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DD716TED

Washington State

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Posted: 01/12/21 05:12pm Link  |  Quote  |  Print  |  Notify Moderator

I have had a Samsung Galaxy S-7 for several years now with no problems. Well that has ended.. yesterday I started receiving a popup every 10 minutes or so telling me the My S-7 is dangerously close to dying IF I don't download their app to fix it..IT IS SPAM AND I WOULD NEVER DOWNLOAD SUCH ****. But how do I stop this pop-up?
Anyone recommend a good app to scan and remove such garbage? Or am I stuck with it until I get a new phone someday?

Lwiddis

Williams AZ area

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Posted: 01/12/21 05:40pm Link  |  Quote  |  Print  |  Notify Moderator

I wouldn’t download anything! Go to an office of your carrier. Expect to buy a new phone.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watt solar-parallel & MPPT, Trojan T-125s. TALL flag pole. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist14 yr. Army vet-11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


enblethen

Moses Lake, WA

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Posted: 01/12/21 05:54pm Link  |  Quote  |  Print  |  Notify Moderator

Believe that is Ransomware. Your provider maybe able to remove it.


Bud
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Edd505

Elephant Butte, NM

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Posted: 01/12/21 06:56pm Link  |  Quote  |  Print  |  Notify Moderator

Scam I'm still using and original Droid Turbo 2 2015, wifes Samsung notes the same age with no issues.


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Rover_Bill

NE. Ohio

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Posted: 01/12/21 10:21pm Link  |  Quote  |  Print  |  Notify Moderator

There are a lot of good free antivirus and anti malware apps in the Play Store. If one of those doesn't fix it then try Norton Antivirus ($$).


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Tom_M

New Hope, MN

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Posted: 01/13/21 04:00am Link  |  Quote  |  Print  |  Notify Moderator

Worst case, you could do a factory reset. Copy stuff you want save prior to doing this because it will delete everything. Text messages will probably be the most difficult to save.


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p220sigman

Tallahassee, FL, USA

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Posted: 01/13/21 05:30am Link  |  Quote  |  Print  |  Notify Moderator

Before you do anything, if you haven't already, try clearing your browsing history, cookies, and cached items. I had something similar happen a while back and was able to resolve it that way.

pauldub

North of Seattle

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Posted: 01/13/21 01:20pm Link  |  Quote  |  Print  |  Notify Moderator

Try this.

T18skyguy

Eugene, OR

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Posted: 01/13/21 03:02pm Link  |  Quote  |  Print  |  Notify Moderator

Try downloading Malwarebytes or Bitdefender. Hopefully one of the other will nail it.


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wgriswold

Lake Tahoe

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Posted: 01/13/21 03:17pm Link  |  Quote  |  Print  |  Notify Moderator

I had a virus that I had apparently downloaded with an app. The Verizon store and several antivirus apps were of no help. I decided to delete the apps I had downloaded starting with any that I did not recognize. The first deletes didn't help. The second attempt was to delete any that I didn't use very often. One of those was the offender. I didn't pay enough attention to know which one.

It is worth a try to avoid a factory reset.


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