. The only repair needed so far was replacing a sticky solenoid using a commonly available replacement part.


Dutch
2001 GBM Landau 34' Class A
F53 chassis, Triton V10, TST TPMS
Bigfoot Automatic Leveling System
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox baseplate


WilfredGilkeyx

USA

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Posted: 05/09/22 04:08am Link  |  Quote  |  Print  |  Notify Moderator

Well, I find this unfair to you, and they should provide better help in your case.

way2roll

Wilmington NC

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Posted: 05/09/22 06:38am Link  |  Quote  |  Print  |  Notify Moderator

WilfredGilkeyx wrote:

Well, I find this unfair to you, and they should provide better help in your case.


Not sure if you're aware but you are responding to a thread that's over a year old.


2020 F350 STX 6.7L Turbo Diesel
2020 FR Cedar Creek Silverback 29rw

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