Good Sam Club Open Roads Forum: Price increase at our KOA
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Open Roads Forum  >  RV Parks, Campgrounds and Attractions

 > Price increase at our KOA

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Super_Dave

Harrisville, UT

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Posted: 02/01/21 12:03pm Link  |  Quote  |  Print  |  Notify Moderator

Every year at the end of our season we make our reservations for the following year. In that reservation is a listed price. Well, this off season the KOA was sold to new owners and I was notified that the price would go up 25%. Does that seem reasonable that the new owner can not honor a standing reservation? And to add insult to injury, they want to move us to a less desirable site.

* This post was edited 02/01/21 03:19pm by Super_Dave *


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rlw999

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Posted: 02/01/21 12:20pm Link  |  Quote  |  Print  |  Notify Moderator

Super_Dave wrote:

Every year at the end of our season we make our reservations for the following year. In that reservation is a listed price. Well, this off season the KOA was sold to new owners and I was notified that the price would go up 25%. Does that seem reasonable that the new owner can not honor a standing reservation? And to add insult to injury, they want to move us to a less desirable site.


It seems like a bad business practice, but the KOA terms of use probably allow it. Most likely your only recourse would be to cancel your reservation for no fee. Looks like the actual policy may depend on the campground, I couldn't find anything in the general KOA terms, but for an individual campground, I found this, which implies that they can change the reserved rate. So you'll probably have to look up the terms for your campground.

Quote:

2021 Reservation Terms:All Rates are subject to change. Site numbers are not given out in advance unless it is locked with KOA Select my site. We reserve the right to move any reservation to make room for groups/emergency situations.


If you already contacted the local campground and they haven't resolved this to your satisfaction, try KOA corporate:

Customer Service: 1-888-562-0000
Email: [email protected]

If it's a short trip, Corporate may just comp you the difference in the interest of customer service, but if you're there all summer, it may be harder to get an adjustment.

* This post was edited 02/01/21 12:26pm by rlw999 *

DrewE

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Posted: 02/01/21 12:26pm Link  |  Quote  |  Print  |  Notify Moderator

Disclaimer: I'm not a lawyer, not by any stretch of the imagination, nor anything resembling an expert on consumer law as it relates to campground reservations.

What does your reservation contract state? Does it include any sort of an explicit price guarantee, or language suggesting the price may change, or neither? Assuming it doesn't specifically guarantee the price and/or the specific site, I think legally they're very well within their rights to change such specifics with notice. I'm not suggesting it's a nice thing to do, nor necessarily a good business practice.

Assuming they're giving you the option to cancel the reservation with a refund of any pre-payment, and also that there's no wording in the contract that guarantees the fees and site, then I don't think they're behaving unreasonably--just perhaps inadvisably.





dedmiston

The West

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Posted: 02/01/21 01:05pm Link  |  Quote  |  Print  |  Notify Moderator

That's a shame that they aren't honoring the reservation price. I agree that calling corporate is the way to go.

If corporate can't help you get relief with the franchisee, maybe they can comp you a yearly membership. If you travel a lot and stay at very many KOAs, that membership can be a big help.


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valhalla360

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Posted: 02/01/21 01:12pm Link  |  Quote  |  Print  |  Notify Moderator

What does the contract state? I'm betting they have some clause that allows them to move you or adjust prices.

If not, technically, you may have them contractually but are you really going to sue them if they refuse to honor the contract?

I might give them a call and explain the situation highlighting that you are a customer of X years and is there anything they can do to make an exception.


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Desert Captain

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Posted: 02/01/21 01:48pm Link  |  Quote  |  Print  |  Notify Moderator

Just another reason I will never stay at any KOA {again - did once}. They are consistently the highest priced parks in any area, usually located on a very busy {noisy} highway and often adjacent a major rail line. Yes, they have nice amenities for kids but other than that... {Mrs. Lincoln, how did you like the play?}

I'm not sure how they stay in business and with practices such as the OP's they probably won't.

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agesilaus

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Posted: 02/01/21 01:50pm Link  |  Quote  |  Print  |  Notify Moderator

KOA in general went from I'd guess $35/night to $55-60. They also reduced the benefits from their loyalty program, so much that a KOA operator told me not to waste my money renewing it. And now another 25%, is that $75 a night now? We stopped using KOA since they certainly do not want our business.


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rlw999

Washington State

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Posted: 02/01/21 02:02pm Link  |  Quote  |  Print  |  Notify Moderator

Desert Captain wrote:


I'm not sure how they stay in business


I often stay at KOA's while traveling long distance since they are often close to highways and all have online booking availability. It's worth the $20 or so premium to not have to call around to find rates and availability. Unless it's a holiday weekend, I usually wait until we're on the road to find a place to stay for the night so being able to look up available parks online is a big plus.

But for my destination, then I'm more willing to call around ahead of time to find a good park.

There are certainly lots of other parks that have online booking, but many of them claim to have online booking but they really have a web form that sends an email to the park and you have no idea whether or not they even have availability.

* This post was edited 02/01/21 02:09pm by rlw999 *

wildtoad

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Posted: 02/01/21 02:04pm Link  |  Quote  |  Print  |  Notify Moderator

I’ve had this happen several times at KOA’s and other campgrounds where the price at reservation is different when you show up if the reservation was made in a previous year.


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bikendan

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Posted: 02/01/21 02:22pm Link  |  Quote  |  Print  |  Notify Moderator

There's a reason that KOA means "Keep On Adding".
We have never stayed at a KOA and never will.


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